Ultra Sabers Reviews 

I ordered an Ultrasaber in November. About a week ago, they told me my pommel wasn't in stock, and I could switch my pommel for free (and get it shipped right away), or I could keep my original pommel (and get it shipped later). I changed the pommel, so I got my Ultrasaber today. I was very disappointed when I got empty hilt. That was not what I ordered. I hope you don't make the mistake I made, and buy an Ultrasaber.

Try Saberforge. They may be more expensive, but it's worth it.

Lightsaber stopped working within 6 months. Still had warranty for 6 more months. Emailed customer service regarding it. No response back. Crap product and customer service.

great site. I ordered a dark initiate v2 from ultrasabers, and I received the product 2 weeks later. The saber looks amazing and realistic and it holdss up amazing for dueing. I later bought a apprentice v4 which came in about 3-4 weeks and it is amazing quality also. My friends bought two more sabers, a phantom v2 and a initiate v2. The phantom was shipped promptly and will be here in 3 days. The initiate was out of stock just after I ordered and in about 3 weeks they told me that it was indeed out of stock, kind of poor inventory manegment but then they offered my a aeon v2, which costs 10 dollars more to be shipped in 2-3 days and it will be arriving shortly.

Terrible service, and I think they forgot my 800 dollar order. I ordered 2 sabers totalling around 800$ dollars late in November. Beyond my payment confirmation I received no information for over 6 weeks. When I finally did here from them, (after prodding Brent with emails,) they tell me the sabers I ordered over 6 weeks ago are out of stock and wont be back for another 10 to weeks. All of the "subsitution" choices I was offered are significantly less expensive than my order, and why was I not informed they were out of stock for 6 weeks? Very difficult to deal with.

Horrible Customer service. They sold us a broken saber. Told us we have to pay to ship back and wait for repair. It was broken out of box. Do not buy from here.

I recently ordered from Ultrasabers. It was my first order with them and I purchased 2 Dark Apprentice V 4 Lightsabers with a coupler to become a double bladed lightsaber. The amount I spent qualified me for a deal they had going to get a "Free Initiate" lightsaber as well. So technically I got 3 for $362, which averages out to $120 a piece. I find this reasonable, I also got strongest blades possible to spar with or hopefully stand up to wear and tear. I didn't upgrade to sound installed versions since it was my 1st purchase. So far they have given me no trouble, I've gotten hours of use out of them, and swung them around in a pretty rough/fast paced manner. Even dropped them a few times without ill effect. So I don't understand the level of hate people seem to show for the company overall. I received an e-mail from them saying my hilt would be delayed, but it wound up shipping out earlier than they warned me it might. Total I waited only 5 weeks from placing my order to it arriving at my door, so that's pretty close to the 3-4 weeks originally stated AND they did tell me about the delay. I even reached them on the phone once. I do understand the disappointment with their customer service, but I think the sheer volume of e-mails and calls they receive create part of this problem. I'm very pleased with my purchase thus far and plan to order again in the future for sure. The majority of these negative reviews are from dissatisfied customers during COVID. It's common sense people, this pandemic has disrupted supply chains and businesses globally. But I guess it always feels good to take out your anger on someone? Like they went to you, forced you to order, and "stole" your money! Typical modern thinking of "I didn't get what I wanted fast enough so I'll trash you online and try to sue you!" Tragic that adults behave in such a way, acting so petty and lacking reasonable amounts of patience. I'd bet they have many more satisfied customers (like me) than rabid hatemongers or they wouldn't stay in business. Expressing concerns reasonably is far different that venting angrily people...

These people are criminals! I placed an order an December 12th, received no shipping notification after one week, I emailed them only to find out my item won’t be shipped for another 4 weeks. No mention of this via their website and when asked to cancel as this was my son’s Christmas gift, they told me they will withhold 20% for restocking fee. Twenty percent restocking fee for an item that is not available for another 4 weeks. These people are thieves. Do not use their service. I will report them to every consumer reporting agency until I get my entire refund back. Criminals.

Light Saber bought and paid on 17 February 2020, yet to receive it. Waybill filled out incorrectly. leading to Fedex to "abandon" the parcel.

Numerous mails to them unanswered.
Upshot my 12yo son out of pocket for light saber and courier cost.

Don't buy from here. Customer service is terrible. Missing order since Jan 2020. Now Dec 2020 and had 2 replies out of about 40 emails chasing it. To date, nothing has been done. Absolutely shocking.

So I decided to order from them and placed my order. Then about a couple hours later canceled my order and they charged me the %20 restocking fee which is in their terms and conditions apparently. Thats okay, it is what it is, BUT they charged that %20 including the $16 shipping, they hadn't even processed the order yet and they basically took $20 from me for nothing. Needless to say will not be shopping with them again.

Quick email response and very satisfied with response. I am new to ultrasabers but have had nothing but the best experience with this company. I will definatly be back for more GREAT sabers!!!

Ive ordered before, i purchased 2 sabers a year ago during all the starwars hype and they arrived in 3 months which I thought was understandable during the time. I recently bought another 2 on July 16th, its currently the 10th of December at the time im writing this, and they have not arrived yet. Many emails sent and none were responded to. I figured at least one email response saying something about the pandemic is slowing things down and making them is hard currently but no nothing. Ill still be waiting for my order but when it arrives, even if its great quality, I will NEVER recommend shopping here to anyone.

