I have wasted an embarrassing amount of money on other "high-end" brands that my kittens treated like toxic waste. Virbac is high-quality nutrition, they actually stay full. They aren't constantly scr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Virbac is great for my cat! 🐱 He loves his kibble food. There shipping, subscription service, everything is brilliant! I haven’t tried to contact them so I can’t comment on their communication/custom... Toon meer
Bedrijf heeft geantwoord
Virbac is my trusted source for toothpaste and water additive for my dog. Their products are effective and easy to use - my dog really likes the flavour of the toothpaste. Delivery is reliable and f... Toon meer
Bedrijf heeft geantwoord
After my cat suffers with bladder issues and had to have his bladder unblocked with a very costly bill for recovery, my vets recommended to get the Urology Cat Food U3 biscuit to encourage more water... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contactgegevens
Verenigd Koninkrijk
- webshop@virbac.co.uk
- uk.virbac.com
4,8
Uitstekend
663 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Virbac UK Webshop
Dear Phil,
Thank you so much for taking the time to share your five star review. We are delighted to hear that you have had such a positive experience with us and that our product is working so well for your dog.
Always great service
Easy to use website,great subscription service,inform you of upcoming delivery so you can change it if you need to,deliver quickly.fab service all round.
2 september 2026
Antwoord van Virbac UK Webshop
Hello,
Thank you so much for taking the time to share your feedback.
We are thrilled to hear that our subscription service is working well for you. Providing a seamless experience from ordering to delivery is always our top priority, so knowing we've delivered "fab service all round" truly makes our day.
We look forward to seeing you again soon!
Buster Daily Treat
Great product my family pet Buster loves and a reasonable price so will B sticking it Thanks Buster/Lionel
2 september 2026
Antwoord van Virbac UK Webshop
Dear Lionel,
Thank you very much for taking the time to leave such a wonderful review. We are delighted to hear that Buster is enjoying VETERINARY HPM and that our subscription service is working so well for you.
Please give Buster some extra love from the entire team here at Virbac. We look forward to preparing your next order!🐾
Food came fast but foreign object in food.
Food came fast. But I found some organic matter in the food — perhaps a rats tail or a dried slug. Sent message to Virbac on got a very negative reply.
As the food is highly recommended by my vet I will continue to purchase, customer treatment was not perfect.
28 augustus 2026
Antwoord van Virbac UK Webshop
Hello,
Thank you for sharing your feedback. We are so glad to hear that your vet recommends our food, but we are deeply sorry for your recent experience. Customer care is immensely important to us, and we apologise for any frustration caused.
As soon as you contacted us, your email was passed onto our technical advisors who reviewed your images. While the item was identified as a slug, our manufacturing records confirm this batch was produced in June 2026 under strict quality protocols.
Given the time elapsed since production and the fresh condition of the object, our findings indicate that it entered the packaging post dispatch, rather than during manufacturing. As a result, we are unable to take further action.
However, we truly appreciate your continued trust in our product and your honest feedback.
Antwoord van Virbac UK Webshop
Dear Sandra,
Thank you so much for taking the time to leave us a five star review.
We're thrilled to hear that you had a positive experience with us.
Once again excellent!
Once again excellent!! Thank you for delivering so quickly and your prices 😊
30 augustus 2026
Antwoord van Virbac UK Webshop
Dear Petra
Thank you for your great review. We’re thrilled to hear that your order arrived quickly and that you had a great experience with us.
Your prompt delivery service which…
Your prompt delivery service which means I never have to worry about running out of food.
10 augustus 2026
Antwoord van Virbac UK Webshop
Dear Margaret,
Thank you so much for taking the time to leave us a review. We are delighted to hear that you are enjoying our subscription service and that it is providing a seamless experience for you.
Antwoord van Virbac UK Webshop
Hello,
Thank you so much for the five star review.
We're delighted to hear that your cat loves VETERINARY HPM and that our flexible subscription is working so well for you.
Duplicated my order in error as had…
Duplicated my order in error as had forgotten I was subscribing and staff at Virbac quickly cancelled and refunded my second order. Great service.
7 augustus 2026
Antwoord van Virbac UK Webshop
Dear Gill,
Thank you so much for taking the time to share your feedback.
Accidents happen, so we’re glad our Customer Service Team could quickly step in to cancel and refund the duplicate order for you.
