I impulsively bought a cushion grip on Ubay without really thinking about shipping and customs fees turns out I could not afford it right now. Luckily, I canceled the order the same day, and now I'm j... Toon meer
Bedrijf heeft geantwoord
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I made an impulsive purchase, I always buy from Ubay but couldn't really afford my Cushion grip right now, I also did not keep in mind shipping and customs. I canceled my purchase the same day and wai... Toon meer
Bedrijf heeft geantwoord
I was really weary after reading the reviews here and on hellopeter. But I must say i was very pleasantly surprised. My item arrived 2 days early, and I was communicated with at every turn. They as... Toon meer
Bedrijf heeft geantwoord
They claimed they did not receive payment for my order and then cancelled without notice. Luckily I paid via PayPal and low and behold I could very quickly be refunded the money they "did not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ubuy is South Africa's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy South Africa. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in South Africa. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy South Africa
Contactgegevens
No. 1 Quark Crescent, Linbro Business Park, KWI 918054, Sandton, Gauteng 2065, South Africa, 2065, Gauteng , Zuid-Afrika
- +27 (87) 5517234
- care@ubuy.za.com
- ubuy.za.com
3,9
Goed
199 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Easy to track, no hidden costs, quick delivery
Easy to track, no hidden costs, package arrived earlier than expected
5 augustus 2024
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello Bobby
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Return product and refund
By mistakenly I place the order of quad bike wrap, thought I was placing the quad bike order. apparently when the delivery arrived on 05th march 2024 and I was extremely excited then stood by just a wrap for R6303 excluding shipping fee and etc. Then I returned it with the courier guy it the reason was the wrong product and it took one month and 10 days to arrived at their warehous then I received notified text to inform me that the product arrived at their warehouse thay have initiated the refund procedure it will just take a couple of days the money to reflect on my payment method and they kept their promise, on Thursday 11th April 2024 around 11pm the money prolly reflect they just deduct around 1k as their policy, thank to ubuy for your trustworthy in future I can shop million times with you
5 maart 2024
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello Phindulo,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Problem with delivery address
They changed my address , now I am carrying the loss, when you place an order the system asks you what address you want to use your shipping or same as billing. My shipping and billing address are both the same!!!!!!! I stay in Gordon's Bay they have some how got it all wrong and my package has Gone 400km down the coast to George I don't even know someone in George. Now they are telling me to handle the courier and take it up with them myself which is totally unacceptable as the mistake is not on my side it is a problem on Ubuy's side as the item was shipped to them from a supplier and then shipped to me from there ware house in the USA. And I'm not even sure if ill get my parcel wont be using them again ever. And there customer support who are useless and just says rectify it yourself.
20 februari 2024
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Greetings from Ubuy!
Please accept our sincere apologies for any inconvenience this has caused you. We entirely understand how aggravating this is and respect your worries about the situation. We never intend to complicate our customer's ordering experiences, because your satisfaction is our priority. We want to assure you that we supplied the correct shipping address at the time of order dispatch, but if an issue arises along the way to your cargo delivery, we would want to take care of it. Rest assured, we have already reported the matter to DHL officials, and we will resolve it as quickly as possible. We will make sure that the shipment is delivered to you as soon as possible. We apologise again for any inconvenience this problem has caused you, and we appreciate you taking the time to share your thoughts. We have already reacted to your emails and WhatsApp messages, and we ask that you revert to them if you have any more questions.
I bought solar power outdoor lights in…
I bought solar power outdoor lights in 2023 and received them within said time when ordering, your problem is that the item's get ordered from China and this is why it takes long,but price wise it is cheap
9 februari 2024
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello anthony,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
Prompt and reliable
The delivery was prompt and on time, which pleasantly surprised me. I was also informed every step of the way as to where my package was at that time, which made for peace of mind.
Will definitely use this service again!
30 januari 2024
Antwoord van Ubuy South Africa
Hello Bettina,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Everything happened as promised
Everything happened as promised, excellent communication and informed at every step of the way.
Thank you Ubuy for upholding every thing you said would be, I will surely use your services again.
21 januari 2024
Antwoord van Ubuy South Africa
Hello Steve,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Quick order processing
Quick order processing even during the December Christmas season. Fast delivery.
