Upromise is a great at what they do until they are not. Especially frustrating is their game rewards, where in my experience, it seems that I constantly need to report that rewards were not given. E... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
too many times I experience 1) survey that starts then tells me I already did it 2) survey that fails to marked completed, stuck in Started mode 3) seldom when filing a concern is payment made... Toon meer
Bedrijf heeft geantwoord
I've been using Upromise since the very beginning, nearly 2 decades now. I've earned around $12,000. And it's not even a requirement that you use it for college. All mine has gone into a travel accoun... Toon meer
U Promise has good surveys. You get actual cash back for doing them. I get cash deposited in my checking account at the first of every month. I divide it up between two grandchildren that are going t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Feel free to share your experiences and ask Katrina, Kristine, or Andrea your questions Monday thru Friday, 9am-5pm EST. You can expect a response within one business day. You can also contact Customer Care Monday thru Friday, 9am-9pm EST at 1-800-UPRO...
Contactgegevens
8605 Santa Monica Blvd, PMB 36227, 90069, West Hollywood, Verenigde Staten
- upromise.com
4,1
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Rip off and cannot get a real answer
I have been with Upromise for quite a while. In the beginning it was useful. Now, I can't seem to get money I have earned through the website transferred properly. I have tried emailing help but it's one excuse after the other. I have a linked account and I have accrued the minimum amount applicable for deposit into my verified bank account. Where is my money? Good luck to you getting yours!
1 oktober 2025
Review zonder uitnodiging
Antwoord van Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.
SOS-Please help!
I have been trying since last year to update my email so I can transfer my money to my savings account now that my kids are in college. I can't get a response back via email. There is no phone number to call. Please help me!
Dear Upromise-
I appreciate your response but I still have no idea how to get ahold of you. You don’t respond to my emails and I don’t want to list any personal information on this public forum. Any suggestions?
4 september 2025
Review zonder uitnodiging
Antwoord van Upromise
We’re truly sorry your experience didn’t go as expected — we know how frustrating that can be, and it’s never the experience we want anyone to have. Your feedback is important to us, and we’d really appreciate the chance to better understand what happened so we can help make it right. When you have a moment, please reach out to us through your activity ledger on the site — we’re here and ready to help.
Antwoord van Upromise
We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Upromise makes is impossible to get $25 Bonus for linking 529 account
Upromise offers a $25 Bonus* when you link a 529 within 30 days. I've repeatedly tried but keep getting a technical error message stating, "Account number must begin with A6..." before I even enter the third character. I checked and rechecked my account number which does begin with A6. I've also cleared cache, cookies, etc. I've been getting the same message on multiple computers for days. I wounder if the error will miraculously correct itself after the 30 day bonus period expires. The Bot Assistant responds with "Sounds like you want to talk to a human. " regardless of your question or statement. You guessed it, I've yet to be connected to a human. My email inquiry offered the same level of help. ZERO Customer Service. TERRIBLE experience.
Attn: Upromise - DO NOT reply with a useless canned message of "please contact us so we can make it right" without providing details on how to reach a human at your company!
20 augustus 2025
Review zonder uitnodiging
Antwoord van Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
Scam site.They cheat People.
Scam site.They cheat People.
Ye one thing you can fix.
Or not.....
You cheat People and you are scam site.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
Antwoord van Upromise
We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Good
Very good very nice interview is so good nice to meet you nice to seeing you so interesting so intelligent have a good day and you are my pleasure and your family and family and I hope you are well and happy with you my dear friend to you and plzzz accept my request
12 augustus 2025
Review zonder uitnodiging
Antwoord van Upromise
Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!
Grate rewards and redeem options.
1 mei 2025
Antwoord van Upromise
Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!
Unable to create account
I cannot create an account at all. If I try registering with my Proton Mail email address I get an error that says, "This Email Address is not allowed", which is ridiculous because Proton Mail is a legitimate email provider.
However, I even tried with a Gmail address and got another error: "There was an error processing your request. Please contact Customer Support". My wife tried to register with her own email address on a different computer with the same error message. We both submitted feedback to Customer Support, as directed by the error message, but all we got was "you'll hear back from us within 30 days".
14 augustus 2025
Review zonder uitnodiging
Antwoord van Upromise
We’re really sorry to hear things didn’t go the way they should have. That’s definitely not the experience we want for our members. We appreciate you bringing this to our attention and would love the chance to look into it further. Please feel free to reach out through your activity ledger on our site — we’re here to help and want to make this right.
It's really nice 🙂 in and may be able to help those without 🏦
This convenient app 💰 has helped me in solving some economy loop holes
31 juli 2025
Review zonder uitnodiging
Antwoord van Upromise
Thank you so much for the review!We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Saya pertama kali menggunakn aplikasi…
Saya pertama kali menggunakn aplikasi ini
17 juli 2025
Review zonder uitnodiging
Antwoord van Upromise
Thank you so much for the review!We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
No response from customer service
My husband and I have sent multiple emails to "help at prodegesupport.zendesk.com" regarding ticket numbers 16456011 and 16456014 with no response from Upromise. Please help us resolve these tickets. Thank you.
16 juli 2025
Review zonder uitnodiging
Antwoord van Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
You can contact us at help@prodegesupport.zendesk.com — we’re here to help.
wld__l3roussin
Mon expérience a été formidable ! Le service est rapide, l’équipe d’assistance est très réactive. Tout s’est déroulé comme prévu. Je recommande fortement
4 juli 2025
Review zonder uitnodiging
Antwoord van Upromise
Thank you so much for the review!We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Antwoord van Upromise
Thank you so much for the review!We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Horrible Acceptance Policies
While trying to start saving for my son's college fund, I was declined for their UPromise Credit Card due to "too few accounts" regardless of my 799 credit score that they acknowledged. I had wanted this card and account due to the ability to earn cash back rewards that go towards a linked 529 College Savigns Account. Additionally, I have no debt or late payments but was still declined. I am choosing to take my business elsewhere and have since closed out my account as I see no benefit without having the account's credit card. Very disappointed in their customer service and lack of good reasoning for decline.
18 juni 2025
Review zonder uitnodiging
Antwoord van Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
You can contact us at help@prodegesupport.zendesk.com — we’re here to help.
No Customer Service Response
Could not get any response from customer service through the website, email, or social media after trying regularly for 3 full months. I guess they get to keep my small college fund?
10 juni 2025
Review zonder uitnodiging
Antwoord van Upromise
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
You can contact us at help@prodegesupport.zendesk.com — we’re here to help.
What made my experience great is easy understanding the…
What made my experience great is the thought of this app being just for those to help save another family member or friends or anyone money saved on education
20 april 2025
Yesssss
👍great site 1 of a kind will be back next time super special the beat
8 mei 2025
Review zonder uitnodiging
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