I have wasted an embarrassing amount of money on other "high-end" brands that my kittens treated like toxic waste. Virbac is high-quality nutrition, they actually stay full. They aren't constantly scr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Virbac is great for my cat! 🐱 He loves his kibble food. There shipping, subscription service, everything is brilliant! I haven’t tried to contact them so I can’t comment on their communication/custom... Toon meer
Bedrijf heeft geantwoord
Virbac is my trusted source for toothpaste and water additive for my dog. Their products are effective and easy to use - my dog really likes the flavour of the toothpaste. Delivery is reliable and f... Toon meer
Bedrijf heeft geantwoord
After my cat suffers with bladder issues and had to have his bladder unblocked with a very costly bill for recovery, my vets recommended to get the Urology Cat Food U3 biscuit to encourage more water... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contactgegevens
Verenigd Koninkrijk
- webshop@virbac.co.uk
- uk.virbac.com
4,8
Uitstekend
662 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to use website and a quick…
Easy to use website and a quick delivery service. I have opted for the subscription service which makes the food is a bit cheaper and that seems to be working well so far
24 augustus 2026
Antwoord van Virbac UK Webshop
Dear Miranda,
Thank you so much for the five star review.
We're delighted to hear that you found our website easy to navigate. It's fantastic to know that our subscription service is working out well for you and helping you save on your orders.
Antwoord van Virbac UK Webshop
Dear Paul
Thank you very much for taking the time to share your feedback. We are delighted to hear that your order arrived promptly and that you had a seamless experience with us.
Antwoord van Virbac UK Webshop
Dear Maggie,
Thank you for the five star review. We're so glad we could get your order to you quickly.
Easy ordering process and fast delivery
Easy ordering process and fast delivery
Perfect
8 september 2026
Antwoord van Virbac UK Webshop
Dear Helen
Thank you so much for the great review. We're delighted to hear that you found our ordering process easy and your order arrived quickly.
Quick delivery and as advertised
Quick delivery and as advertised. Dog keen to eat even though upset stomach and always settles her.
22 augustus 2026
Antwoord van Virbac UK Webshop
Dear Denise,
Thank you so much for the five star review. We're pleased to hear about the fast delivery and, even better, that your dog loves VETERINARY HPM. Give her a gentle belly rub from us🐾
Antwoord van Virbac UK Webshop
Dear Martin,
Thank you so much for the great review!
We are delighted to hear that you're pleased with the quality and value of our food, as well as our fast delivery service. Providing high quality nutrition at a great price, along with a seamless service, is important to us. We look forward to seeing you again soon.
Very helpful staff who helped wth my…
Very helpful staff who helped wth my order as I couldn't do it online, the toothpaste arrived quickly
8 september 2026
Antwoord van Virbac UK Webshop
Dear Daphne,
Thank you for your lovely review.
We're delighted to hear that our customer service team was able to assist you with placing your order. We truly appreciate your kind feedback and we hope to see you again soon.
Everything these days is getting so…
Everything these days is getting so expensive if you own a dog or pet .As good to know you can save money when buying expensive dog food for there health.and with free delivery .
21 augustus 2026
Antwoord van Virbac UK Webshop
Dear Robert,
Thank you so much for taking the time to share this wonderful review.
We completely understand how quickly pet care costs can add up, which is why we're delighted to help you save on premium dog food without compromising on your pet's health. With our subscription service and free delivery, our goal is to make high quality nutrition both convenient and affordable.
We look forward to seeing you again soon!🐾
Antwoord van Virbac UK Webshop
Dear Julie,
Thank you so much for the five star review. We're thrilled to hear that you're happy with both our products and service.
Great products and service
This is a marvelous service and the products are good standard quality and provide a service of brilliance! A+++++
2 juni 2026
Antwoord van Virbac UK Webshop
Dear Ms Benson,
Thank you so much for such a wonderful review!
We are delighted to hear how pleased you are with our product standards and overall service. We truly appreciate your support and we look forward to seeing you again soon.
Antwoord van Virbac UK Webshop
Dear Lynda,
We are pleased to hear that you had a great experience with us! We appreciate your feedback and we look forward to seeing you again.
My order was very promptly processed…
My order was very promptly processed and dispatched.
7 september 2026
Antwoord van Virbac UK Webshop
Dear Teri,
Thank you for sharing your feedback.
We are delighted to hear that your order was processed and dispatched so promptly.
Antwoord van Virbac UK Webshop
Dear Taj,
Thank you for your fantastic review. We are delighted to hear that you can consistently count on us for prompt, reliable deliveries.
I placed an order for dog digestive…
I placed an order for dog digestive food which kept saying it was out for delivery but then was returned to sender. I was not contacted by the company to inform me of a refund and I haven’t been refunded.
17 augustus 2026
Antwoord van Virbac UK Webshop
Dear Isha,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience this experience has caused.
We can confirm that a full refund was processed on our end. Please keep in mind that depending on your bank, refunds can take up to five working days to appear in your account once a returned item is received.
We hold our delivery partners to high standards, so we have formally escalated this issue with the courier service to understand what went wrong. We are also deeply sorry for the lack of communication and tracking updates you received. It is always our goal to ensure your order arrives smoothly, and we are truly sorry for the experience you had with us.
If you would like to discuss this matter further or if there is anything else we can do to assist, please feel free to contact our customer service team directly by telephone.
Delivery was really quick
Delivery was really quick. Product good and enjoyed by my girls.
5 september 2026
Antwoord van Virbac UK Webshop
Hello,
Thank you so much for the 5-star review! We’re thrilled to hear that your order arrived quickly and, most importantly, that your girls are enjoying their meals!🐶
We truly appreciate your support and we hope to see you again soon.
Excellent, efficient service, and good prices.
Virbac is my trusted source for toothpaste and water additive for my dog. Their products are effective and easy to use - my dog really likes the flavour of the toothpaste. Delivery is reliable and fast. Water additive made a huge difference to my dog's oral hygiene. Thank you!
20 augustus 2026
Antwoord van Virbac UK Webshop
Hello,
Thank you so much for your detailed review.
We're delighted to hear that our toothpaste and vet aquadent have made such a noticeable difference in your dogs oral hygiene - it's fantastic that the toothpaste gets a seal of approval on flavour too!
Knowing that you count on us for reliable delivery and great pricing means the world to us.
We look forward to seeing you again soon!
Always great service and fast delivery
Always great service and fast delivery. Have ordered 4 times now.
15 augustus 2026
Antwoord van Virbac UK Webshop
Dear Shashika,
Thank you for your lovely feedback. We’re thrilled to hear that we’ve delivered great service and fast shipping all four times you've ordered with us.
We look forward to seeing you again soon!
Antwoord van Virbac UK Webshop
Dear Mandy,
Thank you for the great review! We really appreciate it.
Timely delivery and a good price
Timely delivery and a good price. It's useful to be able to delay or bring forward delivery if necessary
4 september 2026
Antwoord van Virbac UK Webshop
Hello,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you are happy with our prices and prompt delivery service. It’s great to know our flexible subscription options are working so seamlessly for you.
Antwoord van Virbac UK Webshop
Dear Phil,
Thank you so much for taking the time to share your five star review. We are delighted to hear that you have had such a positive experience with us and that our product is working so well for your dog.
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