I would give less than one star if that was an option. Really scammy behaviour, widely known. They will bury a reference to a subscription for a VIP membership account in the T&Cs, then charge you £30... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I would prefer not to grant any star but not an option. Avoid this company they charge a hidden fee which was not explained .I wrote several emails and each time they promised to refund my payment... Toon meer
Yes, I’ve got scammed by them too. So many of us! Paid for items using my debit card and then £30 was taken out last week which I hadn’t authorised. Really fed up that they can continue to get away wi... Toon meer
Multiple emails per day are urging you to buy items that have already been removed from your cart. Not willing to purchase from a company that does not use secure online payment methods and asks for... Toon meer
1,1
Zeer slecht
354 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mensen keken ook naar
If I could give this company no stars…
If I could give this company no stars I…
If I could give this company no stars I would. I had a argument with them when they charged me an addition £29.99, as I hadn't seen their cleverly hidden box and unticked it for a subscription, which they did refund, however after being told I wouldn't be charged anything further I have just had another £29.99 withdrawn from me account, despicable! DO NOT ORDER FROM THEM
I HAVE THE SAME PROBLEM AS ABOVE. I'M GOING THROUGH THE PROCESS OF CONTACT THE COMPANY AND THE BANK. HOPE I CAN GET MY MONEY BACK. PLEASE ADVICE HOW DO I GET MY MONEY BACK. I CAN'T BELIEVE THIS KIND OF COMPANY CAN DO BUSINESS IN UK!!!!!
23 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Raksanalee,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Do not use
Do not use! There are hidden cost that will apear an your account a few days later. Had to ask my bank to revert the transaction as they refused to refunded. They took a month and a half to deliver the goods as well.
23 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Don't buy anything off this company
I've dealt with this company previously
They promised a £5 credit back to my bank after purchase. I purchased the item. No £5 was forthcoming. I complained but they just apologised. I've now been charged out of the blue £29.99 for god knows what. I have emailed them today to ask for details. They are 100% rip off merchants. Terrible
21 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Anthony,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Taking money that I did not agree…
Taking money that I did not agree following month subscription
20 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent company stay clear
Fraudulent company stay clear and how they can still come up on google I don’t know ! They need to be taken down ! Just read the reviews and charges and how they do it
14 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Hayley,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Scammers.
Scammers., DO NOT USE. I ordered an item for about £4 and they said there was no delivery. When my bank asked me to confirm the payment to them, an additional fee had been added ‘for services’. I declined the payment. I then received email confirmation of the order and phoned my bank who confirmed the payment had been taken. I am now resolving this.
19 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi John,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
They have charged me twice
They have charged me twice. I have contacted them but they are not answering my question! Don’t bother with this brand
13 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Sandra,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, now they've then tried to take 29.99 as a recurring subscription even though I changed my credit card.
13 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Jim,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
If I could give this company no stars I…
If I could give this company no stars I would. I had a argument with them when they charged me an addition £29.99, as I hadn't seen their cleverly hidden box and unticked it for a subscription, which they did refund, however after being told I wouldn't be charged anything further I have just had another £29.99 withdrawn from me account, despicable! DO NOT ORDER FROM THEM
26 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Hilary,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Scammers
Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, they've then tried to take 29.99 as a recurring subscription when I'm pretty sure I unchecked the box. Be careful not to accidentally use them on Amazon as they sell through them.
8 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammer
They charged me 10 pound without my permission.worse thing is you can't contact them.only email them.
These scammers from Arab country.i don't know how united kingdom allowed them to do business in UK.ibought item worth 9 pound and they charged me 30 pound.
8 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers. DON'T TOUCH WITH A BARGE POKE
I hadn't noticed a pymnt of £23.44 had come out my bank in May from "SO OZERTY.U" And another £29.99 was pending to come out of my account in a few hours. I rang my bank and stopped it. My bank refunded the 1st transaction. I know nothing of either transactions. I never authorised either of them.
AVOID LIKE THE PLAGUE. SCAMMERS. The guy at the bank told me it's becoming a regular thing where you click on something that isn't genuine and they start taking regular as if you signed up for a membership.
7 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Catherine,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Asked a refund from Ozerty after Yodel…
Asked a refund from Ozerty after Yodel confirm their driver did not deliver it to the inpost locker and an investigation took place to which they couldnt give me updates. Ozerty refused twice. Also after I confirmed Cupids(with the s at the end) company confirm if the aftershave says 'Cupid' without the S it's not theirs. I can confirm and my partner. Cupid from Ozerty smells stronger but it's not the same smell but the one from Cupids is actually nicer smell both are ok smelling but Cupids official is nicer. The bottles, and label are very identical. Even after this misleading I can confirm Ozerty still are refusing a refund unless I send the item back to them bare in mind I'm in uk they're in China so could take a month before I get the £20 refund.
1 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Rubbish
Items ordered were grass growing items and a grass mat.
Tried to cancel the order after half an hour of placing but wasn't possible I was emailed to say it was too late to cancel and had to wait for order to arrive to send back. Took over 2 weeks to arrive.
Well the bag it came in was so small I couldn't believe that it was going to enable my grass to grow it arrived with 2 small bottles of liquid too.
I have just requested a return and guess what I have to return the items to CHINA !! and pay for the postage!!!
Ps after their reply see below we have still not received our monies back
So un professional
2 september 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Joanne,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
AVOID THIS COMPANY!!!
AVOID THIS COMPANY!!!
They will charge you subscription fee after 4 months, it is very cheeky how they do it. It is automatically added as Free on your purchase, only a small print says it is 25p a day which they charge in bulk after 4 months. I had no idea I subscribed to something, don't even remember ticking anything, totally misleading. They are based in the UAE and do whatever they want. Contact your bank if you were scammed.
29 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Don't use this company
Don't use this company, you buy a product then you get charged a eco charge if you haven't spent enough which is nearly as much as the product! Make sure you check the ticket boxes, 3 months later I've been charged another £29.99 for not ticking another box! They are a company out to rip you off.
22 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Paul,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
This company are unprofessional and…
This company are unprofessional and please do not order from them. The charge a so called Eco-charge - this means that is you buy something under £20 they charge you more - in my case I bought something at 12.85 and they charged me another £13.95 two days later. Stay away they are thieves. Dont give them your card details
28 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Linda,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Load of crap
Load of crap. Products not what they say they are. Massive con. DO NOT BUY FROM HERE!
21 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello Mrs Sarah,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
This company is a scam
This company is a scam, do not use. They took another payment without consent. Avoid them.
29 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Stephen,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scam Do Not buy it
I have ordered something accidentally and when I realised that I will pay for delivery £14 when the item that I purchased was £10. I contacted customer service immediately within few minutes after the order was made and asked them to cancel it. They told me that it is not possible. Any company cancels the order if you contact them straight away.
They told me to receive the order then they will let me know how to return it. When I received the item they told me that I have to send it to China at my expense of £15 or I can keep the item and get 50% refund. They didn't not refund 50% of what I paid. I received a refund of £5 when I paid £24.
Worse company with the worse customer service. Do not buy it from them. It is a scam.
27 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Oxana,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.