UPS Reviews 

Worst service ever. Ordered a pick up. Got confirmation of pick up request. UPS DOESNT pick up. I get billed for my packages sitting there. UPS won’t refund the fee even though it’s 100% their fault.

I am extremely frustrated with UPS. Almost every time I order something online and the delivery company turns out to be UPS, I experience problems.

First, UPS does not provide a straightforward way to add or update my building buzzer number. Their drivers don't call me when they arrive, yet I receive notifications claiming they attempted delivery. As a result, I am repeatedly forced to travel to a UPS pickup location to collect packages that should have been delivered directly to my home.

This is especially frustrating with large or heavy packages. When I contact UPS to request another delivery attempt, it can take more than a day to arrange, and even then, the drivers still don't call.

Yesterday was even worse. I was expecting a large package, and the driver delivered it to an entirely different building instead of mine! They even uploaded a delivery photo showing an apartment entrance similar to mine, but at the wrong building.

The most unbelievable part is that the building numbers are displayed in extremely large, clearly visible lettering. Anyone can see them from far away, yet somehow the driver delivered my package to the wrong address.

These are not isolated incidents. This has become a repeated problem whenever UPS handles my deliveries.

Customers should not have to chase their packages, travel to pickup locations, or worry about expensive items being delivered to the wrong building.

**UPS seriously needs to improve its delivery procedures, driver communication, address verification, and customer service.**

I wish online retailers would give customers the option to choose a different delivery company. Based on my repeated experiences, I would avoid UPS whenever possible.

I had a package delivered yesterday (Oct. 5th 2026) and have an issue with the picture taken of the package placed on a step. It shows a very large part of our place with a small package placed on the step. It should not need to show the whole front entrance including windows. This is a matter of violating peoples privacy. Drivers/delivery persons need proper training in how to properly record a delivery, so they do not violate people's privacy.

In the emails I received the name UPS appeared, but it said it was delivered by a different delivery service. It should not be up to customers to know everything about how goods are delivered to homes, the more people and companies who are involved the easier it is to pass the buck and people are left feeling they're unsafe and do not matter, it's all about $$$.

I wrote a review (on Trustpilot) to the other company whose name was in the email and was contacted that they were not involved in the delivery. Why is there another name of a delivery service included in the email notifications from UPS? UPS cannot expect every person in the country to be familiar with how shipping works, that is why companies have shipping and receiving and rules, that most people are not familiar with.
Privacy and safety matters!!
Never mind calling the phone # in the notification email to get information all one gets is a "machine" who keeps repeating it does not understand what I'm saying.

The worst company i have ever done busness with. I sent a gallon of maple syrup from Canada to New Orleans. The shipping charges were $52.00 plus the ups site said additionnal fees for duties and taxes of $14.00. My packages went to a warehouse and now the fees are of $87.00 us dollars.
I communicated with UPS 5 times, only to get a run around of places to sent more infomation.
Now i finally receive a note asking what to do with my shipment. If i want my package returned home the fees are of $137.00 Canadian + taxes, duties. What a joke this company is. I replied to the note saying to distroy or even better give the sryup to some poor people. I will never do busniess with UPS again. Also i share my story with as many people i can.

UPS IS BIG JOKE. MY PARCEL WAS SCHEDULE FOR PICK UP SINCE MONDAY, IT'S BEEN 4 DAYS NOW AND STILL NOT SHOWING UP. PROMISED THAT THEY WILL COME TO PICK IT UP, BUT DAY END AND NO ONE SHOW UP. NOT UPDATE OR ANYTHING. VERY UNPROFESSIONAL!

Absolute garbage!!!
Customer service doesn't care, and asking for a supervisor gives you the ability to stay on hold for up to 4hrs with no resolution. Delivery drivers need to learn to read too. UPS did confirm the package was delivered to the wrong house.. but didn't feel bothered to do anything else. Got the "well the driver has other deliveries to complete". From the experience I've received, that driver will be misplacing quite a few packages! Plus, the shipment was delayed in transit curtesy of UPS, who again didn't bother to update in any way shape or form. The "Notify Me" button is garbage, just like UPS as a whole!

They do not deliver products on time as well they provide less delivery details.

It is 2026 and the lady from ups tells me it is impossible to change my delivery from my home to a service point because a signature is required so I need to take a day off work so I can sign for it. That there is no way I can redirect and show my ID at a service center. INSANITY

Le livreur a littéralement sonné une fois et on avait pas répondu assez vite donc il est parti avec notre colis en laissant un message et un moment donné il a livrer un de notre colis sans sonné

UPS is a joke. Had a package sent to me that was supposed to be delivered on September 24, 2026. I got a message in the tracking that it is the wrong address. However, it is actually the correct address. Then I called UPS; they told me it would be escalated. I called today, and got the same nonsense. I asked to speak to a Manager, got put on hold for over an hour and still got no response. I get packages from Amazon and other companies all the time.

