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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The communication.from ( my solicitor) was very poor from the go..one day Josh rang me up asking for update on my side..and ever since he has been.near perfect.does what he says.and says what he does.... Toon meer

Beoordeeld met 5 van de 5 sterren

Kris and all the members of the Upstix team, were excellent. They gave us sound and well-thought through advice and responded to our questions promptly. Overall a really good experience working wit... Toon meer

Beoordeeld met 1 van de 5 sterren

Upstix contacted me via sms, introduced their agent as ‘Sam’, who asked me questions about the house I was selling. At some point I realised I was talking to an AI bot, which was not disclosed to me a... Toon meer

Beoordeeld met 1 van de 5 sterren

Contacted them months ago. Promised a contact within 14 days. No response at all. Got a contact within seconds of posting review. Good conversation. However, they sent a link to my landline not my... Toon meer

Bedrijfsgegevens

  1. Vastgoedinvesteerder
  2. ook in
  3. Eigendomsbeheerder
  4. Investeringsmaatschappij
  5. Makelaardij
  6. Makelaars
  7. Taxateur onroerend goed

Geschreven door het bedrijf

Upstix offers you a new trustworthy way to sell your property, guaranteeing you speed, certainty and simplicity. No more waiting for estate agents, solicitors, buyers and the dreaded chain. Every traditional house sale has at least one hitch, and always takes longer than you hoped. Sell your house to Upstix and free yourself from that uncertainty and stress.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

240 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 26% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,2

Alle reviews

(240)

47 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Never had a call back

Had an initial immediate online price range, booked a call and spoke to someone on 25th July. I was told that I would be called back in a few days with an offer. Now the 9th August and I still have not heard anything. I hace emailed twice to chase but still no reply.

Don't use them! They can't stick to the fast time lines promised.

9 augustus 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Hi Joshua

Thanks for your patience while we looked into this. First off, I’m really sorry about the delay and the frustration this has caused.

It seems there was a mix-up. We thought you’d be getting back to us after speaking with an estate agent, and that misunderstanding on our part definitely caused the delay—sorry about that.

After going over everything, we’ve realised that, unfortunately, we won’t be able to make an offer on your property. With the short lease, lower than expected demand in your area, and a down valuation from the estate agents figures, any offer we could make would probably be way below what you’d expect.

Alex has tried to reach you and left a voicemail. If you want to chat more about this, feel free to give him a call back.

I’m really sorry we couldn’t help you this time, but if things change or you need anything else down the road, we’re here for you.

Take care,

Jack

Beoordeeld met 5 van de 5 sterren

Duncan 👍🏼

Made an appointment on the Tuesday for the following day, the phone call was on time and I also received reminder messages before hand.
I received the call from Duncan who was very helpful, very professional and very informative.

8 augustus 2024
Beoordeeld met 5 van de 5 sterren

Great assistance for sale of property

We found the representative, Duncan, to be extremely helpful. He provided us with all the information we required, in a clear manner, so we could make an informed decision about sale. The response we got to our questions was very quick. We would recommend this company if you want a quick sale.

7 augustus 2024
Beoordeeld met 5 van de 5 sterren

Upstix really stands out from its…

Upstix really stands out from its competitors. They are very transparent and share with me the condition report and survey they have commissioned. They stick to the cash offer they initially provided. Kris was very helpful in explaining what I would be expecting at each stage, and Charmayne also pushed through solicitors to progress things efficiently. Recommended if you need a quick sale.

1 augustus 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Only went through the process of…

Only went through the process of getting a cash offer 🤣🤣🤣that was enough the offer is insulting, I understand it's a company and needs to make a profit but the calculations they use are just ridiculous! They are a good 30k off a sensible offer and that's on there higher valuation

27 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good company

All experiences so far have been good been dealing with Kris he's honest and will help in anyway he can only say positive things was very nervous but just been put at ease.

19 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Crooks and scumbags!

Crooks. Tried to quote us over £100,000 less than it was values by 3 separate estate agents (9 months ago, if anything the market has gone up since then.) We enquired as it’s looking like our sale was due to collapse and wanted our ducks in a row. Suffice to say, we will not being going with the cash-quick route. DO NOT USE THEM.

17 juli 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Mr George,

We appreciate it was very frustrating not to get an offer that would work for you and we wish you luck in getting your current sale back on track.

In this case, our offer was on the lower side which was a reflection that this was not right type of property for us and which we typically buy. We agree that the cash-buyer route is not best suited for you and will be happy to recommend other local options that can help you get the price you would like.

Our valuations are based on the value that a property will most likely sell for over a given timeframe and local indicators of demand and time to sell. If we do sell it for more than the value we have estimated we will give you the majority of that upside back via a second payment, so you are not left short changed.

