ESTATE MANAGEMENT SOLUTIONS (EMS) Reviews 119

We have worked with EMS for several years now, and they have consistently exceeded our expectations. Managing property can be incredibly stressful, but their team handles everything with absolute professionalism, efficiency, and care.
​Communication is always prompt, maintenance issues are resolved quickly, and their attention to detail is unmatched. It is rare to find a business partner so reliable over the long haul. If you are looking for a property management company you can truly trust, look no further!

We've worked closely with EMS for over two years and have always found them to be professional, organised, and easy to work with. Communication is excellent, instructions are clear, and they genuinely care about maintaining high standards across the properties they manage. We look forward to continuing our working relationship and would highly recommend them.

We have used EMS and known them for 10+ years now. They are always reliable, professional and give a great level of service . We hope to continue the relationship for years to come

As a solicitor who deals with management companies on a regular basis I have never received such good, efficient, pleasant and prompt service as I did from EMS when acting on the sale of the property.

My parents passed away recently and my siblings and I needed some help, advice and guidance in respect of their apartment. Judy Warwick from Estate Management Solutions has been easy to communicate with and extremely helpful throughout the process for which we are most grateful. Nothing was too much trouble, thank you Judy and also a mention to Waseem in the accounts department who was also understanding and helpful.

Excellent communication with Jackie Evenwel
Always a pleasure to deal with
Keep up the good work 👍

When we joined EMS our previous management had sadly left us in a mess, it took a while to get thigs straight, we would like to thank Dan personally as our property manager for always ensuring issues are communicated well and sorted quickly, we couldn't of untangled all that we have without him, we recommend EMS highly.

Big fan of the EMS support team - thanks Tammy and Matthew in particular!

Over the past year I have been dealing with Daniel Hardy about any issues or requests regarding my apartment block.
He always responds quickly and efficiently to my emails, and nothing is too much trouble, always very pleasant when he replies.
I recently informed him about a large tree outside my window blocking a lot of light coming into my lounge and asked if it could be cut down. Within a matter of weeks this tree was taken out.
Thank you Daniel I think your really exceptional.

I have been working on the sale of a property managed by EMS, and throughout the entire process Rosie in the Conveyancing Department has been nothing short of exceptional.
The sale has been ongoing for quite some time, and Rosie has been impeccable in providing formal replies and documentation promptly, clearly and professionally when needed. What truly sets her apart is the time she has taken to understand the wider issues of this particular sale and really has helped me to resolve additional enquiries. Her support has made a huge difference.
Thank you, Rosie — you really are a star!

I’ve been consistently disappointed with the level of service provided by EMS for the past 5 years. Communication is slow and often requires multiple follow-ups before anyone responds. Issues that should be simple to resolve—such as maintenance requests or general building concerns—are frequently delayed or ignored. Basic upkeep around the property is noticeably lacking. Common areas are not maintained to an acceptable standard, and recurring problems stay unresolved for far too long.

Joey, thank you for your involvement the past few months. Your proactive approach, willingness to support in difficult situations demonstrates how well respected and greatly valued you are as our property manager at the Refinery.

Spoke with Siobhan, regrading an account query, she was lovely and quick to help.

would highly recommend

Thank you so much for returning the service charge documentation so promptly this week – really appreciated. A huge thank you to Siobhan, who was incredibly helpful (as always!) in answering all my queries today. Fantastic 5-star service!

Writing as a conveyancer who recently had the pleasure of dealing with Rosie James. What a wonderful asset to your team; helpful, friendly service in a quick and friendly manner & I would recommend Rosie wholeheartedly

Fantastic estate management all round! Comprehensive, concise and timely communication with professional rapid response to any queries. Very happy with the service I receive as a busy landlord.

As a property solicitor, I deal with management companies daily. They are usually slow and inefficient.
EMS are a real exception. They stand out as the most pleasant, helpful and efficient management company I have ever dealt with in the last 15 years.
It's a pleasure to deal with them.

Previous dealings with other management company have been very stressful but it was entirely a different experience with EMS. Rosie has been very attentive with response received within 24-48 hours which enable the sale transaction to sail through smoothly

Fast service every time when I have a query

Thanks and praise to the EMS Management Team who worked hard to mastermind and oversee work on a major cladding issue at Verdi Gris in Bristol - They managed to raise over £1.5 million from insurance and government funds to get the job done and make residents safe - when tales of terrible service problems and rising charges elsewhere are in the air it's so good to see a team get it right