uk.ozerty.com Reviews 

I wait in trepidation, to see if my items are going to arrive! It's only been a few days since I put in the order. Received very "normal" type emails. However, I am worried they're going to charge me again, apart from not receiving anything, or receiving rubbish goods.
After reading these Trustpilot reviews, I rang my credit card company to try and stop the transaction. No can do. But you can raise a claim if any problems.
I will write another review in a month's time to let you know what happens.

Ok, I've received the items today. Weird happenings regarding delivery. First they missed major parts of my address off the address label, so the courier couldn't deliver. So I contacted Ozerty, and they did it again, making different mistakes on address! Then finally, they got it right, after lots of apologetic emails, a credit note for future purchases, and more apologetic emails.
I was actually impressed with the very polite customer service, and the items seem fine. Somebody in the company is totally incapable of copying an address, but apart from that, all good.

Ozerty tells Lies after lies and more lies, this same lies have been repeated for weeks and months; "The refund is currently delayed due to a technical issue..."
Ozerty is one of the worst company I've ever dealt with, they set £20 charge if order is under £20. Though my order was £28, I still got charged the extra £20! After many emails and complaints they refunded me £16.
Then a month later they took £29.99 out of my account without my acknowledgement or consent! I have been emailing them and asked the reason for taken my money, they said apparently is some sort of subscription I never knew i signed up!
Ozerty, you are one of the worst companies I have ever had the pleasure in dealing with, I would not use your service ever again if you paid me! I could not get rid of you ie demanded you to refund of the added £20 fees which just criminal and stealing! Then you took further £29.99 from my account and calling it subscription fee! Now after dozens of emails in the past 2 months you still not refunded me of my money, your pathetic lies you've been telling over and over is "due to a technical issue..."
Why Trading Standards Agency not checking your online fraudulent behaviours out or being reported to online fraud department is beyond me!
How many people are you still ripping off on a daily basis???
You should not be allowed to trade online!! The worst company there is! I would give you a minus rating if I could! Is "Mary P" your Customer Manager even a really person!!!?? AI or just another lies you tell your customers??!!

Don't even try to apologise after what your atrocious company put people through worry stop taking people's money as you like without permission as people have said give it zero stars if could .no more

Bought a health and fitness watch - very cheap. Arrived in a crumpled paper-box with no charger and hence useless. Explored buying independently - chargers do not exist except with the product. Lesson learnt

I bought a pair of clog type orthopedic shoes from OZERTY.COM , I now see they are based in CHINA. They took weeks to arrive and when they did ,what a disappointment.
I contacted the company and they talked to me as though my shoes had just been despatched, not a good start.
I Told them that the shoes were cheap and nasty, not worth the money paid and that they were very uncomfortable and hurt my feet.
They very politely told me that I could send them back but I would have to pay £15 shipping cost.
WARNING AVOID THIS COMPANY, THEIR PRODUCTS MAY LOOK GOOD ON PAPER AND I SUSPECT THAT THE PICTURES ARE COPIES OF SHOES FROM A DECENT UK STORE.....YOU HAVE BEEN WARNED ************

AVOID!!!!
Do not purchase from this site!!!

Scam! Bought a pair of diabetic shoes for my mother. They were advertised for £15 plus delivery would total £22 but on paying I noticed I paid an extra £15, that I was not privy to. A thru couldn’t give a valid explanation what it was for. Immediately contacted customer service, which are atrocious to cancel they said I couldn’t as the item had been dispatched. Remember I immediately contacted customer service after placing the order. They said I had to wait for it to be delivered then send it back. The quality of the shoes was unbelievable poor, sticking hanging out the shoe, was not the correct size, cheap, look like it was made in china. Nothing like the picture and highly doubt they were for a diabetic. The 1st package magically disappeared in transit. When I had received the 2nd parcel and contacted to return. They then told me if I use their own method then £20 would be deducted from the refund for shipping fees, or to pay for my own return. Stay away from this scamming company. I’m in the process of reporting their trading standards. Unacceptable and lacks clear concise customer service.

Absolutely atrocious.
Product did not arrive,no update no refund.
Please DONT buy anything from this organisation.

Item quality really poor
The picture on the website looked really nice but when it arrived, the hoodie looked like it came from a pound shop as it looks so cheap! The material is hideous, bad quality synthetic.
I had to send 2 emails before getting a response on how to send back the item.
Then I was told that the cost of sending it back is £15 for an item that cost £33.RIDICULOUS!
Do not order anything through this company!