Our valuations are not the same as the prices listed on property portals or Estate Agent estimates, which for a number of reasons are often much higher than what the property sells for. For example, some Agents will offer a higher price estimate to try and win an instruction.

Best wishes

Kris

Beoordeeld met 3 van de 5 sterren

Took me 3 days to get a callback after…

Took me 3 days to get a callback after scheduling one, which really wasn't the best considering they advertised a "quick" service. Didn't agree a deal, but Duncan was informative.

15 juli 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Thank you for the review.

Glad to hear that Duncan was able to able to give you the information you needed to make an informed decision.

My apologies that you didn't get a call on time, I will be looking into this to ensure it doesn't happen again.

Best wishes
Kris

Beoordeeld met 1 van de 5 sterren

Do not use

Do not use unless you want to be spammed.
Asked for a valuation and am now getting constant SPAM emails. The unsubscribe link in the emails does not work. In fact none of the links work. Have tried to contact them by telephone but it says queue too long try again later. Have tried to contact customer support twice by email but have had absolutely no response. Just more SPAM emails.

8 juli 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Hi Ivan,

Thank you for your feedback.

I note that you called one of the team early this morning and they updated the system to make sure you no longer receive any further correspondence from us.

We have spoke to the development team who are looking into the issue you have mentioned surrounding the 'unsubscribe' button. We appreciate your feedback on this so that we can rectify.

Many thanks
Kris

Beoordeeld met 5 van de 5 sterren

I wanted to leave positive feedback as…

I wanted to leave positive feedback as the service from the start has been very professional with great communication.

Big kudos to Alex who was extremely helpful. Although the conversation did not result in progressing with a sale, but Alex went over an above to give me options but also provide advice on how I can progress with selling my property.

Would definitely recommend using Upstix as they’ll be honest and help you achieve what you need.

Thank you!

6 juli 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Hi Sebbie,

Thank you for the lovely review, Alex will be delighted to read your feedback. Alex is a fantastic member of the team & highlights exactly what UPSTIX is all about.

I wish you the very best with your sale.

Kind regards
Kris

Beoordeeld met 5 van de 5 sterren

Very helpful and called when they said…

Very helpful and called when they said they would. Made me an offer on my property and then stuck with that offer. They didn’t change their original offer like some companies do. Good experience with this company and many thanks

28 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thanks to Kris

Thanks to Kris , who explained the process and put my mind at ease , very straight forward to deal with.

14 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service!

What a difference a good customer service makes! Kris has been amazing. Every step of the way he has been there to advise, answer and solve every issue that has come up. Cannot recommend him enough.

12 juni 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

complete lack of response from Upstix

completed the information as Upstix required, they promised to provide an instant valuation which did not happen, then they sent me a couple of automated emails which I responded to, still no response at all from Upstix. I can only review the actual contact I have with them, not what is promised and then not delivered, (EDIT following upstix response) - none of the emails you have sent me have featured a 'range' at all.

1 juni 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Hi

Thanks for the feedback, we have tried to get further information from you to identify you in our system but not had a response. It is difficult to identify what went wrong for you on that basis.

Our automated emails do have an offer range in them and the option that if you like what you see to book a call with one of our sales team to discuss further so please reach out and book a call if we can help still.

Kind regards

Barnaby

Beoordeeld met 5 van de 5 sterren

Excellent support and advice

The support and advice we received from UPSTIX in negotiating a part exchange deal on our house purchase was excellent both in the valuation of our existing property and advise in negotiating a price for our new home.

23 mei 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Hi Roger,

Thank you for your review. We're delighted to hear that you received excellent support and advice from UPSTIX during your part exchange deal.

It's great to know that our team was able to assist you effectively with both the valuation of your existing property and the negotiation for your new home. Your satisfaction is our priority, and we're thrilled we could help make the process smoother for you.

Should you need any further assistance, please don't hesitate to reach out. Thank you once again for your feedback and for choosing UPSTIX.

Best regards,
Barnaby

Beoordeeld met 5 van de 5 sterren

Great Service!

I found upstix simple and transparent on the offer - way better than similar companies. Offer was below what estate agents had said to list it for but if upstix do manage to sell for above what they valued my property then they are willing to give me 80% of anything they made. Great to have a company that isn’t out to screw you!

18 april 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Hi Benny

Thanks for the feedback, our Smart Sale offers are made specifically to be fair and transparent to our customers as well as offering speed and certainty to your house sale.

It is great to hear that is how you viewed it.

Regards

Barnaby

Beoordeeld met 5 van de 5 sterren

Honest and transparent

Good service, easy to understand. Enabled the sale within a matter of weeks at albeit lower price than the estate agents had been promising. Transparent, honest and we would recommend.

26 april 2024
Review zonder uitnodiging

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