Upstix Reviews 

Kris is a fantastic member of the team, and has helped get us the highest offer possible, and their second payment option is great.

This an edited review as I did have problems and a lot of stress.
But out of fairness and after having a lot of communication with the COO, where he listened to me and took on board what I had to say I have upgraded their review.
The property went through all be it a little late to what was promised which caused me many problems. There had been some technical issues which was the banks fault.
Rik who was the first point of contact I cannot fault, he went above and beyond his role in helping to get the sale through keeping in contact with me, even out of office hours.
The COO and Rik are still communicating with me now making sure everything is okay post the transaction being completed.
If you need a quick sale of a property then I am confident now, Upstix is one of the best companies to go with.

I am considering selling my house to a cash buying company and have contacted a few. Upstix have proved to be a genuine company, no agreements to sign, a fair offer based on a RICs survey paid for by UPSTIX. And no obligation to proceed. Kris has been patient and helpful throughout this process, provided speedy responses and useful information. An excellent service so far.

After my house buyer withdrew just prior to contract signing, we saw an advert for Upstix regarding buying houses for cash
Rik at Upstix answered all our questions in an honest and professional manner enabling us to understand how Upstix work and what they offer
Our property went back on the market with the estate agents, with a viewing currently booked, although we are hoping for a buyer, we are keeping Upstix in the loop incase we require their services as we don't want to lose the property we are purchasing
We would definitely recommend anyone in a similar position to give Upstix a call

I was looking to sell after being on the market for ages with local Estate Agents and I was unable to make an offer on my dream house. I contacted Upstix after being recommended by a friend and spoke to Jeremy. He was really helpful and explained how everything worked so I could work out if Upstix where right for me. Their offer was about 13% below market rate but helped me negotiate most of this off my onward move and could Complete in a few weeks. Were so helpful and really could not ask for better service.

I recently spoke with Upstix regarding a buy to let property i’m looking to sell. I was thoroughly impressed. Although I didn't proceed with selling my property to them, the service from Rik and Jez was outstanding. They were professional, friendly, and provided valuable advice. Their honest guidance was much appreciated, and I wouldn't hesitate to return to Upstix if I don't find success on the open market.

Rik was amazing, although I didn’t go through with the sale Rik couldn’t have done more to help me.

Untrustworthy / Shady / Do Not Use

Summary:

Start Offer - £560k
Final Offer - £415k (on day of exchange/completion!!!)
Costs: £4600 wasted.

Timeline:

I ensured this was accurate to avoid Upstix being able to negate the review with a slippery reply which they seem to have done to others.

2022:

Sept: engaged Upstix & accepted a provisional verbal offer of £560k (£70k under top rated agents valuation).

I knew the offer was subject to a RICS survey.

27th Oct: Uptix renegotiate after RIC’s survey to an offer of £516,200 taking the LOWER of the RICS values. Jeremy (Upstix) confirms that they know that real market value was likely higher.

Disappointed, I still accepted as speed was key.

Solicitors engaged. Paperwork completed & weeks pass with back and forth documents.

5th Dec: Issue with latent defect warranty raised & replacement cover is needed. (CRL the original provider went bust in 2018)

8th Dec: Upstix solicitor agrees an NHBC indemnity letter would suffice as cover.

£600 paid to have this sorted to ensure we could exchange prior to the end of December.

Dec 2022: I sent multiple emails, texts, calls even contacting Upstix solicitor and received nothing back.

2023:

6th Jan - another email ignored.

9th Jan - Jeremy (Upstix): “issue with the warranty has been raised by their lender”

I explain this was resolved with the NHBC indemnity letter. He ‘needs to check on this’.

This strange because a) I had no idea they were using a ‘lender’ and b) their solicitor has agreed the indemnity letter was ok.

10th Jan - I chase

11th Jan - informed the indemnity letter is no longer an acceptable solution. A WHOLE MONTH after it was put in place.

£600 wasted.

12/13th Jan - I send Upstix other cover options for review (PCC and Structural cover) and ask that they check which one will work before I spend more money.

19th Jan - delays from Upstix “no decision from the finance company”

23rd Jan - I’m chasing again.

30th Jan - Upstix confirm the structural option works BUT they want to drop the offer to £480k citing ‘delays’ (it’s evident above how these delays happened!)

Reluctantly we move forward.

28th Feb - Warranty finalised (cost £4,000) and details are sent to Upstix solicitors.

