ESTATE MANAGEMENT SOLUTIONS (EMS) Reviews 119

Great service. Friendly staff who cannot do enough to help.

Would definitely recommend!

A great company with fantastic & dedicated staff. Any issues always sorted out promptly and efficiently. Property always well maintained and kept clean & tidy. Good communication to residents too. Would highly recommend.
⭐️⭐️⭐️⭐️⭐️

The best thing I can say about EMS is their continued effort, dedication and consistency in being so utterly appalling. This level of consistent performance cannot come easily, or by accident.

In all seriousness they are probably the worst company I have dealt with in any sector.

They certainly show no regard in how they spend their customers money, case in point being employing sub contract groundskeepers year round ,.. to blow leaves even in the spring and summer when they are, as anyone know, attached to the trees! And instead walking around blowing dust and dirt about the car park aimlessly.

One small example of their ‘management’ ability

Avoid!

For anyone considering a property ‘managed’ by this shambles, I say beware. Anytime you are unfortunate enough to need them to take action, act in a logical, sensible or empathetic way … forget it. Simply put, they do not care about residents.
Clearly they are totally landlord biased, so if you’re looking for a blocker between you and your residents and do not care, then these are your guys!
I really love living in my apartment, it’s a great building utterly mis-managed and with no care to how they spend our money. Similarity you will also find them rude, obstructive and unhelpful, gaslighting is their MO. They simply do not care. So take care, and think hard before wedding yourselves to such a shambolic operation.

This company is incompetent in the extreme. It takes hard earned funds from tied into contract residents and mismanages massively
None of the jobs or services have been carried out to a satisfactory completion and some not completed at all.
A 40% increase in fees has added insult to injury.
The default stance of all employee is to deny all knowledge or culpability until residents prove otherwise and then to sidestep further discussions.
They would all make excellent politicians.
Excelling in taking the first quote offered from contractors and refusing to shop around for best price and service is a speciality, along with making residents feel decidedly uncomfortable and unsafe in our own homes.
Nowhere else would I have no say at all in service providers or costings and be tired into a contract which forced me to continue to pay for little, no,or appallingly incompetent service.( and at such an extortionate cost
No conscience, no moral compass

An absolute joke of a management company. They have routinely failed to fix problems that have been ongoing for 3 years and have the audacity to raise service charges by more than 40%, over the same period. An awful company who don't care about residents. EMS are only concerned with the landlord and meeting their needs, whilst residents (who pay for their services) are left feeling angry and ignored. I would give them less than 1 star if I could.

I work for EMS as a contractor, all queries are dealt with professionally and quickly, all invoices are paid on time. Most of my communication is with Judy who is always helpful. One of the best companies I do work for.

Had a question about payment of fees and got a very quick and clear response - many thanks

Very efficient and helpful management service (Source : allAgents)

I move a few months ago and I don\'t have any complaints. Any phone call or email has been respond in a short time. The building is well maintain and everything is well organized and secure with lock codes. I receive emails for any works made in the building in case of disturbance and information about its maintenance.
My only little note is that I wanted to have a house cat and I had to pay for the pet consent, I understand that animals may affect to the maintenance of the building, but I found it a little bit excessive for a house cat. Still quick and easy to do.

Quick, polite and efficient response to my query

The recent issue with dog fouling was sorted out promptly and professionally and my tenants are happy with the outcome - thank you Judy and the team for your work in sorting this out which is really appreciated

Jordanne was very helpful and prompt at dealing with our queries. Thank you

Contacted EMS to report an issue with the entrance door and the agent Matthew Will got the issue fixed the very next morning! It was fixed by the time I woke up. His help is extremely appreciated. No more hearing loud slams from the entrance door. I can finally relax at home now.

Worked for Estate mangement solution’s as a electrical sub contractor.

All great staff there that’s are always on the phone ready to help out with any queries needed.

Good at finding solutions to get the job done.

Would recommend them to anyone that needs these services.

Great Property Management Company to work with as a contractor, invoices are always paid promptly, issues are always resolved amicably I have been working with EMS for 14 years.

Very informative and helpful with my query, spoke with Jordanne who was super friendly and professional with such prompt communication.

I was kept up to date with progress on my query and I was dealt with efficiently and professionally at all points.

I had some queries and questions & Jordanne dealt with them straight as was and reassured me of the process. I would highly recommend just on the basis of her customer service! She’s extremely knowledgeable which made everything seem straight forward and hassle free. Highly recommend.

I have been dealing with Jordanne regarding an ongoing query and she has been very helpful and kept me up to date even when she had no further information. Jordanne always touched base with me to let me know she was chasing things up.

Excellent company!
Professional staff

Dealt with enquiries efficiently and effectively

Would highly recommend