Ultra Sabers Reviews 

Absolutely awful company. My son ordered a saber from them with Christmas money. They said it was going to be a delay, they didn't have the saber he wanted. They said it would be shipped in three to four weeks. It's been ten weeks now, with no word from them again. My son wanted his money back so he could put it toward a new cell phone. They said they'd cancel the order for a 20% fee. FOR WHAT!? YOU DON'T HAVE THE SABER. I get that they're made to order, so canceling a product being made would cost them money. THERE IS NO PRODUCT, That's why we want our money back. Do yourself a favor, this company has bad reviews EVERYWHERE but their own site. DO NOT BUY FROM THEM.

The actual saber was pretty good; okay brightness, good durability and feel. But it took 4 months to arrive. It was right at the start of the pandemic to be fair, but the website never said anything about delays in the pandemic. Plus, after 3 months of waiting i contacted customer service and they didn't respond. I've also heard AWFUL things about the state of working conditions and pay for the employees, so i suggest staying far away from Ultrasabers and i will not be buying from them again unless they clean up they're act.

I do not understand the bad reviews. I first bought an ultrasaber 4 yrs ago for my daughter who was 10 at the time. She put it through hell. Lol.
It held and is still going strong. I recently ordered a light staff from them, which by the way is actually 2 sabers connected. Use either way. I was contacted by customer service, john I believe, letting me know that due to the pandemic and winter storm in texas it would be longer then first stated to ship. He offered me an upgrade that was in stock and would be shipped asap if I wanted. I agreed. Received it today Feb 27. Only 5 days after our conversation. Just awesome. Love this company and HIGHLY recommend.
Thank you
Kurt

I ordered some sabers back in December. Not everything came in my package. Called customer service and left a message. No response. I emailed their customer service and shipping teams multiple times about my missing items over the course of multiple months. No response. It isnt as if their customer service is bad. It is NONEXISTANT. I’m pretty upset because I love their products, but not getting the profucts you pay for and getting zero responses from the Ultrasabers team pushed me to write this. Hopefully someone from their team sees this, takes it seriously, and I get a response. Has anyone else had this problem?

I ordered a $243 light saber on December 4, 2020 and it STILL hasnt come, no matter how many times you email them they don’t reply or when they do they say something like “we are trying are best”. Dont even start with calling them, i called at least 10 times throughout 5 days and you get sent to voicemail everytime. Dont buy from here there are many better options.

Worst company ever!!!! Just wanted to exchange for a smaller size and they refused. Said I needed to spend more money on a smaller blade after already spending over $200!!! What kind of company does that?!? DO NOT BUY FROM THEM!!!!!

DO NOT BUY FROM ULTRASABRES! Placed an order for $280. No communication for weeks. Finally learned that order would take two months to receive. Not acceptable so requested a refund. No flexibility on 20% restocking fee. A restocking fee for something that had not been built yet. Ultrasabres made $56 for doing nothing. Total scam.

Pretty sure some of the negative reviews are fake, ultrasabers kept me informed about lateness due to covid 19 and probably stupid brexit, the saber itself is brilliant, great weight, bright colours as I got the colour discs, I can't put it down.

i ordered 9 sabers and they took like 4 weeks to deliver but one of the sabers activation switch was not in place like at all.

My experience was terrible. For one, the sabers are very over priced. Secondly, if you cancel or return a saber, they take a 20% fee and you only get store credit back. The quality of the saber was alright, but its a thing where your probably gonna pick it up and then never use it again. PLEASE DONT MAKE THE SAME MISTAKE I DID. I am only 12 and I cant believe I made this big of a purchase for something that isn’t the best quality and you cant really get your money back. The lesson that I was taught is that you should always check reviews first and you should be more responsible with your money.

None of my enquiries were answered in the way I would have liked and the order is all wrong.
On top of this, these guys seem to be happy to deliver as late as possible or at the last minute.

(NEVER BUY AGAIN)

This company is complete BS I purchased a saber and first it was a month late in arriving. When it arrived it was broken i contacted customer service and they took a month to decide to have it sent in then they said I had to pay Shipping cost. When I asked to return they said 20% and only store credit. I would never recommend this company if I could I would give 0 stars.

I ordered 3 sabers, 2 initiates and a dark sentinel V5 2 weeks ago. After ordering I read the reviews and to be honest was slightly worried about the company I had placed an order with... I didn’t need to be, as the Sabers I ordered (which had 3-4 weeks build time advertised) were dispatched in 6 days and it took 6 days for FedEx to deliver. 3 lovely sabers turned up today, excellently wrapped and all in perfect working order. I cannot wait to share the initiates with the younglings so we can duel.

Guys, I'm still waiting for my lightsaber now going on almost 3 months. Guys how about we all do this. How about we bombard the local news station and news print stations and ask them to look into UltraSabers shady company practices? How about we share all of our emails with the news stations and call them out on it? I guarantee you Ultrasabers will do a quick turnaround on our order sabers.

Terrible company ordered their product for my son. It never came. They won't answer the phone . Their voice message asks you to email them. I have emailed no response . Very poor service. I do not recommend doing anything with this company.

Me and my mom ordered a saber and when I got I had such a good time for a few days and then the Audio started saying and I quote “ I am a Idiot “ I was so mad the thing is now I can’t even ignight the saber . Horrible audio!!!!

Never responded to any of my calls or e-mails. Lightsabers were two months late. Awful experience. find somewhere else.

Ordered last week, and made sure that all of the components were not on back order. I know it hasn’t been long, but I have contacted customer service multiple times with no response. I’ve heard they block people that call too much, so I can’t spam them to get an answer either. This is ridiculous. I am saddened that I cannot get something I’ve been wanting since childhood, because they failed to even address my issue. Filled a claim with my bank to get my money back ASAP. Believe all the bad reviews. Not worth a gamble at all.

I ordered a custom lightsaber for my daughter for Christmas that she built. It was $275 on it. It came the day after Christmas which didn’t bother me. She was very excited but it was missing the piece that allowed it to attach to her belt. I have called at least 20 times and emailed at least 7 times. I recieved one email back from Nicole that said she would look into it. That was a month ago and many emails later with no response. The worst customer service I’ve ever experienced in my 52 years on earth!!!! Do not buy from them it will be disappointing.

I had a great experience with ultrasaber! I was very nervous buying from them because of the horror stories I had heard, I order my custom light saber on Sunday January 17,2021 and it arrived Friday January 22,2021. I am very happy with my light saber and it’s extremely fast arrival!!