I would give less than one star if that was an option. Really scammy behaviour, widely known. They will bury a reference to a subscription for a VIP membership account in the T&Cs, then charge you £30... Toon meer
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Lees wat reviewers zeggen
I would prefer not to grant any star but not an option. Avoid this company they charge a hidden fee which was not explained .I wrote several emails and each time they promised to refund my payment... Toon meer
Yes, I’ve got scammed by them too. So many of us! Paid for items using my debit card and then £30 was taken out last week which I hadn’t authorised. Really fed up that they can continue to get away wi... Toon meer
Multiple emails per day are urging you to buy items that have already been removed from your cart. Not willing to purchase from a company that does not use secure online payment methods and asks for... Toon meer
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Company are a bunch of crooks do not buy or buy at your own risk
My purchase was 7:99pounds they then added 15 pound service charge whit I two hours of purchase I ask to cancel my order they said it was to late as they had already started to pack my goods why pay 15 pounds service charge and then pay 15 pounds to return it go f your self
21 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Yvonne,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DON'T USE
DON'T USE! This company is a total scam. My own fault for not reading reviews before I purchasd. I bought shoes for £12 and then was charged an extra £13.95 for "environmental reasons". It became too difficult to challenge them and get my extra money back. My mistake in buying from this dreadful company.
28 mei 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Mrs Fiona,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT DEAL WITH THIS COMPANY
If I could provide minus stars for this company I would. BUYER BEWARE BEWARE BEWARE. They are charlatans, take your money, charge you excessive postage (under the guise of free UK delivery), then you get stung for some kind of eco postage so you end up paying the balance up to £20 for an £8 order! Their return is at your own expense, and back to China at £15 charge when the item is shipped from Reading, UK - and the transaction itself is taken in the US - these people are scammers!! The item is NOT what I thought I was buying, arrived in tatty wrapping, cheap and nasty piece of absolute rubbish - do NOT deal with this company on any level. BUYER BEWARE - this is a Chinese company at its absolute worst. Absolutely disgraceful
6 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Scammers, AVOID!
I ordered an item which cost £6.50. Payment page ok then stuck on a pop up asking what additional choice did I want. I did not want any of the choices but no option to move on or away from this pop up. Could not go back to cancel order, so closed the window. I have been charged an additional £13.95 for, as far as I can see, nothing. I contacted the company as soon as the confirmation email arrived to say I wanted to cancel the order, they refused to do so. This is a scam company, avoid like the plague. Not sure how they are getting away with robbing customers in broad daylight.
12 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Tracey,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Hidden Charges and Poor Transparency
I rarely write reviews—especially negative ones—but my recent experience with Ozerty UK was simply unacceptable. I purchased an item for under £10, only to discover that my credit card had been charged over £23. Even the payment confirmation page showed a total of less than £10. To make matters worse, I haven’t received any confirmation email as of the time of writing.
Customer service did respond promptly, explaining that the extra charge was an "eco charge" mentioned on their website. While I did notice a reference to such a fee, the exact amount was never disclosed during the checkout process.
Naturally, I tried to cancel the order, but was told that wasn’t possible—even though it hadn’t been dispatched. I was advised to return the item once received, but based on this experience, I’m not optimistic.
Given the overwhelming number of negative reviews, I now regret not doing more research beforehand.
16 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
This is clearly a scam
This is clearly a scam.
They apply charges that you don't consent to. I can see similar reviews. We should report this!
I was charged before actually completing the checkout process (made intentionally vague).
Multiple pop ups appear even after you select a free delivery option.
The customer service bot replied to say the £13.95 extra charge was an ECO charge saying "We understand that this information might have been overlooked, and we apologize for any inconvenience caused"
This was after many emails asking them to cancel my order.
AVOID!
15 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Hani,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent Trader
As with previous reviews, additional costs were added after I had given my debit card details. Ozerty UK refused my immediate cancellation instruction and I have raised it as an issue with the Trading Standards Office.
10 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Glynn,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
AVOID AT ALL COSTS
I ordered an item that for £18.49 and got additional service charge of £13.95 without my knowledge.. I requested a refund and cancellation straight away and now currently raising a dispute with my bank because they have absolutely no intention of refunding my money ... AVOID AT ALL COSTS
14 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Nathalie,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Have Nothing!!! To do with this company!! company!
