Upstix Reviews 

We got in touch with Upstix to sell our house in February 2024 and they responded quite quickly. On Feb 21st, their rep Jeremy gave me his contact details and we had call about the house etc. He said he would email over more details about the upstix process and get back to me about offers from their valuation team.

One month later on 18th March I had received zero communication from upstix so sent a follow up email to Jeremy. This came back with an auto reply that he was on annual leave until the end of February (??) and to contact his associate Kris instead. I sent the same enquiry to Kris.

By April 3rd I had still had no reply from either Kris or Jeremy so I sent a query to "support@upstix*com" asking for an update on our case.

As of May 20th I have still not had a peep out of Upstix!

Can't believe they have been rated so high for customer service when my partner and I can't get a single reply from 4 emails across 3 months!

So, as expected, everything was explained and a valuation was made on my property. 3 estate agents were contacted and all gave very similar valuations which is what i thought the property was valued at anyway so this worked.
Upstix take away their (up to 15%) fee and said they were going to organise a survey.
they contact an estate agent to then organise selling the property (after they buy it from you) who to my surprise, REFUSED to work with Upstix. Major red flag.
they then said they found another estate agent who would list the property but somehow (bare in mind this is one of the agents who originally valued the property for them at the agreed value) said the offer was now £125,000 LESS. Yes...you read that correctly!

Even more interestingly, i then contacted this estate agent to ask what was going on, they said they have never spoken to Upstix about the sale of property and have never made any change in valuation.

BE VERY CAREFUL!

Although Upstix could not help me directly they put me in touch with a company that could and then continued to touch base to ensure everything was going well. Above what I expected. Friendly and helpful.

Quick offer but 70-85% of asking price is too low. Its a no from me

We worked with Jeremy Bladon at Upstix on the sale of our home to and the simultaneous purchase of our next home from Upstix.

This could have been a rather complex arrangement, but not with Jeremy: we have been so impressed with his dedication and his ability to bring the right people together from different parts of the business to make this happen.

Our circumstances: We are selling our home and buying our next home, and were planning to list in the typical way with high street estate agents. However, the deal Upstix were able to offer us made it an easy choice to move forward with a sale to them.

The Deal: A high street estate agent had advised us that we should list at £195k and expect to sell at £185k - £190k. Although our offer from Upstix did have to be regulated down after survey, this was communicated promptly and clearly by Jeremy and we settled on a sale price of £171k with a £15k reduction from the list price of the home we were purchasing from them. As you can see, it made sense for us to move ahead and skip any potential issues with viewings and chains!

Timeline: Although we weren't in a particular rush, Jeremy has helped us to arrange both a sale and a purchase in less than 2 weeks from our first contact with Upstix. We anticipate exchange of contracts in 3-4 weeks. This has been possible because Jeremy works evenings and weekends and is incredibly responsive.

A big thank you to Jeremy and the team for making our first experience of selling our home so easy!

Although the sale itself didn't work out for us due to a change in circumstance, Kris as our personal point of contact was fantastic to deal with throughout, and a credit to both his role and the company itself.

He was quick to communicate, personal and professional throughout even when the sale itself fell through.

Would 100% recommend the company in order to save an onward chain, with a fair offer in comparison to other cash buying companies alongside the profit share element which offered a degree of comfort in a difficult situation!

Selling my home to UPSTIX was incredibly smooth and quick.

I got an instant cash offer—not hours, days, or weeks—but as soon as I entered my postcode and filled in the questionnaire on the website.

Then Jeremy took it over the finishing line. Great experience.

I dealt with Jeremy who provided excellent advice and was a pleasure to deal with throughout my contact with Upstix.

I dealt with Jeremy throughout my experience with Upstix. He was very personable and was more than happy to answer any questions we had

In one word - Jeremy!

He communicated clearly and patiently at every step of the way: probably above and beyond when outside factors interfered with the smooth running!

Even after a RTC, he thought of us and maintained communications!

Thankyou, Jeremy!

It says waiting 72 hours for a response but I’ve had nothing still. No one answers the emails or phones to get an offer either.

Rik of Uptix provided very clear and open guidance regarding the process and was VERY transparent, knowledgable and courteous without being patronising or officious. He kept in close touch and put us in touch with the relevant persons in the progression of the conveyance.
I would HEARTILY recommend Upstix, and this is primarily due to my experience of their customer care and ethos as demonstrated by Rik.

After 3 weeks of completing an application I got no phone call what so ever, I tried to send an email and I have called multiple times however I still haven’t got a response. reading comments this looks like it’s a regular thing for Upstix if you have time to waste then go to upstixs, potentially the website and phone number is more for show than actual operational duties
…..
Update upstix did contact me after the review and did provide the service which I initially expected so I have now changed the experience to 3 stars. Once they do contact you I can be sure that you will receive a good experience.

Just completed on a sale with Upstix after they viewed our property just under 4 weeks ago. From meeting Kris McClory over the phone initially and agreeing a price (which was upheld) to dealing with Charmayne Smith throughout the legal process and completion , the whole transaction has been flawless.

I have attempted numerous sales with so called similar services prior , none of which have come close to this experience.

Great work and I’ll certainly be putting forward other properties, time of transaction vs discount to initial sale price,, easily worth it.

Thanks again

The company responded very quickly and they were very friendly and honest with me throughout.
There was not a solution for our situation at this stage but every effort was applied.
I would recommend the company and Kris who has been very helpful throughout.

This past year I feel like I've been on the worst roller coaster of life. Finding it hard at times to grieve for my Mum and up against the time limit of seeing all the years of the memory of my Dad paying into a mortgage just to see it all fall into the hands of Equity Release. Then you Upstix were mentioned to us. What a fantastic job you have done for us in such a short period of time. Today I could fly, we cannot thank you enough and will be recommending you whenever anyone else needs help in similar circumstances. Especially to Kris and Charmaine who kept us all well informed at every stage of the process

Kris was very professional and kept me up to date every step of the way.

I had my indicative offer very quickly and agent valuations were booked in no time at all.

The surveyor they used was very professional and attended the property (not just a desktop survey).

The process was not high pressure and there was no arm twisting to get me to sell.

I would recommend Kris and Upstix to anyone looking to sell quickly.

I also like the fact that if the property sells for more than what the agents think they send you a second payment.

I have been waiting for a week to get a call with a valuation. I have called and left voicemails and noone is getting in touch with me. In the end we decided to go with another company who ar least paid attention to us.

The most annoying thing is that they keep sending me automated emails saying how good they are, but noone is actually contacting me.

UPDATE
After leaving the review Upstix got in touch, sadly was too late as I went with a different company. Although I appreciate their response, and how they owned the issue (nothing worse than unresponsive companies), I am sorry I was not able to actually deal with them. Because of this, I have updated my review to neutral. I had a bad experience but they owned it and tried to make it right

Made an enquiry with this company about my property, initially communication was good and seemed incredibly helpful, and gave a reasonable suggested price. Once a few more details were given about the property, I was told that I would be called back Monday morning with a price. It’s been a week and no communication at all. Understandable if they needed more details however very poor service just to drop off. Was highly considering this option, but definitely not anymore!

UPSTIX and Kris provided exceptional service throughout my property transaction. Kris's insightful advice not only provided the certainty I needed but also instilled confidence in the process. The streamlined approach made everything simple and efficient. What truly sets them apart is their commitment to the seller's best interests, evident through their profit-sharing model. I highly recommend UPSTIX for anyone seeking a seamless and transparent property selling experience