9th March - radio silence since warranty submission. I’ve been chasing Upstix & their legal team.

9 - 27th March - lots of back and forth about exchange and completion with additional documents requested and time flying by.

27th March - Upstix ON THE DAY I was expecting to exchange & complete drop their offer to £415k or they are ‘happy to walk away’

I told them to stick that offer where the sun doesn’t shine.

Jeremy then offered some ‘personal’ advice as he understood the situation I was left in telling me to use and auction site called ‘I am Sold’ …only for me to see Upstix actually partner with them! (So they just wanted to get paid another way).

Upstix based on my experience cannot be trusted to operate in good faith.

Paul Dunmore came up with ZERO sound reasoning behind the reduced offer to £480k taking ZERO responsibility for the delays and offered nothing but a hollow apology whilst passing the buck onto their finance partner.

Alex McDermott called to break the news on the ‘day of exchange/completion’ and again offered nothing more than a weak apology.

Delays in communication and response from them/their legal team are used as reasons to push offers down.

Also don’t be fooled into believing they are liquid and can seamlessly transact every purchase as in MY experience that’s a falsehood. The team repeatedly mentioned a funding partner and it seems that this restricts their ability to work autonomously.

If they reply they will focus on blaming market conditions and the warranty issue.

Warranty: we originally solved the issue in December poor comms within Upstix allowed this to drag on.
Market conditions: if the UPSTIX team hadn’t stalled nearly 2 months wouldn’t have passed and this excuse couldn’t be used.

I was originally told that the RIC’s figures were the holy grail and all pricing was based on this - this turned out to be another lie as nothing was based on those numbers by the end of our dealings.

It’s funny… Jeremy asked me for a review on Trust Pilot on November 1st 2022; I thought it was a bit weird at the time as the transaction was barely underway however now I fully understand and it makes me wonder how many other people agreed and left a review when things were looking good only for them to find themselves in the same situation. However I guess we’ll never know.

I wanted to balance this review with something positive but unfortunately it’s just not possible.

Months wasted speaking with this company.

If you still decide to use them after reading this… I don’t know what to tell you.

I can’t even get them to speak to me. They don’t answer phone, voice message says leave nam and number and they will call back. They don’t. Filled in the online form with my property details and no one has come back to me in 2 weeks.
UPDATE. They called, May have been as a result of this review. I asked for an offer on two modern tenanted properties, one valued £125,000 one £160,000. Upstix offered me £70,000 each. I would have to be seriously mentally impaired to even consider that offer.

Kris was a different class on this transaction and the customer service has been truly exceptional. He has worked tirelessly to get the deal done, has been available at all hours, has stuck to his commitments and made what is usually a very stressful transaction hassle free. 100% recommend him and Upstix, it’s a brilliant model.

Kris has been a star from start, to hopefully the end, of a very stressful year of trying to get our dream home. Thank you!

Pros - attentive, great service and on it. Rik very friendly and available.
Cons - final offer not even close to what was initially suggested (told to expect 12-15% below market value but received 23% below market valuation - despite the surveyor finding nothing wrong with the property)
If you’re in a tight spot and a long chain and everyone in the chain is prepared to give a little then I’m sure this is helpful.
For us the price of convenience was just too high so did not proceed.

Kris and Charmayne have been great at keeping us updated and pushing things along for a quick sale. We exchanged in just over 3 weeks as they expected.
The price didn’t drop once agreed after the survey, so a hassle free option if easy is what your looking for.

Jeremy has been so helpful with our house sale. I was in tears thinking we would lose our dream home and he did everything he could to make sure it could happen for us in the quickest time possible. Can’t thank you enough

Jeremy Bladon gave our family great property advice.

Upstix have been great. Jeremy, right from the start has been amazing and upfront. He was always there at the end of the phone to answer any question and when needed wouldn’t hesitate to do a house call.

Jeremy at Upstix has been amazing, he is really helpful, friendly and customer service outstanding, thank you

Rik was very helpful, explained everything clearly and answered all our questions. Nothing was too much trouble.

Kris was great to work with, from our first contact he was open and honest about the process and about the business model and how things would work. Currently finalising the agreement with Upstix but at present would recommend the service. We had a buyer pull out the day before exchanging contracts, due to cash flow issues, Upstix ensured we kept the upper chain and we could secure the property we wanted.