Ranjan the agent who served me today was most helpful. His suggestion as to the best action to take since I wouldn't make it for my scheduled train was most helpful. He was v thorough and made sur... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I wasn't sure if this site was legit till the end of the transaction. Great customs service team
I had approached Umrahme for enquires about different Umrah packages. The support agent was very cordial and helpful. He suggested a lot of options that would be suitable for me, very patiently and c... Toon meer
Bedrijf heeft geantwoord
Fantastic, easy to understand the agent. Great service and easy step by step booking.
Bedrijfsgegevens
Geschreven door het bedrijf
Umrahme is a digital platform belonging to the Traveazy Group, which specializes in providing personalized Umrah pilgrimage packages. Established in 2017 and headquartered in Dubai, our mission is to make your Umrah journey accessible, affordable, and transformative for pilgrims across the globe. We also offer an extended service to those who want to go beyond Umrah and explore the country. It's not just about booking a trip - it's about promising an unforgettable experience. Our core belief - "Let Us Take You There!" - is not just an offer, but a commitment to make every moment of your journey unforgettable.
Contactgegevens
Unit No 1503, Swiss Tower, Cluster Y, JLT, 938533, Dubai, Verenigde Arabische Emiraten
- +971 42457300
- care@umrahme.com
- umrahme.com
4,7
Uitstekend
298 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It’s good
It’s good i am to much tension regarding for esim but umrah package help me and guide a bout buy the esim process
14 januari 2026
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Imtiyaz,
Thank you for your review! We are glad we could help ease your concerns about the eSIM and guide you through the purchase process. It is great to know our team was able to support you when you needed it. We wish you a smooth and blessed journey and are always here if you need further assistance.
Regards,
Umrahme Support Team
We want go to umrah
We went umrah every year
Only trouble with visit visa
11 januari 2026
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Ali Hussin,
Thank you for sharing your experience. We are glad to hear you perform Umrah every year. We understand that visit visa issues can be challenging, and we truly appreciate your feedback. Our team is continuously working to improve guidance and support around visa processes. Please feel free to reach out to us anytime. We will be happy to assist.
Regards,
Umrahme Support Team
شكرًا عمرة مي
التعامل سلس وسريع، خدمة العملاء راقية وسريعة،البرنامج فيه كل شيء، ولا تحتاج لأي شيء أخر
11 januari 2026
Review zonder uitnodiging
Antwoord van Umrahme
عميلنا العزيز أ/ باسم حجاج
تحية طيبة من عمره مي
شكرا لتعليقاتك الرائعة. يسعدنا أن نسمع أنك وجدت العملية سلسة وسريعة، وأن خدمة العملاء لدينا كانت احترافية وسريعة. إنه لأمر رائع أن نعرف أن البرنامج يلبي جميع احتياجاتك. نحن نقدر حقًا دعمك ونتطلع إلى مساعدتك مرة أخرى.
شكرًا لك على الوقت الذي أمضيته في مشاركة رأيك. يسعدنا أن نكون عند حسن ظنكم و ان نعرف ارائكم حول خدماتنا.
أطيب التمنيات
فريق دعم عمره مي
MR Ranjan was excellent in offering…
MR Ranjan was excellent in offering his service. I am yet to travel but I am sure it would be a pleasurable experience
9 januari 2026
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Asim Laharwal,
Thank you for your kind words! We are delighted to hear that Mr. Ranjan provided excellent service. We are confident your journey will be a smooth and pleasurable experience, and we will be here to assist you every step of the way. Wishing you a wonderful trip ahead!
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Mr. Mohamed Ilyas,
Thank you so much for your kind words. We are delighted to hear that you had a great experience and found our service amazing. Your support truly means a lot to us, and we look forward to assisting you again soon.
Regards,
Umrahme Support Team
Antwoord van Umrahme
عميلنا العزيز
تحيه طيبه من عمره مي
شكرًا لك على الوقت الذي أمضيته في مشاركة رأيك. يسعدنا أن نكون عند حسن ظنكم و ان نعرف ارائكم حول خدماتنا دائما.
أطيب التمنيات
فريق دعم عمره مي
Your response was fantastic.
Your response was fantastic.
You gave me confidence
4 januari 2026
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Adamu,
Thank you so much for your kind words. We are really happy to hear that our response gave you confidence. Your trust means a lot to us, and we are always here if you need any further assistance.
Regards,
Umrahme Support Team
Very bad experience with Umrahme company
I would not recommend this company as I had to suffer a lot after booking the train service with them. They dont have the control to to even change the Harmain train timing on the same day as I requested to do so. It affected my entire trip to Umrah. They just make you go back andforth and do noting to fix the issue for people who come from distant places to perform Umrah/Hajj. They don't care about the struggle and the stress one goes through when things get wrong overseas. I highly recommend to go for Harmain app for any bookings rather than this company. They just get commission and that's all they want.
23 december 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Bilal Ahmed,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the stress you experienced during your journey, and we understand how important smooth travel arrangements are especially when performing Umrah.