20 december 2023
Antwoord van Ubuy South Africa
Hello Danny,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
No movement on my order
The ordering and payment was easy, now the order is still stuck on confirm, it did not move in 6 days based on the tracking. Did my order go through or not, if not, please return my money. It's suppose to be a birthdat present
16 december 2023
Antwoord van Ubuy South Africa
Hello Linkie,
We are very sorry for the inconvenience caused to you. Unfortunately, due to unforeseen circumstances, there has been a delay in the delivery. We understand that you had opted for the express shipping method, and unfortunately, the order did not reach you within the promised time frame. Therefore, once the order is delivered to you, we will process the compensation for the late delivery in the Ubuy account as Ucredits.
Additionally, we have sent an email containing the latest tracking information. We request you to check and revert us back to the same. We appreciate your patience and understanding in this matter.
The feedback has been shared with our team. We value our customers and their satisfaction is our top priority.
The product I ordered is a heavy…
The product I ordered is a heavy machine vice. It was shipped and delivered here in the outlying area of South Africa a day earlier than what was promised.
I am very pleased with both the product as well as the service.
28 november 2023
Antwoord van Ubuy South Africa
Hello Johan,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Ubuy comes through
After an initial issues with an out of stock item on an order I placed on the 29/11/2023, I place another order and have received both orders - all while the Customer Service Representative kept me updated on the progress of my orders.
Thank you.
29 november 2023
Antwoord van Ubuy South Africa
Hello Jonathan,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Antwoord van Ubuy South Africa
Hello Karen,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
I haven't received my order yet so I'm not sure
I haven't received my order yet so I'm not sure what to expect from now going forward but so far it's been ok
17 november 2023
Antwoord van Ubuy South Africa
Hello Carol,
Thank you for reviewing us. As per our call conversation, the product has been shipped from our warehouse and the order shipment has already arrived in your country. Soon the shipment will be delivered to you. Thank you for taking the time to leave such a fantastic review. We look forward to serving you even better in the future.
Happy Shopping!
Best Regards,
Team Ubuy
Thank you for the excellent customer…
Thank you for the excellent customer service and quick delivery. Everything went so easy.
Thank you.
26 oktober 2023
Antwoord van Ubuy South Africa
Hello Muhammad Yacoob,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
The delivery was delivered timely and package was correct and in working order.
The delivery was delivered timely.
The package was correct and in working order.
31 oktober 2023
Antwoord van Ubuy South Africa
Hello SEHLOMOLA KINGSLEY MOLEPO,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
No option to refund to original payment method
I ordered express shipping, and I didn't get it. Only to be informed that I can only be refunded to an account that I will never use. Why does Ubuy not have the option to refund to a Ubuy account or the original payment method? It's not professional to force only 1 option onto customers. What if customers never want to purchase from this merchant again? I will never purchase from Ubuy again. What should I do to get my money back? I cannot forfeit several hundreds of dollars just because I have no choice.
30 oktober 2023
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello Hayley Carelse,
We apologize for the inconvenience. We understand your concern about the refund to be processed via a bank transfer. However, as per our Ubuy policy, we can only issue compensation refunds in the form of Ucredits within your Ubuy account. Unfortunately, we are unable to process these refunds through the original payment method. Rest assured, the Ucredits can be easily utilized for any future purchases on our platform.
Again, we are sorry for the inconvenience caused to you. The feedback has been shared with our relevant team and we will look into it. If you have additional questions regarding your order, please drop us an email at info@ubuy.com. Our team will check and revert you back to the same.
Day to day exceptional services
Day to day exceptional services.
Great Great Ubuy.
Keep it up
26 oktober 2023
Antwoord van Ubuy South Africa
Hello PANGANAI MAKAZA,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
Website very user friendly
23 oktober 2023
Antwoord van Ubuy South Africa
Hello Christina,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
All was easy to use but I want to be able to track and get more feedback.
All was easy to use and order, I just need more updates. To track my order.
13 oktober 2023
Antwoord van Ubuy South Africa
Hello Francois,
Thank you so much for taking the time to share your feedback & rating. Your review is important to us. Regarding the order tracking, the product has been shipped and we have sent an email with the latest tracking details so we request you to please check and revert us back to the same.
Best Regards,
Team Ubuy
Your ad said estimated delivery is 11…
Your ad said estimated delivery is 11 October (I purchased it on 3 October. On 11 October it only reached the warehouse. It has not even been shipped yet. But no explanation, nothing.
3 oktober 2023
Antwoord van Ubuy South Africa
Hello Thomas,
Thank you for reviewing us. The order has been shipped and we have sent an email with the latest tracking details so we request you to please check and revert us back to the same. However, we have shared your feedback with our quality team and we will work on it.
We value our customers and take all the necessary actions for their satisfaction. We apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
Antwoord van Ubuy South Africa
Hello Bjorn,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
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