UK Cupshe Reviews 698

Antwoord van UK Cupshe

17 feb 2026

Dear Lynne, we are sorry to see that this experience did not meet your expectations. 

Firstly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected to arrive. Though we do our best to ensure that we meet the delivery timeframe, there are still isolated occurrences which orders can be delayed due to external factors beyond our control. We will definitely take the necessary measures to avoid such inconvenience in the future.

Secondly, we take the quality of our garments very seriously and we always aim for our products to meet our customer's satisfaction. We have sent the information to the related department. They will input a lot to provide all Cupshe customers of suits with a better performance.

Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Antwoord van UK Cupshe

14 feb 2026

Dear Mrs Hawker, we are sorry to see that this experience did not meet your expectations. 

Firstly, to clarify, we periodically run promotions where certain items are marked as non-returnable in accordance with the rules of each promotion. These items are not eligible for returns, exchanges, or refunds unless they are defective, do not match their description, or fail to perform as described. We acknowledge that the non-returnable status of these items may not have been prominently highlighted on the product page, and we sincerely apologize if this information was overlooked. We are actively working to optimize our website to ensure this information is more visible and helpful to our customers in the future.

Secondly, most of our swimsuits are true to size. You can refer to the "size guide" on each product page to check the detailed measurements. If you have an issue with the selection of sizes next time, we suggest you contact our customer service for some advice. Meanwhile, our team works hard to make swimsuits consistent with the size guide, which is based on the average customer's body figure.

Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information we would highly appreciate it. Looking forward to your response.

Antwoord van UK Cupshe

13 feb 2026

Dear Michelle Berry, we are very sorry to hear about the issues you experienced with your order and sincerely apologize for the frustration it caused. We completely understand how stressful and inconvenient this situation has been, and we’d like to address your concerns:

Shipping Delay:
Regarding the shipping time, we understand how disappointing it can be when orders take longer than expected. Although we do our best to meet the delivery timeframe, there are sometimes unforeseen delays caused by external factors beyond our control, such as shipping carrier issues or logistical challenges. We want to assure you that we are taking steps to minimize such delays in the future and improve our delivery processes.

Customer Service Assistance:
We apologize if our customer service did not provide the level of support you expected. While our team did report your situation to the logistics provider and requested an expedited process, updates on shipping times are ultimately dependent on the carrier. Sometimes, there can be delays in their system updates, but rest assured, your parcel is on its way to you. We understand how important it is for us to provide clear and accurate communication, and we will work to improve this in the future.

Lastly, we’ve sent you an email to discuss this matter in more detail and find a suitable resolution. Please check your inbox at your convenience. We hope to hear from you soon and resolve this as quickly as possible.

Thank you for your understanding and patience.

Antwoord van UK Cupshe

13 feb 2026

Dear customer, we are sorry to see that this experience did not meet your expectations. 

We have different promotions periodically, and some items will be marked as non-returnable during the promotion period in accordance with the rules of each promotion. Based on the return policy, they are not eligible for returns or exchanges and will not be refunded unless they are defective, don't match their description, or fail to perform as described. We encourage you to explore our website further, as we have a variety of items available that can be returned if you are not completely satisfied with your purchase.

Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!