UPS Reviews 

They are the worst company to deal with. They lie anout someone not being home to receive the delivery. I know cause if they stop it rings in my iphone which is with me all the time. Now they have changed the delivery 3x in 4 days.

Not a very accurate delivery time to say the very least. Stick with Canada Post!

Ils devaient livrer un colis vendredi et l'heure de livraison n'a cessé d'être retardée. A huit heures du soir une information apparaît comme de quoi "une information pour l'adresse est requise." Pas de livraison donc. Or l'adresse est la même qu'elle a toujours été et ce n'est pas la première fois que c'est livré par ups.
Sauf que le livreur n'a pas voulu mettre la vraie raison pour laquelle il n'a pas voulu livrer le vendredi. Ce qui est le plus choquant c'est qu'ils mettent de fausses raisons.
Le mensonge est toujours désagréable.

Probably the worst courier I’ve ever dealt with. Poor customer service. Absolutely zero effort to deliver packages on time.

I SO wished I had read the reviews before using UPS. I forwarded a parcel to my son in Ottawa by UPS. The updates showed that the delivery was made to him on September 2, 2026. In checking with the concierge, he was told no package was delivered for him. Nor had any delivery been made by UPS that afternoon. He was told to check with the building next door as many times deliveries had been made there by accident for tenants of his building (even though they are different numbers). Unfortunately, no such luck. The parcel wasn’t there. I contacted UPS and was told they would begin an investigation which lasted all but two days. I received a call back and was told the exact same information that their tracking site showed. The parcel was delivered on September 2 at 2:38 PM and received by Tyler , which isn’t my son’s name. My son was told by the concierge of both buildings that no Tyler works in either building. Unfortunately, my package could not be insured as it contained food items. Most of which cannot be replaced due to them being preserved goods like bottle salmon. As well, some very expensive food items that were purchased out of country. Sadly, for my son, and us, his parents, whoever ended up with these goods, hit the jackpot. It’s frustrating to see why UPS drivers do not ask for a picture ID from the recipient. Nor, are they required to take a picture of where the delivery was made. I know parcels can still go missing even with pictures being taken but at least that could be proof that the delivery was made to the correct address. As of now, my son is corresponding with management of his building to see if they can check cameras to see if UPS made deliveries to his building that day. There is no given that they will even do this. UPS is putting little effort into tracking my parcel because they don’t need to pay out any insurance. Sad but true.

Update:
On Sept 11 the parcel that was supposed to have been delivered on Sept 2 showed up at my son’s apartment building. Go figure… We are just happy he received it.

A Zero star is what I call a good star for these uneducated people who can’t figure out how to make a delivery around the city of Calgary. Then you call the support centre and they can’t keep anything updated in the system other just delaying your package. Then they ask more of a detailed process on how to get to your address, basically have to tell them the driver needs to at least make the delivery attempt and now have to explain how to operate there feet stepping one in front of the other to actually teach them how to walk. How dense does any of there ups drivers need to be. My advice use another method of transportation for handling your deliveries cause this isn’t the first time it’s happened with us and I’m sure as others. How do they stay in business ?

At home all day waiting for the package. I have a door bell camera, when someone rings the door bell it goes directly to my phone and I can talk to them or in this case, I would of got off my ass and answered the door. But know they left me a note that they tried to deliver with no answer. Finger must have been broken.

Des osties de jambons. Vrai gang de bon à rien. Il y a des Procédures à suivre, bla-bla-bla. Des incapables, aucun coté humain, le colis en suspend depuis 3 jours en attente de validation du point de dépôt. (Pourtant déjà valider de mon coté) je dois remplir un formulaire de réclamation pour le faire livrer. 10 jours en moyenne d’attente pour que l’équipe traite ma demande. Le service à cliente ne fait que répéter la même chose, je demande si personne n’est à la maison, aller vous laisser le colis sur place non sécuriser ou l’apporter à un bureau de poste, la personne me répond ni non ni oui, seulement : pour la signature est trop tard pour modifier la livraison… pas besoin de signature !! Livre le dans un lieu sécuriser et si tu ne peux pas déposé le à point de dépôt la base !!! Pourquoi je devrais modifier mon envoi pour demande un dépôt dans un lieu sur ! La base !!! D’abord Ils sont incapable de livrer le colis chez moi et modifie mon envoie vers un point de dépôt inexistant, laisse le paquet sans le scanner pendant 3 jours et me demande maintenant de remplir une réclamation pour le livrer à un point de dépôt qui prendra 10 jours supplémentaire et comme tout ce délais d’attente de plus me fais patienter davanatage. Ils ne peuvent pas me confirmer que j’aurais mon colis à temps avant mes vacances ni qu’ils vont l’amener en lieu sûr. Quel compagnie de cretin !!!

