I would give less than one star if that was an option. Really scammy behaviour, widely known. They will bury a reference to a subscription for a VIP membership account in the T&Cs, then charge you £30... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I would prefer not to grant any star but not an option. Avoid this company they charge a hidden fee which was not explained .I wrote several emails and each time they promised to refund my payment... Toon meer
Yes, I’ve got scammed by them too. So many of us! Paid for items using my debit card and then £30 was taken out last week which I hadn’t authorised. Really fed up that they can continue to get away wi... Toon meer
Multiple emails per day are urging you to buy items that have already been removed from your cart. Not willing to purchase from a company that does not use secure online payment methods and asks for... Toon meer
1,1
Zeer slecht
354 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mensen keken ook naar
Scam website
Went on the website purchased 2 or 3 items that I paid for which were then delived, however 3 months later another transaction landed in my bank account for £29.99.
Aparently there is a well camoflauged check box that they say MUST be unchecked during purchase otherwise you are later hit you with this £29.99 payment in 3 months time.
I am currently fighting the payment through my bank but looking at the number bad reviews on here I would say this company will hopefully be out of business before the end of the year.
Reading other reviews on here it seesm they are tricking people in other ways too so I would stay well clear of this website.
27 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Phil,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Bare faced cheaters
Bare faced cheaters. You order something at a price, put in your card details and before you know it they've added rapid delivery and "eco charges" which more than double the cost.
Customer service, probably AI,will be very polite and useless. My order hasn't arrived yet- 14 days later. Looking at reviews, if the products are poor, you'll be told to return them at your own expense, possibly to China. Refund? I very much doubt it.
Now saying there are problems with the delivery so they're offering a £5 voucher towards my next order. As if I'm completely nuts!
At least if you pay by credit card you can get your money back. The scammers still win of course.
13 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Gary,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
The product and purchase experience was rubbish
The website offering the watch was complex and took an initial offer price of under £10 to £25+ in no time. The delivery was delayed and the smartwatch totally useless. The instructions were in infinitessimally small font, poorly translated and when I managed to set up the watch it was totally inaccurate. Tying up shoe laces added 68 steps. A qurater hour walk added a further 150. It is now back in its box awaiting disposal.
24 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Keith,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Fraudulently took funds
Just went to buy a product. Chose postage option and then additional postal charges appeared. I realised probably a dodgy company, so I checked reviews on here using my husbands phone. I immediately closed the window without completing the transaction and they had already taken the money from my bank!
21 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Vikki,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Its an absolute Scam
Its an absolute Scam. I paid out in the end £42.43 and got £5.25 back!!!! Dont touch this company they are absolute Scammers.
8 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Revd Gillian,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Scammers
I placed an order for a pet hair removal brush. During the order I was offered free delivery. I was also offered another brush for free. I accepted. This 2nd item came with a 2.49 handling fee, ok fair enough. Total value of order around £7.49 ish. I say ish because that was the total price briefly displayed in the screen at checkout.
When I actually completed checkout I find I've been quoted an additional £20 eco tax. There's also blurb that suggests I've been signed up for some sort of rolling subscription at £0.25p per day and now I'm fighting with my back to claim my money back. Do yourself a favour and stay clear of this Chinese based scam company
17 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Mick,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
It’s totally scam people’s can see real…
It’s totally scam people’s can see real scam after I complain Sarah said five pounds voucher for nxt time she’s totally
Nonsense but I will further complain for my money back 👉
17 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Raj,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Utter scammers
Utter scammers. Looked at a product, saw they added on an ‘Eco charge’ of the same price of the product just before checkout so I didn’t proceed but my account was debited and product arrived which was utter rubbish. Refused to refund unless I returned product to China and even then would not refund eco charge. AI generated ‘support’ responses. Thieves.
12 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Ash,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
First order very bad experience my…
First order very bad experience my price was 14.99 they charged me 33.33 I didn’t select any delivery fee or other things but I got extra charges why when I want to know they said eco charge why without my permission they took my 20.00pounds extra still I’m waiting to hear they don’t get back to me
16 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Masum,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT USE THIS COMPANY
I just ordered a knee pillow from this website. The cost wax’s £10.49 with free postage. When the order was completed I received a confirmation email for the item at a cost of £10.49 and an additional ‘services fee’ of £13.95. I have emailed asking them to cancel the order and received an email asking for the Oder number and my email address which was included in the email I sent asking for the refund. I have informed my credit card company who have sent me disputed payment form to complete. DO NOT USE THIS COMPANY.
I have just received an email from this company asking me to send them a copy of my bank statement so that they can see how much they’ve taken from my account. THEY sent ME the bill. They know how much unauthorised money they’ve taken. Do not send them anything.
15 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Cas,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT BUY ANYTHING FROM THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY
Complete scam, took my money without consent as I didn’t complete the transaction once I saw the ridiculous postage and ‘Eco tax’ that was suddenly added, making a £10 smart band a £30 purchase. Tried to cancel straight away but they refused.
