I would give less than one star if that was an option. Really scammy behaviour, widely known. They will bury a reference to a subscription for a VIP membership account in the T&Cs, then charge you £30... Toon meer
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I would prefer not to grant any star but not an option. Avoid this company they charge a hidden fee which was not explained .I wrote several emails and each time they promised to refund my payment... Toon meer
Yes, I’ve got scammed by them too. So many of us! Paid for items using my debit card and then £30 was taken out last week which I hadn’t authorised. Really fed up that they can continue to get away wi... Toon meer
Multiple emails per day are urging you to buy items that have already been removed from your cart. Not willing to purchase from a company that does not use secure online payment methods and asks for... Toon meer
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354 reviews
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Shoddy goods and £13.95 taken on top of…
Shoddy goods and £13.95 taken on top of payment two days later. Have cancelled my card with bank and advise you to do same. Beware.
3 november 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Gould,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Ordered some items to the value of £21.98 and paid for on 24nd Oct. On 27th October another £13.95 was taken from my account without my authority and a subscription set up so Ozerty can take further money if they desire. There was no mention of a minimum spend for free postage until the items were ordered. In the subsequent order confirmation email at the very bottom it mentions an 'eco-charge' of £13.95 for spends under £20. A-holes. This is a banking loophole that needs to be closed. Block or cancel your cards to prevent further unauthorized charges.
27 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Elham,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Oh my goodness, I wish I had read these reviews first I too have been scammed.Placed order for £15.98 and then the following day they took another unauthorised payment for £13.96 and they say its an eco charge.My order confirmatuon clearly says free delivery, I would have never agreed to this. They have clearly stored my full credit card details, so I will now have to cancel my credit card. Please dont buy from this company and get scammed like me and so msny others.
28 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Gina,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT USE.
DO NOT USE.
Small first time purchase made £1.99 added as ‘insurance’ which I accepted a further payment of £13.95 went out a few days later which when queried was told it is an ‘eco charge’ to encourage larger/multiple item orders
30 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
A thoroughly disreptuable company
Don't take my word for it, read the reviews. I paid,as did others for the items I ordered only to find an additional £13.95 taken from my credit card. I wanted to return the goods and have a refund but would have to send them to China and pay at least £15 postage - don't send things back to the address they came from or you'll lose everything
30 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Beware Scammers
Beware, these people are scammers. The products I bought were rubbish with obviously false reviews. Then they took £30 off my credit card without permission - they claim I didn't untick a box. Now I will have to change my credit card details before they take more money.
Update 10/12/2025
They still haven't returned the money after promising to do so over a month ago. They said they were having technical issues - that old story.
29 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Andrew,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Scam £13.95 eco-charge added to order
Ordered some items to the value of £10.98 and paid for on 22nd Oct. On 24th October another £13.95 was taken from my account without my authority and a subscription set up so Ozerty can take further money if they desire. There was no mention of a minimum spend for free postage until the items were ordered. In the subsequent order confirmation email at the very bottom it mentions an 'eco-charge' of £13.95 for spends under £20. A-holes. This is a banking loophole that needs to be closed. Block or cancel your cards to prevent further unauthorized charges.
24 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Christopher,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Eco charge of £13.95 taken from my bank account, two days after the original payment. If you have ordered from this company, get in touch with your bank and block them from taking further payments. They had set up a subscription on my account so can take more payments any time.
22 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Mary,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT PURCHASE FROM THIS WEBSITE I…
DO NOT PURCHASE FROM THIS WEBSITE I REPEAT DO NOT PURCHASE. I was suppose to purchase 1 small item they charged me 3 times separately in total and one of them without my knowledge until a couple days later I had a random notification saying I was charged £13 I asked them what it was they came up with the excuse it’s for the eco charge. The item also came 2 weeks later when it was specifically meant to be 5-7 days and their return is back to china purposely so you’d get told you’ll have to pay excessive shipping fees so you have no choice but to keep the item. WORST COMPANY I HAVE EVER DEALT WITH if I could give a -1 star I would.
25 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Anwar,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Take a moment to read the reviews
Take a moment to read the reviews. Stopped me falling for this scam.
23 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Paul,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
MUST NOT BE A SCAM THEY ARE ON AMAZON AND LOTOF OTHERS ON LINE
THIS COMPANY OZERTY . HAD ADS ON AMAZON AND LOTS OF OTHERs ON LINE one got to be sure am not sure cannot say for sure you something for 8 pounds and end up paying 33 pounds am going to contact company to make sure want to make contact with this company contact customers services at amazon they will be remove amazon are very helpful CONTACT AMAZON AND GET THEM REMOVE THEY WILL REMOVE EVERY CUSTOMERS DO IT PLEASE
23 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Jasmine,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I wish I had read these reviews before…
I wish I had read these reviews before I went to this website.