Keep away from this company at all costs. Cheap unwearable shoes/sandles. My cost was £38 made me pay for return shipping. Offering £9 refund! After 4 months still saying technical problems can't process the refund! Can't believe they are allowed to behave like this with no consequences & still being able to promote their products online. Make sure your bank takes their details off your account. If they have access nothing would surprise me what they would get up to.
1 mei 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Anne-Marie,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Would give it no stars if I could
Would give it no stars if I could. They are thieves and scammers. Ordered a small item in October 2024 and then without permission they took an extra £32. Since then they have taken 2 payments of £29.99 as continuous payments. At their 3rd attempt our bank declined the payments and contacted us. Bank issued a new debit card but Ozerty have obtained details of new card. This has now happened 4 times and the bank say the only way we can stop this is to close our account and open a new one. We then have to notify our pension providers and and utility companies which we pay by direct debit or standing order. Surely, someone must be able to stop these crooks from robbing people
11 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Jennifer,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
FRAUDULENT COMPANY
FRAUDULENT COMPANY
I decided NOT to finalise a purchase through this company's site after browsing a product and coming close to making the purchase. The company proceeded to charge me however for the product i had been considering without authorisation and added hefty additional fees - all without permission. Customer service was deliberately obtuse when i immediately reported this on the same day, refused to recall the product despite being contacted within minutes and i had to turn to my bank to alert of this fraudulent payment.
29 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Avoid at all costs
Avoid at all costs, extortion on random charges that were not there when you check out, yet appear when you receive your confirmation email.
DO not use, scammers
9 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Dawn,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
AVOID AT ALL COST
AVOID AT ALL COST
SCAMMERS SCAMMED ME WITH HIDDEN CHARGES OF EXTORTIONATE COSTS BEFORE I REALISED.
Emailed company immediately asking to cancel the order all other online companies that I have ever used before have this service in place and it has NEVER been an issue! IT IS WITH THESE SCAMMERS, played ping pong emails back and forth with no substance or resolution.
Telephoned my bank to cancel the transaction on Credit Card which I was unable to cancel.
Still haven’t received the goods 2 weeks later now receiving email saying there’s a delay, WOW WHAT A SURPRISE!!
Please DO NOT LET THIS COMPANY CONTINUE THEIR CONS, PROTECT YOUR MONEY!
CONSUMER RIGHTS road the next step!
27 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Ms. Sara,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT buy from this company!
DO NOT buy from this company!
I only put the item into the shopping basket with my credit card details without confirmation of the purchase but they made charge tomy credit card without my consent. When I received the order confirm email from them I ased them to cancel the order right away. They replied next day to inform that the order can not be cancelled even the order will be deliverred in 7 days time.
26 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Hidden service charge, misleading sales process!
The sales process is misleading and hidden 'service' charge (in my case £13.95 on a £6.95 free delivery product!) The total charge at the end of the online sales process was £6.95. Upon checking my credit card app, the actual amount charged was £20.44. This Florida based company is NOT TO BE TRUSTED!
4 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Roger,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
It's a scam...avoid
It's a scam...avoid! Additional hidden charges added on after checkout (you'll see them on the order confirmation email), and they refuse to cancel your order and issue a full refund (even when requested immediately after ordering)
2 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Continuing to avoid repayment
As per my previous review, I was chasing this 'company' for a refund. I have, in writing, that they will send me said refund. However, they are now experiencing 'techical issues'.
3 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Scam - extortionate secret service & delivery fees
They added an extortionate service fee after the final payment page so I tried to cancel 2 mins after purchase. They told me it was too late and I had to wait for the parcel and then return it. I've now been told it will cost me £15 to send it back tracked postage to China.
Absolute scam of a company - avoid at all costs.
3 juli 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Alex,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
I have had the same experience with the…
I have had the same experience with the hidden service/eco costs. I don’t understand how they are getting away with. The charge didn’t show when I paid via PayPal. I was alerted when my bank got in touch with me as they suspected fraud.
26 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
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