Ranjan the agent who served me today was most helpful. His suggestion as to the best action to take since I wouldn't make it for my scheduled train was most helpful. He was v thorough and made sur... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I wasn't sure if this site was legit till the end of the transaction. Great customs service team
I had approached Umrahme for enquires about different Umrah packages. The support agent was very cordial and helpful. He suggested a lot of options that would be suitable for me, very patiently and c... Toon meer
Bedrijf heeft geantwoord
Fantastic, easy to understand the agent. Great service and easy step by step booking.
Bedrijfsgegevens
Geschreven door het bedrijf
Umrahme is a digital platform belonging to the Traveazy Group, which specializes in providing personalized Umrah pilgrimage packages. Established in 2017 and headquartered in Dubai, our mission is to make your Umrah journey accessible, affordable, and transformative for pilgrims across the globe. We also offer an extended service to those who want to go beyond Umrah and explore the country. It's not just about booking a trip - it's about promising an unforgettable experience. Our core belief - "Let Us Take You There!" - is not just an offer, but a commitment to make every moment of your journey unforgettable.
Contactgegevens
Unit No 1503, Swiss Tower, Cluster Y, JLT, 938533, Dubai, Verenigde Arabische Emiraten
- +971 42457300
- care@umrahme.com
- umrahme.com
4,7
Uitstekend
298 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Umrahme
Salam Salmi Slim,
Thank you for your kind words. We’re delighted that your experience with Umrahme was positive
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Mr. Irshad Raza,
Thank you for sharing your feedback! We’re glad you had a good experience with us.
Regards,
Umrahme Support Team
Good service
Good service, helpful customer service. Good hotel rates. Recommend😁
12 september 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam,
We truly appreciate your feedback! Glad our team could assist you and that you were happy with the hotel rates. Thank you for recommending us.
Regards,
Umrahme Support Team
Talking to costumer care
It was a great experience and the staff is so good
12 september 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam AL MADINAH ACADEMY OF QURAN,
Thank you for your kind words! We’re delighted to hear that our customer care team provided you with a great experience."
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Mr. Selim,
We truly appreciate your review. Glad we could make your experience smooth and enjoyable!
Regards,
Umrahme Support Team
The most horrible tech system and customer service team
I rarely write negative reviews, but my experience with Umrah Me was so frustrating and costly that I feel obligated to warn others.
I booked my Haramain train ticket through Umrah Me, trusting that a platform catering to Umrah pilgrims would at least ensure reliability and support. Instead, what I faced was nothing short of a nightmare. Due to a technical glitch in their system, my ticket failed to process correctly, and I ultimately missed my scheduled train. Imagine being a pilgrim, already exhausted, trying to coordinate travel with family, and suddenly being stranded at the station because of a mistake you did not make.
What made matters worse was not the glitch itself—technical issues can happen anywhere—but the complete lack of accountability from Umrah Me team afterward shifting blame on me Instead of offering genuine assistance, their team chose to distance themselves from the problem. They refused to help me book another train or provide any meaningful solution. I was left scrambling to find alternatives on my own while losing valuable time and peace of mind during my sacred journey.
For a platform built around serving people undertaking Umrah—a journey meant to be spiritually uplifting—their treatment of pilgrims is absolutely unacceptable. A reliable service provider should not only ensure a seamless booking system but also step up to resolve issues immediately when their own platform fails. Umrah Me did neither.
I strongly advise anyone planning to book Haramain train tickets (or any travel-related service) to avoid Umrah Me altogether. Use official platforms or trusted providers where you know that if something goes wrong, at least you won’t be abandoned without support.
9 september 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Emran Rasheed,
Thank you for sharing your feedback. We sincerely regret the inconvenience you faced.
As discussed, you had contacted us at 2:30 PM regarding your missed train, reporting that the mobile app was buffering and you were unable to access your ticket. We also noted that you did not have a physical or downloaded copy of the ticket with you at the time of travel. You mentioned arriving at the station at 1:30 PM, while your train was scheduled to depart at 2:00 PM.
Our technical team has thoroughly reviewed the matter and confirmed that there were no application issues during that period. As communicated, tickets must always be downloaded and carried in advance, which is clearly stated in the booking confirmation email.
We understand your disappointment and truly empathize with the stress caused during your journey. While our systems were functioning normally, we will continue working on ways to make our process clearer and more user-friendly to avoid such situations in the future.
We value your feedback and hope to serve you better next time.
Regards,
Umrahme Support Team
eSIM installation guide
Overall it was a good ezperience. Except there was no proper guide on eSIM installation.