Don’t go anywhere near this site absolute misleading and false advertising.
They charge you an eco delivery charge without you authorising it.
I had to cancel my card with my bank because ozerty said it was a legitimate charge. I told them the product costs £5 and you’ve advertised free delivery, so then why would I pay £13.95 for an eco delivery charge that’s just plain daylight robbery.
Please stay away from this dodgy company and tell your contacts as well, hopefully they’ll go bankrupt soon.
21 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Sam,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
This website is a OZERTY SCAM
This website is a OZERTY SCAM . HIDDEN authorised ‘GREEN CHARGE’ WHICH YOUR BANK GETS CHARGED 3 DAYS AFTER PURCHASE!!!! THEIR CUSTOMER SUPPORT states charge is in closed screen. THAT I APPROVED IT. Hidden in T & C.
They retain the bank card details . CAN TAKE UNNAUTHORISED PAYMEVTS ANY TIME THEY PUSH THE BUTTON .
I said I wanted to cancel or refund as a RIPP OFF SCAM !!! Ozerty said already tracking ..googled as UK Co ITS NOT posts out of Florida USA.
JUST REGISTETED IN UK
My purchase £17 hidden fee £7 .
I read reviews of lady who said she was charged 3 months later ! Really desperate as bought a fridge nothing arrived . PAYMENTS TAKEN OUT . I I don’t know why I did not check TRUST PILOT reviews first !!! It came up in algorithms searching a knee pillow .
OZERTY IS A SCAM RIPP OFF.
I cancelled my bank card and got a new one as I don’t trust Ozerty.
Rigging website to charge 3 days later? Unauthorised bank payment . It’s FRAUD .
OZERTY SCAM FRAUD RIPP OFF ON VULNERABLE OLD PEOPLE . Should be stopped . It’s not sending out OF UK. China .
OZERTY FRAUD SCAM RIPP OFF
FREEZE IMMEDIATELY THEN CANCEL YOUR BANK CARD USED WITH OZERTY , they use the bank details randomly later for UNNAUTHORISED PAYMENT WITHDRAWAL!!!! MY CARD WAS NEW BUT AS I DO Not TRUST THEM. CANCELLER BANK CARD . READ THIS REVIEW THREAD . FRAUD SCAM RIP OFF . Do not know if will get item . They start tracking immediately to con you, then 3 days later the Hidden ‘ECO’ PAYMENT IS WITHDRAWN .BANK CARS ,FRAUD
I received the parcel , 10 days ( China ?) company REG in USA . Uk domain . All false .
It is fake memory foam , knee cushion . Not firm brand . Paid £25 ! Including fraud hidden t & C eco payment 3 days later. Fake goods fraud payments . Website reg in UK USA . Very dodgy . Just want your bank card details .
17 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Patricia,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Scammers, same happened to me took 29.99 from my account when I had not ordered anything, I did order from them months ago and they added an environmental charge so they had card details. Currently trying to get a refund.
21 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Lisa,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Ozerty is a fraudulent site
Small item purchased and hit with a hidden 'green' fee then signed up to a monthly standing order presumeably hidden withing a lengthy 'terms and conditions'
THIS SITE IS FRAUDULENT DO NOT PURCHASE FROM THEM
23 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Took additional money out of my account
They took 2no amounts out of my account and said the 2nd one was an eco charge. When I rang my bank, it was set up as a direct debit. Do not purchase anything from this company
8 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Marissa,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Worst company ever
Worst company ever
Do not buy from this company
They are a massive scam.
After I bought the shoes, they tried to subscribe me to their company, trying to take monthly payments for no reason. Fortunately I had no money in my account so the amount didn’t go through.
I contacted my bank and they blocked them.
Quality of the shoe was a joke.
8 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Khadija,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Made a purchase for £10.62 then 2 days…
Made a purchase for £10.62 then 2 days later they take another payment of £13.95 totally ripped off
Please don’t buy from this company
8 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Mr. David,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I placed an order and paid for the…
I placed an order and paid for the item. Two days later an unauthorised payment was then taken from my account. Apparently, this was an eco charge. This company purports to be in the UK with a UK email and contact number. The eco charge was not easily visible when booking. Don't be fooled when placing an order.
9 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Helen,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Definitely fraudulent
Definitely fraudulent - Bank recognised a transaction by this company as fraudulent luckily - about 3 months after I had made 1 purchase. They froze my card, and at my request defrosted card!! but blocked any further transactions from these scum.
1 oktober 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Bobbie,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
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