We would like to clarify that the cancellation and change policy is clearly mentioned before booking and detailed in our Terms & Conditions, which customers are requested to review prior to confirmation. At the time of your booking, train timings and seat changes were fully controlled by the Haramain Train system, and unfortunately, same-day changes on sold-out or restricted trains are not permitted by the operator, regardless of the booking platform used.
That said, we genuinely appreciate your feedback. We are happy to inform you that we have recently launched a new cancellation policy, which now enables customers to cancel bookings in line with the applicable policy, offering greater flexibility and transparency going forward.
Your feedback helps us improve, and we remain committed to enhancing our services and customer experience. Thank you again for sharing your thoughts.
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Mr. Nadeem Akhter,
Thank you for your review. We are delighted you had a beautiful experience with us. We hope to assist you again soon!
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Mr. Iqbal Shaikh,
Thank you for your feedback. We are pleased you had a great experience and appreciate your support. We look forward to serving you again
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Mr. Syed Hussainy,
Thank you for your review! We are glad you had a good experience with us. Your feedback helps us keep improving every day.
Regards,
Umrahme Support Team
I booked 4 tickets for my family of 2…
I booked 4 Haramain express train tickets for my family of 2 adults and 2 children. At no point did the platform warn me that I may receive scattered seats, which is unheard of when booking for a family with 2 children. My children were allocated in different cabins to me, and UmrahMe refused to help me. I emailed them 7 times, and each time their response was that the ‘tickets are non-refundable’.
Their website states that Haramain railway allocates the seats, however the Haramain website itself states that children must travel with an accompanying adult. And again, UmrahMe do not state at any time that the seats allocated may be scattered.
Do NOT use this platform to book your tickets. You are way better off booking directly through the official Haramain website so you can see what seats you are booking before payment.
9 december 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Miss Sidrah Samnakay,
We are sorry to hear about your experience, and we completely understand how stressful it would be to have your family seated in different cabins, especially when traveling with children.
We tried reaching you to assist further, however we have been unable to connect with you on the contact details available.
Regarding seat allocation, currently the Haramain Railway system (HHR) provides seats after booking is confirmed, and seat assignment is subject to availability, particularly on sold-out trains. That said, we hear your feedback clearly, and we are actively working to introduce a seat selection feature as soon as it becomes available from HHR, so customers can choose seats during booking rather than receiving assigned seats afterward.
We genuinely regret the inconvenience caused and appreciate you bringing this to our attention. Please let us know when we can reach you or please contact us so we can try to help further.
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Mr. Ahmad Abdullah,
Thank you for your kind feedback. We are happy to hear the process was easy and our team could assist you. Looking forward to serving you again!
Regards,
Umrahme Support Team
L équipe est reactive pour toutes les…
L équipe est reactive pour toutes les demandes .
Cordialement
28 december 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Monsieur Karim,
Merci pour votre aimable avis ! Nous sommes ravis d’apprendre que notre équipe a été réactive à toutes vos demandes. Nous apprécions sincèrement votre soutien et nous nous réjouissons de pouvoir vous assister à nouveau très prochainement.
Cordialement,
L’équipe Support Umrahme
He explained everything that I was…
He explained everything that I was confused about I’m now relaxed and I can do the booking near time really quick and fast approach
28 december 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Miss Saima Rezwan,
Thank you for sharing your experience! We are really glad to hear our team was able to explain everything clearly and help you feel relaxed and confident about the booking process.
It is great to know you found the approach quick and efficient, exactly what we aim for. Whenever you are ready to book, we will be here to help make it smooth and fast.
Regards,
Umrahme Support Team
Booking transfer
They help me to book transfer to medinah from jedda Airport cause train wasnt possibile After my arrival to destination
25 december 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Abdelghani Wajid,
We are glad we could help arrange your transfer to Madinah from Jeddah Airport when the train wasn’t possible. Our team is always here to support you, even after you arrive, to make your journey smooth and stress-free.
We appreciate your trust, and we look forward to assisting you again soon!
Regards,
Umrahme Support Team
Good thoughts and trust on
My first experience and it was fantastic
25 december 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Abdulcareem Mohamed,
We are really happy to hear your first experience was fantastic and that you felt trust and good vibes with us.
We look forward to serving you again soon!
Regards,
Umrahme Support Team
Helpful staff
Good communication skills.
Fast responses.
Very helpful.
24 december 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Miss. Asma,
Thank you so much for your kind feedback! We are really happy to hear you found our communication clear, our responses fast, and our support helpful.
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again soon.
Regards,
Umrahme Support Team
Excellent customer care
There was error with bank transaction but the customer care team solved it very quickly
20 december 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam, بابكر الفحل أبو عبدالرحمن
We apologise for the inconvenience caused by the bank transaction error, and we are pleased to know our support team resolved it promptly. Thank you for giving us the chance to fix it and for taking the time to leave a review.
Regards,
Umrahme Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.