UPS pourrait se traduire par UN POURRI SERVICE. Impossible de parler à un humain dans ma propre ville pour un colis arrivé au centre de distribution de Québec avec la mauvaise adresse. J'ai appelé pour corriger l'adresse c'est fait depuis jésus christ et le colis ne bouge pas. N'essaie même pas d'approcher le centre ils vont te répondre avec joie que tu n'as pas d'affaire ici. La réclamation est ce qu'il me reste et je sais très bien comment ça va finir. Ils n'ont aucune imputabilité...

UPS has provided me with an absolutely unacceptable and devastating experience. They lost my only two suitcases, which contained essentially all of my personal belongings. These were not ordinary packages—they contained everything I had with me.

What is even more frustrating is that UPS has been unable to locate my suitcases and seems unwilling to make a serious effort to physically search for them. Instead, my belongings are simply being considered “lost.” Is it really that simple to lose someone’s entire belongings and then stop searching?

UPS never delivered anything to me. This was a complete delivery failure from beginning to end. I trusted UPS with my personal belongings, and now I am left without my suitcases and without meaningful answers about what happened to them.

I expect UPS to take responsibility and conduct a serious investigation, including physically searching the relevant facilities and warehouses. Simply declaring someone’s belongings lost without making every possible effort to locate them is completely unacceptable.

I would strongly caution anyone considering using UPS to transport important or irreplaceable belongings. My experience has been extremely disappointing, stressful, and frustrating.

I wish I could leave a 0 star rating. Horrible service! My package did not meet their "guaranteed" delivery timeline. I was shipping a small package from Ottawa On, to Port Coquitlam, BC. The package that I paid to have shipped "overnight" left on Friday and did not arrive until the following Tuesday, mid afternoon! It was guaranteed for Monday. It had arrived Saturday morning in the city it was shipped to, and though they were supposed to deliver Saturdays, it was not delivered to the address until Tuesday. The worst was that UPS would not honour any refund! I paid $122 for nothing! My husband who was supposed to receive the package tried to file a claim right away but their online app would not allow for it. I tried as well and had the same issue. I then tried to call for the refund, but could not get through their bots to speak with someone to help us make a claim. I had to go back to the UPS storefront to find out a trick to bypass the bots to get through to a person in order to file a claim. When I was finally able to bypass the bots, I was put on hold for 2 hours before being able to speak with the first person, then told by them that they would not honour a refund because it was beyond 2 weeks. I was never told at the UPS store front, nor in the paperwork I signed that the limit was 2 weeks to file a claim. It had only been three weeks. I escalated this to two other levels of management which took from 9:30 am until 4 pm of primarily waiting on hold and eventually being told they will not refund me and it was beyond their control. I will never, ever use UPS again!

Appalling Service, Complete Dishonesty, and Zero Compassion for a Pregnant CustomerI am heavily pregnant and just moved into my new place. I ordered a sofa bed specifically timed for my move-in date so I would have a place to sleep. Instead, UPS has left me sleeping on a hard floor due to pure laziness, fake delivery attempts, and a mountain of lies from both their drivers and customer support.First, the driver falsely claimed he attempted a delivery but needed a "building code." This is a flat-out lie. My building has a simple buzzer system that requires no code—all he had to do was press my apartment number. Furthermore, my building's security cameras prove he never even pulled up to the location.The next day, they promised it would arrive. Again, the system marked it as a "failed delivery attempt." When I called, an honest customer service agent let slip the truth: the package had never even left the warehouse that day.I have spoken to seven different agents, none of whom offered any real help. When I finally demanded a manager, I was put on the line with a "supervisor" named Victor. He changed the story completely, claiming the delivery van broke down. When I pointed out that a massive company like UPS surely has more than one vehicle and mentioned escalations to higher leadership, he put me on a lengthy hold, promised to call me back with an update, and completely ghosted me. When I called back a final time, the next representative confirmed that "Victor" never even left a single note or ticket on my file.The level of dishonesty, lack of accountability, and utter disregard for human decency is staggering. I am currently experiencing a physically painful, exhausting situation all because a driver couldn't be bothered to locate the right building, and multiple supervisors chose to lie rather than fix the issue. Avoid UPS at all costs.

