Excellent experience with Ubuy Hong Kong. I ordered the Google Fitbit Air (Screenless Tracker) and it arrived quicker than expected. The packaging was secure, and the device is 100% authentic and br... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very crazy. The product is a second hard and broke. But the seller post is brand new. Reported to CS and took are broke item photo to them via WhatsApp, But CS request me to provide more photo. Like a... Toon meer
Bedrijf heeft geantwoord
Ubuy Hong Kong is a game-changer. I was looking for a specific American brand that doesn't ship to Asia, and Ubuy had it in stock. The selection of global products is incredible. It saves me the hassl... Toon meer
Bedrijf heeft geantwoord
'Ubuy' truely is a international brand/company for online shopping for all kinds of products. With affordable prices of good values for a whole lot of different products. I have ordered from Ubuy's on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ubuy is Hong Kong's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy Hong Kong. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in Hong Kong. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy Hong Kong
Contactgegevens
Unit 01, 82/F International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong, Kowloon, Hong Kong
- +852 58036490
- info@ubuy.com
- ubuy.hk
3,7
Gemiddeld
117 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Extremely complicated delivery
Extremely complicated delivery, numerous emails and phonecalls, i certainly do not recommend
21 juli 2026
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Hello Sabine,
Thank you for taking the time to share your feedback. We appreciate you bringing your experience to our attention and are sorry for the inconvenience you encountered during the delivery process.
We understand that the customs clearance process and the communication involved can sometimes be frustrating. Please note that customs procedures and import requirements are determined by the destination country's authorities and may vary from one country to another. While we do not have control over these processes, the shipping carrier assists customers throughout the customs clearance and delivery process.
According to our records, your order was delivered within the committed delivery timeframe. We regret that the overall experience did not meet your expectations and appreciate your feedback, as it helps us continue improving our service.
Kind regards,
Team Ubuy
Arrived quickly and exactly as…
Arrived quickly and exactly as described.
10 juli 2026
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Hello David Maple
Thank you for your kind words!
We’re glad to hear your order arrived quickly and exactly as described.
Best regards,
Team Ubuy
Customs hassle
Ubuy did not tell about the customs requirements when importing from US to Sweden so the shipment got stuck in customs. Fortunately DHL managed to resolve the problems after a few days.
Also Ubuy charged a lot for the customs fees and VAT however it remains uncertain what were the real costs since the importer was a company.
The product as such was upon arrival as expected in good condition.
13 juli 2026
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused during the customs clearance process.
We were unable to locate any order associated with the details provided in your review. To investigate this matter further, we kindly request you to share your order ID or any additional information related to the purchase.
Please note that customs requirements are determined by the customs authorities of the importing country after the shipment arrives there. These requirements can vary depending on the product, shipment value, and local import regulations, and they are ultimately decided by the customs authorities and not by Ubuy.
Best regards,
Ubuy Customer Support Team
I received the broken goods from FedEx…
I received the broken goods from FedEx on 17/7 and wrote to your side lodging thr complaint on the same day.
No feedback from Ubuy up to the present moment. I feel extremely disappointed towards your service provided.
17 juli 2026
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Hello,
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you've had.
After reviewing the details, we were unable to locate any communication regarding the damaged item before July 23. The first report we received was on that date, and our team escalated the issue immediately for further review.
We understand how disappointing this situation has been, and we appreciate your patience. Please rest assured that we are actively working on your case and will share an update with the resolution as soon as possible.
Regards
Team Ubuy
Antwoord van Ubuy Hongkong
Hello F Zhang,
Thank you for your kind feedback! We're glad you’re happy with the product and had a smooth delivery experience.
We truly appreciate your support and look forward to serving you again!
Best Regards,
Team Ubuy
Ubuy Hong Kong is a game-changer
Ubuy Hong Kong is a game-changer. I was looking for a specific American brand that doesn't ship to Asia, and Ubuy had it in stock. The selection of global products is incredible. It saves me the hassle of using freight forwarders or asking friends to bring items over. The process was seamless from checkout to delivery
30 juni 2026
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Hello Khushi Dadhich,
Thank you for your amazing feedback! We're thrilled to hear that Ubuy Hong Kong made it easy for you to access international brands without the hassle.
Your satisfaction with our seamless shopping experience means a lot to us. We look forward to serving you again!
Best Regards,
Team Ubuy
Leakage..
It arrived but most of the bottles were leaking slightly.
It would be wise to wrap them better to ensure an intact arrival moving forward.
24 juni 2026
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Dear customer,
Thank you for your feedback. We sincerely apologise that some of the bottles arrived with slight leakage.
We were unable to locate any order associated with the details provided in your review. To investigate this matter further, we kindly request you to share your order ID or any additional information related to the purchase via email at info@ubuy.com, and our team will gladly assist you.