Clearly, the drivers don’t care about what they do. An important package was delivered to the wrong house, and, not even in the small community where I live. Customer Service refused to reach out to the driver to retrieve the package. There is no customer service which is pretty sad

I’d give this company 0 stars if I could. They don’t deserve a single one. I have no idea how they're still in business. 3 times this week my $500 package delivery date was changed. It went from being updated to a location ONE HOUR away from the desired delivery location, to being moved SIX hours away from destination, and to being moved FOUR hours away from the destination. Instead of it moving forwards, it’s moving backwards. Moving tf away from me. And I keep seeing “severe weather delay” … there’s no weather delaying delivery. I think at this point this is the excuse/label they stick on tracking updates when they fluck everything up. And it’s much better to sit in front of a tree and talk to that than it is calling their helpline. Nobody knows what they’re talking about which means ZERO help!!! Unreal. And I thought Canada Post was bad… UPS is a whole other level of frustrating!!!

My experience with UPS Canada customer service has been extremely poor and deeply frustrating.

For several months, I had to contact UPS repeatedly, explain the same issue more than once, follow up with different departments, and spend a significant amount of time trying to obtain clear answers.

The biggest concern for me was the apparent lack of clear ownership of the matter. I was repeatedly redirected between different departments and received information that was not always consistent. As a customer, I often felt that I was being required to coordinate between different parts of UPS myself.

In my view, a company of UPS’s size should be able to coordinate internally, provide clear and consistent information, and identify a responsible point of contact without requiring the customer to repeatedly explain the same issue.

UPS later sent me a customer-feedback survey regarding my support experience. When I attempted to access the survey, the link produced a browser security-certificate error and I was unable to access it safely. I retained screenshots of the error.

After an already frustrating communication experience, it was disappointing that the feedback channel provided to me was also not accessible.

This review relates specifically to my previous customer-service and communication experience. It is separate from, and does not make any statement about, the eventual outcome of the underlying claim.

Based on my personal experience, my confidence in UPS customer service and claims communication has been significantly reduced.

UPS is one of the worst courier companies I’ve ever seen in my whole life. These are the scenarios:
1. This has happened to me several times: You are at home the whole day waiting for a package that the UPS tracking system says is out for delivery. No delivery happens. Then you are surprised to find an unsuccessful-delivery-attempt slip stuck to the condo’s front door. The careless UPS delivery person did not bother pressing the unit buzzer, which is right next to the front door.
2. Recent experience: You receive an email saying there was a delivery attempt and that they could not reach you. The email also says that a second attempt will be made the next day. You call UPS customer service and kindly ask them to deliver the package after 4 p.m., when you will be home. Again, no delivery happens that day. The next day, you check the UPS tracking system to see what is going on and are surprised to see a notice saying that the package was delivered the day before. The photo shows the package sitting in front of an unknown unit door.
2.1: You file a claim right away regarding the misdelivery, but you do not receive any follow-up for days.
2.2: You go to the UPS website and start communicating with the online chat system, which is probably the cheapest and most useless one money can buy, and explain the issue. It offers a phone call from a UPS agent. You accept and provide your phone number. The online agent checks availability and says that an agent will call you in two minutes. You wait for ten minutes but receive no call. You go through the process again, and this time it says the call will come in one minute. You wait for thirty minutes and still receive no call.
3. Disappointed, you start writing a review about them.

UPS set a date for delivery, then changed it because of "delivery" issues. I waited all day on the new date, with no indication of when it would be delivered. These are missed work days. Whenever I tried to call customer service all I get is an AI who has no provision for reporting a problem. Refused to put me through to a live agent or representative. The package is costly and I am concerned it has been stolen along the way but UPS won't admit it. I have complained to the company who I purchased the item from and they will start an investigation. With all the complaints listed online, why is no one formally investigating this company (Canadian division) like with the police. I hope someone from UPS reads this review - and all the others. This review is from a live person.

Worst company ever

service de 💩 sincerement jai jamais vus ca il change les date de livraison a leur guise le colis est a 1h30 de chez moi mais refuse d'honnore la date de livraison initial (qui etait suposer etre demain) et donne des excuse ridicule pour ne pas assumer quoi que ce soit meme intel com et poste canada sont mieux que xette compagnie la ses ridicule breff je dirais a tput envoilleur de colis de simplement choisir une autre compagnie postal car eux ca vaux pas de la marde comme systeme

beau service de marde
des employer qui en on rien faire
change les dates de livraison a leur guise( 3 foix qu'il modifie ma date de livraison initial)
refuse de servir le client comme il se doit et refuse de faire quoi que xe soit pour accomoder la persone

bref esti de service de marde ups

Lost my package and then refused to do anything about it. Customer service was garbage and their AI chat bot only has one response to any question and that's phone call. If I wanted to phone ups I wouldn't be trying to solve my problems through a chat.