9 september 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Ruhail Mushtag,
Thank you for your feedback. We’re glad you had a good experience overall. Just to clarify, the eSIM installation guide is automatically sent to your registered email once your booking is confirmed. We’ll review how we can make this process even clearer moving forward.
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Mr. Tahir,
Thank you so much for your kind words! We’re delighted to know you had an excellent experience with our services.
Regards,
Umrahme Support Team
I haven't used your services yet
I haven't used your services yet, but I hope you provide fast and cheap services.
3 september 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Ali Zamanian,
We appreciate your message! We strive to provide fast, reliable, and cost-effective services, and we hope to exceed your expectations when you use us.
Regards,
Umrahme Support Team
Everything is perfect , response is very fast, professional team to reply to all customer
Everything is perfect
27 augustus 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Mostafa Helal,
Your review means a lot to us! We’re glad our team could provide fast and professional service. We’re always here to make your journey smooth and worry-free.
Regards,
Umrahme Support Team
Fast service full information
Fast service full information
25 augustus 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Imran Mir,
Thank you for your kind words! We’re glad to know our quick service and clear information made your experience smooth.
Regards,
Umrahme Support Team
Great Experience
I recently booked my trip through Umrahme for a family of four, two night's in Makkah and two nights in Madina. and I must say it was one of the most well-organized and seamless experiences I’ve had. From the very beginning, the booking process was straightforward and user-friendly. The team provided clear guidance and options that suited my preferences, making the entire journey stress-free. Also better priced than any other organisation.
Every detail was taken care of – from the flight arrangements, Visa's, train journey, Ziarat at both cities and comfortable hotel accommodations to the smooth ground transportation and guidance during the rituals. Their staff was always approachable, supportive, and ready to answer any questions, which gave me complete peace of mind throughout the trip.
Everything ran on time, with no confusion or unnecessary delays, allowing me to focus fully on the spiritual journey without worrying.
I truly appreciate the professionalism and care shown by Umrahme in organizing this blessed trip. I would highly recommend their services to anyone planning Umrah and will definitely choose them again for future travels.
Very Special Thanks to Mr Ranjan for all your help and assistance.
16 augustus 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr, Jacobus Smith,
Thank you so much for sharing your wonderful experience with us. We’re truly delighted to know that your family’s Umrah journey was seamless, well-organized, and spiritually fulfilling. It’s our constant effort to ensure every detail is taken care of so you can focus on your pilgrimage with peace of mind. Your kind words about our team, especially Mr. Ranjan, mean a lot to us. We feel honored to have been part of this blessed journey and look forward to serving you again in the future, Insha’Allah.
Regards,
Umrahme Support Team
Never worry with umrahme
The smoothness of the process never a moment of worry with umrahme
21 augustus 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Zain Shah,
We truly appreciate your feedback. It makes us happy to know that our efforts made your Umrah journey seamless and free of worries. Serving you is our honor, and we look forward to assisting you again, Insha’Allah.
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Textilianleo,
Thank you for sharing your experience! We’re delighted to know you had a great one with us.
Regards,
Umrahme Support Team
Great customer service
Great customer service, especially from Mr Sahil Momin! He carefully listens to your requirements and suggests the right solutions.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Shahrukh Aziz,
We’re so glad Mr. Sahil could assist you with care and the right solutions. Your feedback motivates us to keep delivering great service!
Regards,
Umrahme Support Team
Great and very efficient service from…
Great and very efficient service from Ranjan. He assisted us in no time and even went the extra mile.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Ms. Lauren Collins,
We’re so glad Ranjan could assist you promptly and exceed your expectations. We’ll be sure to share your kind words with him!
Regards,
Umrahme Support Team
It was good
It was good. The whatsapp conversation was so easy to handle and understand
5 augustus 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr Hammad Rashid,
Thank you for your kind words! We're glad to hear you had a good experience and found the WhatsApp conversation easy and clear. We're always here to help whenever you need us!
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Libi,
We appreciate your input. Our team is committed to improving the app’s usability, and your feedback helps us prioritize. If you have specific suggestions, we’d love to hear them.
Regards,
Umrahme Support Team
It was good.
31 juli 2025
Review zonder uitnodiging
Antwoord van Umrahme
Salam Mr. Nadeem,
Thank you! We're glad to know you had a good experience with us.
Regards,
Umrahme Support Team
Antwoord van Umrahme
Salam Ms Rabia,
Thank you! We're glad we could respond to you promptly. If you need any further assistance, we’re always here to help!
Regards,
Umrahme Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.