We understand how disappointing this must have been. Your feedback has been noted, and we will share it with the relevant team for quality and improvisation to help prevent this from happening in the future.
We truly appreciate you taking the time to share your experience, as it helps us improve our service.
Best Regards,
Team Ubuy
Great product and shipment
Great product, good packing, the goods arrived quickly and well protected.
5 juni 2026
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Dear Sam,
Thank you for your kind words! We're delighted to hear your order arrived quickly and well protected. Safe and secure packaging is always our priority!
We look forward to serving you again!
Best Regards,
Team Ubuy
Antwoord van Ubuy Hongkong
Hello Roxy de Saint Pern,
Thank you for your feedback! We're glad to hear you’re happy with our products and services.
We appreciate your support!
Best Regards
Team Ubuy
I did not recieve my goods that i…
I did not recieve my goods that i bought on 30th jan 2026 and i believe you are not a legitimite company sent nurmous email no reply i have been scammed
30 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Hello Treasa
Thank you for reaching out, and please accept our sincere apologies for any inconvenience caused. We’ve searched our records but couldn’t locate details associated with your reviewer name. To help us resolve this promptly, kindly email info@ubuy.com with your order details, a screenshot of this review, and a summary of your concerns. Our reputation management team will investigate immediately and follow up with you directly. We truly value your feedback and are committed to ensuring your satisfaction. Thank you for your patience and cooperation. We look forward to making this right.
Warm regards,
Team Ubuy!
Antwoord van Ubuy Hongkong
Hello Chi fung
Thank you for the excellent 5-star feedback! We're pleased that Huda could offer you rapid and helpful assistance. It’s great to know you had a positive experience with Ubuy Hong Kong.
We hope to serve you again soon.
Sincerely,
Team Ubuy!
Good market place with decent prices
7 oktober 2025
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Hello,
Thank you for your positive feedback! We're glad you enjoy our marketplace and prices.
Best regards,
Team Ubuy
not a bad market place
not a bad market place. for example, a great choice of electronics. I appreciate the delivery.
18 maart 2025
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Hello Yau Kit Ching
Thank you so much for your 5-star review!
We’re thrilled to hear you enjoyed our selection of electronics and found our delivery service convenient.
Your kind words motivate us to keep improving and providing the best experience possible. We can’t wait to welcome you back soon.
Happy shopping!
Best regards,
Team Ubuy
whatever you want you will get…
whatever you want you will get delivered at reasonable pricing. I am a regular customer.
17 maart 2025
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Hello Gram4eild
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us at info@ubuy.com and we will be happy to assist.
Take care and have a lovely day.
Best regards,
Team Ubuy
UBUY Hong Kong has consistently…
UBUY Hong Kong has consistently provided excellent service and timely deliveries. I'm very pleased with their marketplace and the variety of products available.
1 maart 2024
Antwoord van Ubuy Hongkong
Hello Olivia
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping.
Best Regards,
Team Ubuy
I've had a wonderful experience…
I've had a wonderful experience shopping with UBUY Hong Kong. The customer service is outstanding, and my orders always arrive on time. Very satisfied with their services!
1 juni 2024
Antwoord van Ubuy Hongkong
Hello Yung
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping.
Best Regards,
Team Ubuy
The packing of the products are in bad…
The packing of the products are in bad shape and tore in pieces. I was so shocked when I open the parcel.
1 februari 2024
Review zonder uitnodiging
Antwoord van Ubuy Hongkong
Hello Agee,
Please accept our sincere apologies for the inconvenience caused to you. We understand that receiving a damaged order is an unpleasant experience, and we are truly sorry for any disappointment it may have caused. We have sent an email with a complete explanation that we require some additional information to help us resolve this issue as quickly and efficiently as possible.
Providing the requested information will allow us to fully assess the situation and offer you the most appropriate solution. Please revert to us with the requested images at your earliest convenience. We will be happy to answer any further questions you may have and help you through this process. We value our customers, and their satisfaction is our top priority. The feedback has also been shared with our quality team.
Antwoord van Ubuy Hongkong
Hello Chi Kei LI,
Thank you for choosing us and taking the time to leave such a fantastic review. At times, the shipping may seem high as all the products are shipped to you from another country, and there is international shipping involved via air. However, we will review the shipping charges. Please share the product details on our email at info@ubuy.com. Our team will check and reply to you.
We value our customers and take all the necessary actions for their satisfaction. Please accept our sincere apologies for the inconvenience caused to you.
fast & efficient
29 december 2023
Antwoord van Ubuy Hongkong
Hello John,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
I bought a pair of beautiful Thursday…
I bought a pair of beautiful Thursday leahter boots from Ubuy. The trading is safe, fast and friendly.
6 januari 2024
Antwoord van Ubuy Hongkong
Hello yiu ming wong,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
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