Return scam When I log in my account the website says I can return my order til XX May. But then when I tried to return it, it only gives me the option to get 70% of the refund transferred back to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered some really nice dresses for my holiday at a good price. They don’t have next day delivery so you do need to be organised, but the quality and presentation of goods is excellent. Really easy t... Toon meer
I am very pleased with my new swimming costume and a great fit. Good communication and letting me know it's on its way. I have ordered several times with cupshe and more than pleased. Thank you
I ordered 2 X swimsuits and I love the way they are packed in a zipped bag this is great for when I take them on holiday. There is a good choice to choose from the colours are vibrant and the material... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style. From swimsuits to cover-ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from the beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Contactgegevens
RM. 2, 3/F., Ruby Commercial Building, 480 Nathan Road, 999077, Kowloon, Hong Kong
- customercare@cupshe.com
- uk.cupshe.com
4,1
Goed
699 reviews
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Excellent service
Excellent service. Their assistance for return & exchange is superb!!!
24 januari 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van UK Cupshe
Dear Freya，thank you for your feedback.
Regarding the shipping time, we understand that it can be frustrating when orders take longer than expected to arrive. Please kindly note that all of our items have a processing time that is shown clearly on the delivery page, which can be up to 1 business day after an order is placed. Delivery time is calculated as Warehouse Processing Time + Shipping Time, and business days are Monday to Friday, excluding public holidays. We always aim to get orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Love the style
I love the style and pattern of this tankini.
I bought a size medium - I’m a size 12, 34dd. Although it fits I feel that the cup size is a bit small. I wish cupshe would do larger cup sizes in their range
21 januari 2026
A very simple way to buy your holiday wardrobe
Easy to use website, reasonable prices and I am very happy with the bikini I bought.
23 januari 2026
Good quality and price
18 januari 2026
Beautifully made good quality swimwear
23 januari 2026
Unlucky
Unfortunately the sizes seem on the small side. However, the speed of the delivery from order to delivery was AMAZING 🤩.
Even the returns process seems fairly efficient!
21 januari 2026
Antwoord van UK Cupshe
Dear Alison Colquhoun， thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad comments you've mentioned in your review to heart.
Most of our swimsuits are true to size. You can refer to the "size guide" on each product page to check the detailed measurements. If you have an issue with the selection of sizes next time, we suggest you contact our customer service for some advice. Meanwhile, our team works hard to make swimsuits consistent with the size guide, which is based on the average customer's body figure.
Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Disappointing
Ordered 2 bikini sets which were meant to be with free returns. Sizing wasn’t right and quality not as expected so I returned them. I was refunded £5.49 less than I’d paid…..not sure why.
Wouldn’t buy from again.
19 januari 2026
Antwoord van UK Cupshe
Dear Clare, thank you for your message, and we’re truly sorry that this order did not meet your expectations in both sizing and quality.
After checking your return details, we’d like to clarify that the £5.49 difference is made up of:
£2.99 – the original shipping fee for your order
£2.50 – the return label fee (return shipping cost)
Regarding the shipping fee (£2.99) you paid for this order, please kindly note that it was charged by the shipping company and you have already enjoyed the logistics service that delivered the parcel to you. Therefore, we normally have no access to refund the shipping fee you paid for this order.
Also, we’re sorry that we don’t offer free return service currently, as stated on our website. We understand this may not match your expectations, and we have already submitted your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
That said, we truly value your experience and would like to improve it. Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Service with CUPSHE is excellent I…
Service with CUPSHE is excellent I ordered them very quickly they were delivered. I intended to buy 1 only I love all 3 so I guess it’s a treat for me.
The quality and fabrics are lovely too as too are the colours
21 januari 2026
Unfortunately nothing fit well
Unfortunately nothing fit well. I’m a woman of a certain age and body type that needs a full piece swimsuit but I have a short torso. Everything was too long for me. It would be nice if CUPSHE offered petite. I don’t feel petite but I do have a short torso! The long top trend in the early 2000s was a nightmare haha
21 januari 2026
Antwoord van UK Cupshe
Dear Leah Moniz, thank you for your detailed feedback. We completely understand your concerns about the fit. Our current swimsuit collection is designed for standard torso lengths, which is why the swimsuits felt too long for you. We realize this can be particularly frustrating for customers with shorter torsos, especially when a full-piece swimsuit is needed for proper coverage and support.
We truly appreciate your suggestion regarding a petite option. While we don’t have a specific petite line at the moment, we have shared your feedback with our design team, as it helps us improve our sizing options in future collections.
Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Great quality swimwear
Great quality swimwear for a reasonable price . Items looked like they did in the pictures when they arrived . Incredibly quick refund process as well.
18 januari 2026
Amazing quality and fit beautifully
It was my first time shopping with Cupshe and let me tell you, they didn’t disappoint! The bikinis were absolutely amazing and fit beautifully. They are a little bit pricey but I suppose you get what you pay for and I’ll never be paying for cheap bikinis again.
22 november 2025
Review zonder uitnodiging
Well made swimsuits
Well made swimsuits. Last long and look great. Could do with some more work on supportive clothing for bigger bust sizes but overall good.
Good communication from the company. Postage is always good quality.
18 januari 2026
Excellent products fit lovely
Excellent products fit lovely, can’t wait to wear on my holiday
18 januari 2026
The order took a long time to arrive.
The order took a long time to arrive.
The top part of the swimming costume is out of proportion to the bottom
17 januari 2026
Antwoord van UK Cupshe
Dear Elinor Evans, we are sorry to see that this experience did not meet your expectations.
Firstly, please kindly note that All of our items have a processing time that is shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We find that your order was delivered within the time frame of delivery. We understand sometimes our customers may calculate by calendar days, but actually, it's reported on the website as business days.
Secondly, Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. For your case, you can search the key word "bikini set" from our website, then you will find the bikinis that can be sold in different sizes of the tops and bottoms.
Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
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