Easy to re start my subscription and…
Easy to re start my subscription and fast delivery
25 augustus 2026
Antwoord van Virbac UK Webshop
Dear Andrea,
Thank you so much for taking the time to leave us a five star review.
We're delighted to hear that restarting your subscription was seamless and that your delivery arrived quickly.
Speedy delivery- well packed parcel.
25 augustus 2026
Antwoord van Virbac UK Webshop
Dear Kathleen,
Thank you so much for the five star review.
We're delighted to hear that your order arrived quickly and in perfect condition. We look forward to seeing you again soon!
Easy to find on the website (it helps…
Easy to find on the website (it helps if you know what you want), simple ordering and delivered quickly.
24 augustus 2026
Antwoord van Virbac UK Webshop
Dear Dr Huw Evans,
Thank you so much for taking the time to leave us a five star review.
We're pleased to hear that you found the website easy to use and that your order arrived quickly.
Really easy website to navigate and…
Really easy website to navigate and purchase was simple. Delivery was exceptional very fast. Good detail about the products that are for sale and how it would help my dog. Great products available 😊
24 augustus 2026
Antwoord van Virbac UK Webshop
Dear Vanessa
Thank you so much for the lovely five star review. We’re thrilled to hear that our website was easy to navigate and that your order arrived so quickly. It’s great to know you found all the information you needed. Please give your dog a belly rub from all of us! 🐶
Digestive problems solved
The dogs love your food. Especially the foil packs of wet food. It has assisted in their digestion and we are back to normal.
23 augustus 2026
Antwoord van Virbac UK Webshop
Hello,
Thank you so much for the fantastic review! We’re thrilled to hear how much your dogs are loving their wet food, and most importantly, that their digestion is back to normal. Big belly rubs to your dogs from the whole team! 🐶
Great service
Great service. Good communication after the order was placed, the delivery was on time and products were as described. I will be using again.
23 augustus 2026
Antwoord van Virbac UK Webshop
Dear Scott,
Thank you so much for the five star review. We're delighted to hear that you had a great experience with us.
We look forward to seeing you again soon.
Simply put this is an Excellent quality…
Simply put this is an Excellent quality product with great palatability! having searched for years for a hypoallergenic cat food to suit my now 17 year old female cat diagnosed with IBD a decade ago, Virbac Hypoallergenic Hydrolised Novel Fish Protein Cat Food A2 is the first "hypoallergenic" food to have made a significant difference to her condition and wellbeing. She's been on Virbac Hypoallergenic since June so it's still early days but we're extremely hopeful for long term improvements in her health and general quality of life. I'm also very impressed with the speed of dispatch as after placing my order it arrived the next day well packaged and in great condition. Thank you Virbac for giving our old lady her health and quality of life back🙏.
2 september 2026
Review zonder uitnodiging
Antwoord van Virbac UK Webshop
Dear Ian,
Thank you so much for taking the time to share such a touching review! Dealing with IBD for a decade is no easy journey, so we’re so moved to hear that the Virbac Hypoallergy A2 diet is giving your 17 year old lady her quality of life back.
Thank you for trusting us with her care, we wish her all the best on her health journey!🐾
Excellent food my dog loves it and it…
Excellent food my dog loves it and it keeps his digestion good and loads of energy. Excellent website and customer service and staff. Very user friendly
21 augustus 2026
Antwoord van Virbac UK Webshop
Dear Susan,
Thank you so much for the fantastic five star review! We’re thrilled to hear that your dog loves VETERINARY HPM and that you’ve already noticed such a great difference. It’s also wonderful to know you had a smooth experience with our website and customer service team.
I found using Virbac web shop a very…
I found using Virbac web shop a very positive experience and my queries were always dealt with helpfully and promptly
3 augustus 2026
Antwoord van Virbac UK Webshop
Dear Debbie,
Thank you so much for your review.
We're thrilled to hear that our Customer Service team was able to assist you so quickly and that you had such a positive experience with us. We look forward to seeing you again soon!
Antwoord van Virbac UK Webshop
Dear Martin,
Thanks so much for the feedback! We're thrilled to hear your order arrived so quickly.
Easy to set up orders
22 augustus 2026
Antwoord van Virbac UK Webshop
Hello,
Thank you for taking the time to leave such a kind review! We work hard to keep our ordering process simple and seamless, so it’s wonderful to know it made your experience a great one. See you again next time!
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