I would give less than one star if that was an option. Really scammy behaviour, widely known. They will bury a reference to a subscription for a VIP membership account in the T&Cs, then charge you £30... Toon meer
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I would prefer not to grant any star but not an option. Avoid this company they charge a hidden fee which was not explained .I wrote several emails and each time they promised to refund my payment... Toon meer
Yes, I’ve got scammed by them too. So many of us! Paid for items using my debit card and then £30 was taken out last week which I hadn’t authorised. Really fed up that they can continue to get away wi... Toon meer
Multiple emails per day are urging you to buy items that have already been removed from your cart. Not willing to purchase from a company that does not use secure online payment methods and asks for... Toon meer
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SCAM
SCAM
Firstly the products I did buy were poor quality
Then they'd set up an ongoing payment to be taken out of my bank account for £29.99
Luckily the bank stopped the payment
DO NOT BUY FROM THEM
11 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Jayne
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Don't buy from this company
Don't buy from this company: they will trick you into ordering more than you intended, charge you more than you expected and then, to add insult to injury, take a further unauthorised payment some weeks later calling it an eco charge. I ended up paying almost £30 for an item advertised as costing £5.
6 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Rex,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Bank spotted this transaction before I did. …
Bank recognised a transaction by this company as fraudulent luckily.They stopped the payment. I immediately froze my card. I really don’t know what the transaction was supposed to be for and can’t recall ever using this company. My card has been cancelled and I’m waiting for another one. Do not use this company.
9 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Unauthorised use of card
If you buy something, they also assume that you "subscribe" their website.
They charge money every 4 months for being their client.
I have asked via email to cancel my subscription (I never wanted!) few times, and asked for confirmation of cancelling the alleged subscription.
They replied to me saying that the subscription is quarterly charged.
I had to write another email and ask again (4 times) to cancel my subscription, card and my name.
This company is a scam.
8 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Cristiana,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
this is tantamount to fraud
this is tantamount to fraud: watch for a tick box which ropes you in for a £30 per month "subscription". Outrageous!
8 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Geoff,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
I wish I'd read some of these reviews…
I wish I'd read some of these reviews before ordering.
What the hell are "eco charges" and where did they come from??
Avoid these people at all costs.
Quite sure they don't know what a refund is.
8 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi James,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I will rate it minus 10 if possible
I will rate it minus 10 if possible. DO NOT BUY anything from them! IT IS SIMILAR TO A SCAM! I bought something from them and after ticket multiple times that I didn't want their offer, they said they will send two products at the half price of one. They've sent one product at full price. The worse is that yesterday in my bank account appeared a transaction with them that I never made, and I never subscribed for anything from them. Still they've got access to my bank account despite their website clearly saying that they do not store any card details nor they have access to the clients bank account. This is a FAT LIE!! They have taken my money without me knowing it. I've contacted my bank, they blocked future payments to them but the bank said it is not a guarantee that they won't take other money in the future. I have tried to call ozerty at the phone on the website but the answer is all theirs agents are busy, and to send an e-mail. Clearly a SCAM! Guys pay attention, and spread the word to try and stop them, let's not let them do more harm! Thanks for reading!
6 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Corina,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
I would give them less than one star
I would give them less than one star, but there is no further option
They are cheats and frauds without warning. They have taken money from my account allegedly for “a small purchase fee “they have promised to refund. I have had numerous replies stating that their refund technology is under repair. This has been ongoing for months. Do not touch them.
18 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Ms O'Donnell
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Big frauds..
Big frauds... cybercrime should involve with thesw frauds . Take money from your account without your knowledge
3 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Mr Narayanan
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
They are Fraudsters keep away from them.
Last week by mistake I bought a fan heater for £13.49 which I have not received yet, But within no time my son advised me not to buy from these people so I tried to cancel it by email but they did not cancel. They charged me £13.49 Plus £13.99 a separate transaction, Now I have freezed my bank card before they take any more.
They are Fraudsters keep away from them.
1 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent - Do not use this company
Do not use this company, they are total fraudsters. Purchased one small item and they then started taking £30 per month without us having been given any opportunity to sign-up to a subscription. Total out-right fraud, they didn't even do a hidden sign-up process just blatantly started taking my money from my card with absolutely no authorisation. Just theft.
2 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Jane,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
I have ordered and paid for a teeth…
I have ordered and paid for a teeth cleaner device.
I have never received my product but the money was taking it’s been weeks now
When I asked for my money back I had no response.
29 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ordered a one of purchase 3 months…
Ordered a one of purchase 3 months later had to cancel my card because they tried on a saturday night at 9.20pm to take a subscription fee spoke to bank and there fully aware there scammers
27 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Jane,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Do not trust
Do not trust these I ordered something that was completely wrong when arrived. They are now taking more payments when I am still waiting for refund. Disgusting company. Fraud
27 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Vanessa,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Please do not fall for this con.
I hate to admit it but despite usually being vigilant I fell for this company`s con, I placed a fairly small order and then when checking my credit card account found, yes you guessed it, an additional payment had been taken that was almost the value of the order, sounds familiar?.
I contacted my bank to let them know what had happened and it turns out that when Ozerty took this extra money they also set up a recurring Continuous Payment Authority meaning that they can (and I`m sure they will try to) take further payments from my account!!.
So please, if you read this review prior to placing an order with Ozerty then keep well away from them and if you are reading this after placing an order then contact your bank as soon as possible and cancel this C.P.A.
20 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Ian,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
FRAUDS
i ordered 1 back support brace and was charged for 3. they refused to amend the order. They sent me 4 back braces - the brace was simply 2 pieces of material stuck together with velcro. They told me I would have to return it to china which would cost £15. They refused to refund me and then 3 months later £29.99 has come out of my account for no reason whatsoever. I have had to report to the bank
26 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Zoe,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
This criminal organisation not only…
This criminal organisation not only overcharged me for the one purchase I made but have now charged me again. This is totally illegal and they should be outlawed.
25 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Mark,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
The product is total rubbish
The product is total rubbish, and then over charge you!! I received information from the bank that they trying to take money again from my a account, which was flaged as fraud. Ozerty are basically thieves!!!
25 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Basically a scam
Basically a scam . They sting you for an extra charge cleverly camouflaged at checkout with no number on it, and it appears two days later on your card. Avoid at all costs.
25 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Andrew,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT USE THIS SITE
I’m writing this on behalf of my mum. Four months after making a one off purchase, she suddenly found £29.99 being taken from her account. She has mental health difficulties, and while she’s fine to make a straightforward purchase, she doesn’t have the capacity to agree to subscription contracts.
This company is actually based in the UAE but tries to pass itself off as a UK based business. They use pre-ticked subscription boxes (which aren't even legal in the UK), and you can’t place an order without also signing up for their newsletter. They ignore their phone line, only reply by email, and to top it off, they’ve even faked their “Customer Service Manager” by using a photo stolen from a completely unrelated woman's LinkedIn profile—in France—claiming she's their “Mary P.”
Avoid this company. Their behaviour is deceptive, exploitative, and, in the UK, outright illegal. I’ve already contacted organisations who can investigate further and will be requesting a chargeback through my mum’s bank now that the payment has cleared.
FYI Banks will not deal with "Pending" payments until they've gone through. If you do get caught you can ask your bank or building society to block any further payments by this company.
19 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Philip,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
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