I’m so happy that I recorded all the calls I had with them to so they can’t deny what h the eyes have said.

UPS changed my times in one day. 1st time was later on delivery, 2nd time frame was earlier and the 3rd time was later. Basically waiting on a delivery all day. The agent said to hang on longer. They don’t care about the customer service.

**Completely Unacceptable Service from UPS**

My shipment has been sitting at the UPS facility in Regina, Saskatchewan, for two days with no movement and no estimated delivery date.

When I called UPS Customer Service to ask why it was not moving, the representative was shockingly rude and dismissive. He told me, “That’s what it is—you need to wait until they scan it.” I explained that it had already been scanned and that the latest update clearly showed it at the Regina facility. His response was that because of the long holiday, UPS prioritizes Express shipments over Standard shipments, and I would simply have to wait another five to seven days.

I understand that holidays can cause delays, but that does not excuse leaving a shipment sitting in a facility without an ETA—or treating a paying customer as though their concerns do not matter. Standard shipping should not mean second-class service, no communication, and no accountability.

This was one of the worst customer-service experiences I have ever had. Instead of offering assistance, an explanation, or even basic courtesy, the representative made it clear that UPS simply did not care. The delay was already frustrating, but the disrespectful attitude made the situation much worse.

UPS has completely lost my trust and my future business. I will avoid using UPS whenever possible and would not recommend them to anyone who expects reliable delivery, useful tracking, or respectful customer service.

Délai, délai, délai, délai. Ne comptez pas sur UPS pour livrer votre colis à temps. Intelcom est une bien meilleure compagnie de livraison. Rien ne changera tant que cette compagnie ne sentira pas les conséquences monétaires de leurs actions. Je conseillerais à tout gérant de commerce qui tient à la satisfaction de sa clientèle d’éviter de faire affaire avec eux.

Worst courier ever. They made me wait a whole day to receive my package and ended up not receiving it because they forgot to notify me that it is arriving the next day later. Very disappointed with the service, they could have done better with communication. Worst experience ever.

Would leave 0 stars if I could. Everyone I spoke to at UPS lied to cover other employee lies. Delivery drivers don’t bother to show up. Never did recieve my package which has been out for delivery on 2 consecutive days. Its almost 9:30 pm EST and Im told it still may ahow up. Alot of BS from everyone. I will ne asking companies I deal with that if they ship with UPS I do not want their products.

This company is just a scam. I never use them if I have a choice but sometimes amazon will send my package through UPS and ever single time they lose my package or put it on the wrong truck and send it half way across the country or they claim my address doesn’t exist and try to extort money from me to update my address. These people are criminals. I reported their most recent extortion attempt to amazon and they seemed very concerned. I don’t know why they can legally get away with holding peoples belongings ransom.

They never even try to deliver I was home the whole day but they never came to delivery all I get is a message saying the receiver was not available… they never even attempt to

Each time I’ve ordered with Best Buy and UPS is the delivery service it has been a horrendous experience.
Unfortunately my building does not have a working buzzer system, no concierge, or locker room. UPS drivers not allowed to contact the recipient. If the package does not qualify for access point pick up - you’re stuck.cant pick up at the warehouse.
Staff is not able to assist at all. The app and tracking does not get updated. Not able to tell when the driver will arrive - time frame always 12 hours - they will say maybe 9:30-1pm but the driver can really deliver whenever they want. There are no exceptions. And nothing can be done. Call to see if there are any updates nothing - just out for delivery. I remember when UPS actually was reliable.