Back in May, I ordered the Fulcrum model with a blue saber color and electronics. I paid well over $200 for it, and the Facebook page told me the quickest it would get to me is four weeks from that day.
Over several months and countless unanswered emails, Ultrasabers proved to me that their customer service was almost non-existent.
After I threatened to issue a refund with my bank, they finally answered. Instead of an apology or an update, they told me not only did they run out of that model months prior to my order, but offered for me to A. Wait 4 months for the model to come back in stock or B. choose another model in the same price range (all models they offered to substitute were garbage and not worth the money).
I decided to go with the Dark Menace with a red blade. It came in the mail sometime in October. Once it arrived, it took me 20 minutes until the top tip of the saber flew off and broke (not even dueling). The batteries lasted not even a day, and now it's just falling apart.
Awful product, awful price, awful waiting time, awful customer service, just an overall awful place to buy a saber from.
Please save your money or buy from another company.

I ordered a saber on November 30th and it arrived on December 5th. I had some correspondence with customer service because they wanted to let me know that if I got a different version of the same hilt that I could get it much faster, which turned out to be true. Here's where it gets bad, it arrived and I turned it on and messed around with it for a few minutes and it was fine but the blade arrived slightly curved, which I wasn't too worried about. The next day I met up with a friend who had also recently bought a saber from them. We did some very light sparring and BOTH of our sabers broke, mine kept turning off by itself (I tested to make sure I wasn't just accidentally hitting the button, I wasn't), and after he dropped it onto a patch of grass by accident and the wire that connected his battery to his light snapped. Both of us have contacted customer service to activate our warranties but they have not responded. Do not buy from ultrasabers. Their products are glorified flashlights and their owner sucks, he pays the workers 8 dollars an hour and they have to clock out to use the bathroom while he wrecks $400,000 Ferraris and doesn't even sweat it (real incident, his name is Emory Harris if you want to look it up). To be honest, if I were working there under those conditions I wouldn't do a good job either. If you work at ultrasabers and you're reading this, I'm so sorry and I hope that you can find the courage to quit and find a new job at a company with a decent owner where you get paid a living wage.

First I want to say I am not a kid, I am a 57 year old man with high mechanical skills. I purchased D-SOUND-STUNT-GraflexCE a year ago now. First issue it took longer than stated to receive my saber. Then I had defective batteries. I have contacted both the company and the BBB. As stated it came with defective batteries. They die every couple of days they are an odd size, and I had to order new ones from a specialty battery company. They were very expensive. No one ever picks up a phone at Ultra Sabers, I have left dozens of voice mails, many e- mails, all explaining the issue, and asking for a replacement set of batteries. We are talking about a $500 sabre it is the least they could do! I received one email from an Aria Skye giving me a bunch of obvious information on battery care, I wrote her back several times explaining I had complied with all those obvious care tips, and I wanted a new set of batteries. That is the one and only communication I received from them. They are very fast to take your $500, provide zero customer service. I would not recommend doing business with a company that makes promises and does not stand behind them. What good is a "1 year limited warranty" If the company can't be contacted! They should be investigated and the owner should go to prison!

I ordered two sabers, and got one initiate free with the promotion they had going on. It was delayed from 3-4 weeks to 5 due to COVID, so I would say they were missing that information on their website. Probably good to email asking about stock before ordering. The lightsabers were amazing when they arrived though, and great for the price. I just added a few O-rings so the battery packs would be more stable. Awesome sabers, nice light. Don't know what's up with all the ultrasabers hate.

Got my sabers really quick, it sure why all these reviews are so bad. I’ve had zero issue, they responded with possible delays and then they still got my order on time. Would def buy again

@Ultrasabers 2020-11-20:
I ordered 3x sabres from this circus on June-17th 2020!
NO SABERS.
Brent you and your mates are bluddy lousy businessmen.
I have heard nothing but useless excuse upon excuse upon excuse upon ........................!!!!!
If you are THAT far behind in fabrication, then why the hell are you sending out all this flash advertising with special codes to buy more crap the buyer will never see??
The bum-excuse that their stock is low, is pathetic and worse than the lame excuse they are the best.
We all know their "fabricators" (Star Wars term for Chinese slave labourer-counterparts..) have been working their nuts off, hence their bounce-back economy- What's your excuse?!?!. You lot should have stayed in the fab-shop for BLM and gotten better with Covid-19, so "yaw'll" can go to work to make luxury toys we don't need (can't get?) so you can satisfy the clientele (people who put food on your table), the feedback you expect you want.
Man!, I had patience, but to get knocked back 5 months!!! I'd be dead and digested on the planet of Uranus if I had to rely on your sabres!
I now consider you mobsters a spec of dust in a system far from professional. You have more ambition than sense man! and that will means nothing without D-EL-I-V-E-R-Y.
Good-luck to bad-business- PFFT! ??
A very dead star-walker!

I bought a saber (Archon V3.1) from ultra sabers and my first experience was fantastic. I got my saber in under a week and I don’t even live close to where they make the sabers. Ultra sabers made my saber in one day and fed ex delivered it after a couple days. I am very happy with my purchase, it came with everything that it should of came with. I really hope that this review made your decision, I’ve seen very negative reviews which I didn’t experience at all. Thank you for your time.

I ordered a saber. They at least gave me one. It is completely wrong and cost a small fortune. I emailed them and they never responded. DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!