CURLSMITH UK Reviews 268

Carly greatly helped me with an issue I had with my order (I had made a mistake in the shipping name). Super helpful, quick, efficient, and kind. Thank you so much!! :)

I had received and incomplete order and I got in touch with customer support. Stephanie emailed me promptly and solved my issue. I wanted my product to be delivered and not a refund, and my order was placed for me again and I received a confirmation email. I'm very satisfied because I need it and it's already on it's way😊

Alicia was very helpful, friendly and professional when I contacted customer service. Cannot fault the service I received.

Alicia went above and beyond. I input the wrong address and she chased the order to amend my mistake!

I accidentally made a subscription to a item and money was taken out of my account and I got in contact with a lovely woman named Alicia and she was kind enough to help me out and refund me in the product she was very helpful ✅

Very thorough help and analysis on my hair form Alicia. She was very sweet and fast in replying. Helped a lot, thanks!

one of my products didnt arrive in the package and despite my late email, Alicia sent me a replacement that arrived in a couple days and was in general very lovely and helpful!

I received by mistake not the products I ordered. After I informed the customer service, they directly shipped the right products and also indicate that I can keep the mistake product to try them or give to some friends to try. That was so nice from Curlsmith.

I had some products arrive damaged and I contacted customer services to ask about replacements. Alicia, dealt with the issue quickly and most helpfully. arranging replacements for the damaged products. Thanks
Also, on another note, these are my favourite products for my curls. Cannot recommend enough.

My order was returned back to Curlsmith because I wasn’t in when it was delivered. Carly got to the bottom of it and had a replacement batch processed less than 24hrs after I flagged this. Super quick, super friendly and super efficient! 🙏🏽

I had an issue with my account that I couldn't resolve myself (change the email address to a new one). Carly was incredibly quick, friendly and helpful in solving this, it didn't take more than 15 minutes from my initial request in the chatbox to the address being adjusted. Thank you so much!
Apart from this - the products are great, I've been using them for years and they do wonders for my curls!

Placed another order with Curlsmith and once again received my items very quickly. There was an item missing from my delivery but after emailing them, I had a response from Carly who confirmed that she had arranged for the item to be sent - fabulous service and products!

I encountered problems with claiming an offer online and initially had difficulties getting a response from customer service. However, Carly responded to my IG message and we were able to resolve the issue. I really appreciate that she honoured the online offer, despite it having ended by the time I received a response. I am now happily awaiting delivery of my products 😊

Arrivato un prodotto errato ma l’assistenza è stata ottima ed ha risolto il problema

I received an order with a missing item. Carly was super helpful in getting this sorted out quickly and cheerfully. Thank you so much for your help!

Excellent customer service -very helpful when I asked to cancel an order, they made sure the courier had the message, and proceeded to refund immediately. Very happy with their assistance.

Carly from Curlsmith team was very helpful & responsive !
She immediately resolved the issue.
Amazing customer service .

Best wishes
Sanchali

I received the incorrect order, but it was quickly resolved by Carly. She arranged the correct one to be sent and i'm going to donate the incorrect item to a womens shelter as suggested. I thought this was a really nice thing to do by Curlsmiths, rather than asking me to send it back!

Excellent customer service, response was incredibly quick. Carly, who I spoke to, was incredibly helpful and sorted my issue immediately.

Alicia was brilliant. She understood my issue and proactively set about helping me. I’m a regular customer and love the products that I have found work for me. Thank you Alicia. I am now subscribed for receipt of Featherlight leave in cream. I am also appreciating my BOGOF offer!