The smart band is completely rubbish quality, doesn’t work and has instructions form a different product. Multiple emails back and forth and refusing to give me a refund unless I post I to china for £15 and then I would only get the cost of the fit bit and not the postage.
14 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Kerry,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
AVOID THIS SCAM CORRUPT COMPANY
AVOID THIS CORRUPT SCAM COMPANY.
SCAM ALERT.
My mum wanted a seniors fitbit watch. Ozerty came up on the search.
Watch was £9, plus a few quid delivery. I thought, fine. They asked for card details. I had not confirmed the purchase at this point.
It then took me to another screen for, weirdly delivery options. Which were extortionate. I thought this seemed odd, so I left the site to check my bank, and they had debited £28.33 without my consent.
I sent them an email, a supposed 'manager' replied, asking for a screenshot of my bank statement.
1. You can't take screenshots due to security.
2. I would never share my statement with anyone.
I informed the bank, they said they couldn't do anything, until the payment is taken. Then I can dispute it.
Lo and behold, money has now been fraudulently taken from my account.
Under the Consumer Rights Act, (and common sense) it is Fraud to take payment without consent.
Ozerty uk have been more than unhelpful. They were immediately notified by me telling them to cancel the fraudulent order. Which they have chosen to ignore.
AVOID!
13 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Matt,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
ORDERED ITSELF WITHOUT CONFIRMING
I WAS ORDERING SOMETHING BUT WENT TO THE END OF IT AFTER ENTERING MY BANK DETAILS AND SAW THE DELIVERY WOULD BE £20 SO I LEFT IT AND DIDNT CONFIRM THE ORDER. NEXT THING I KNOW I GOT AN ORDER CONFIRMATION ON EMAIL EVEN THOUGH I DIDNT CONFIRM IT!
13 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Leah,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
This company is fraudulent
This company is fraudulent. They add on high charges which are either so well hidden or not shown at all. They set up a repeat payment when I ordered an item. I would not have known had I not contacted my bank when I failed to contact them regarding the extra charge. DO NOT USE THEM
13 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Jennifer,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
AVOID OZERTY SCAM
AVOID OZERTY SCAM
Searched for car scratch remover online,
Ozerty had a product with (apparently) 5 star reviews - looked good. Price £9.
Added to basket & started to check out. No Paypal option so had to give my card details.
My bank immediately alerted me to possible scam on this purchase.
When I checked the payment amount had tripled to over £25.
Cancelled the transaction, cancelled my card & alerted my bank to fraudulent trader..
Ozerty reported to Google & Action Fraud.
12 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Howard,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Ordered trainer style shoes
Ordered trainer style shoes. They are rubbish. Not comfortable. Feel like cardboard. tried to send back for a refund and was told that the return is to China at my expense. The return would cost me just as much as the shoes. DO NOT BUY ANYTHING FROM THHIS COMPANY
4 april 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
DO NOT PURCHASE FROM THIS FRAUDULENT…
DO NOT PURCHASE FROM THIS FRAUDULENT COMPANY. HIDDEN CHARGES AND REFUSE TO CANCEL ORDER AFTER I EMAILED THEM TO DO SO WITHIN 1 HOUR OF PURCHASE.
AVOID! AVOID! AVOID!
10 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Money making scam.
Bought a senior sports watch for £9.49, or so I thought. Went through the purchasing process very carefully but when I checked they had added a further 'services' charge of £16.85 which I certainly did not agree to.
Contacted my bank immediately. They cannot stop the payment going through but suggested I cancelled my card and wait for a replacement card in case they try to take any further payments. Will the watch arrive? who knows?
11 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Eric,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
OZERTY !!! AVOID THIS COMPANY
I purchased a senior smart watch from here and selected my shipping methods which bought the price to around £19 but when I clicked to make the payment they'd charged me over £30. When I contacted customer services they asked me to send a screenshot of my bank account showing the payment. REALLY? WHY?
The watch arrived today but no charger with it. The charging point on the watch is one I've never come across before and having asked around among friends none of them have either. Without a specific charger for the watch it is absolutely useless. I've again contacted customer services and surprise surprise there's been no response. Word of warning....steer clear of this company. I'm ready to throw the watch in the bin as returning it will probably only get me back the cost of the watch and not all the extra charges I had in purchasing
11 augustus 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Margaret,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Duped!
I began to order a senior citizens smart watch for £9.49 with free delivery. Then I notice in faint italics that you had to order £20 of goods or there would be an eco charge of £13.95. I left the website at that point.
Then the aggressive marketing began. They offered me 10 then 20% discount which I accepted.However when I was billed I found they had added the £13.95 eco charge anyway. This was not on the page where I filled in my credit card details.
I have been in dispute with them to no avail.
Wish I’d read these reviews before.
Do not deal with this fraudulent company!
25 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Marjorie,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.