PHONE YOUR BANK AND BLOCK YOUR CARD DEALINGS WITH OZERTY NOW! Ozerty have a bad name if you check them on Chat GPT.

Alarm bells started ringing after finding the same item at half the price on a well known auction site.

Tried to cancel straight after ordering and asked about a return and got all the same issues as everyone else. I am going to report them to trading standards/watchdog.

I would give zero stars if it was available. Don't use this company. I bought a smart watch from them a few weeks ago and received it about 2 weeks ago . To date I have not been able to pair the watch to my mobile device. I sent them numerous emails (tried phoning but the same message every time ("All our agents are busy ...") but still no joy. I asked them to send me some instructions which they did but it was only a png file which I could not even read. I have also emailed to ask them for a refund and still not heard back. I only bought the watch after reading the reviews on their website. Wished I had read the trustpilot reviews first.

Avoid this company or loose your money. Two payments taken but nothing delivered. All I am getting is emails over a month not mentioning about my item. I have to hand over this matter to credit card company.

Ordered driving glasses never turned up read reviews so quickly cancelled my debit card as they are robbing scammers

Just as I completed by order for a total of £10.62, I was offered the product FREE if I paid £6.40 in total. When I accepted the screen changed to a confirmed order for £16.86!!!!I immediately emailed to cancel. Was told they could only cancel with a screenshot of the charge on my bank statement ie after the payment had gone through. They then argued they had done nothing wrong. They did send TWO products but I only wanted one at the original £10.62 price.

I just checked my bank statement and had a shok this company charged me £29.99 for nothing. I haven't bought anything from them at the moment. I use them ones in the past and believe me this was horrible experience. I would never ever use them again. Likely my bank blok them and refunded me. I know they want be able to take my money anymore. They can dispute refund but l am going to fight like lioness. Baskets.

I keep getting £29.99 removed from my card, every 4 months. No Email confirmation
I can't even find out how they got my permission in the first instance
These guys must be raking in Millions with this clever scam,,,,,Avoid

Absolutely Appalling Service

I am beyond disappointed with this company. I ordered a car heater weeks ago and it has still not arrived. The tracking numbers they provided lead nowhere, the courier has ignored every email and WhatsApp message, and the company themselves refuse to take any real responsibility.

Instead of resolving the issue, they’ve basically washed their hands of it and told me to chase the courier myself, even though they chose the courier and they took my money.

The customer service is useless, the communication is generic and unhelpful, and at this point the entire experience feels like a scam. I’ve now had to order another heater from Amazon just to actually receive a product.

I would strongly advise anyone considering buying from this company to avoid them completely. They cannot be trusted to deliver your order or provide any meaningful support.

Absolutely awful experience received cheap rubbish quality shoes although didn't expect much for the cost , contacted to return and it will cost more than the shoes cost in the first place to return them to china , wish I had checked the reviews out before ordering so lesson learnt

I made a purchase for £3.45 about two weeks ago, and the reason I chose to buy from this company was because the item was advertised with free delivery. However, two days later I noticed an unexpected charge of £13.95 on my account. I did not authorise this payment, and at no point during the checkout process was there any indication that I would be charged this extra amount.

I contacted the company to cancel my order, but they told me they were unable to do so and advised me to wait until the item arrived and then return it. Once the item arrived, I was informed that I could return it, but the return cost would be £15.

I’m genuinely surprised the company is still in business , especially given the number of negative reviews on Trustpilot. I really regret not checking the reviews before making the purchase.

I placed an online order from these scumbags for 3 identical items and paid for all 3 items at the same time under ONE order number.

The company stated the order was being sent free of delivery charges. However on my order confirmation email, a 'services' charge of £15.94 had been applied. I immediately asked for the order to be cancelled as things seemed suss at this point; this request was declined as it was alleged that the despatch process had already commenced, even though I received a message sone days later to say my order was being despatched then and I didn't receive anything for some weeks.

When I queried the 'services' charge, it was argued that this was an 'eco' charge for orders less than £20, but my order totalled more than £20! What they had done was split my order into 2 packages, so they could justify the 'eco' charge for one package. However no 'eco' charge was displayed anywhere on the payment page. On my bank statement, the order was split into 2 payments to make it appear that 2 separate orders had been placed. Thereafter the bank advised me that the company had also set up monthly recurring subsciption payments without my knowledge or consent.

1 star is even way too much for the experience I am having with this company.
KEEP WELL CLEAR OF THEM.
I followed up as suggested and got ABSOLUTELY NOWHERE in getting a reasonable response to my dissatisfaction.