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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The communication.from ( my solicitor) was very poor from the go..one day Josh rang me up asking for update on my side..and ever since he has been.near perfect.does what he says.and says what he does.... Toon meer

Beoordeeld met 5 van de 5 sterren

Kris and all the members of the Upstix team, were excellent. They gave us sound and well-thought through advice and responded to our questions promptly. Overall a really good experience working wit... Toon meer

Beoordeeld met 1 van de 5 sterren

Upstix contacted me via sms, introduced their agent as ‘Sam’, who asked me questions about the house I was selling. At some point I realised I was talking to an AI bot, which was not disclosed to me a... Toon meer

Beoordeeld met 1 van de 5 sterren

Contacted them months ago. Promised a contact within 14 days. No response at all. Got a contact within seconds of posting review. Good conversation. However, they sent a link to my landline not my... Toon meer

Bedrijfsgegevens

  1. Vastgoedinvesteerder
  2. ook in
  3. Eigendomsbeheerder
  4. Investeringsmaatschappij
  5. Makelaardij
  6. Makelaars
  7. Taxateur onroerend goed

Geschreven door het bedrijf

Upstix offers you a new trustworthy way to sell your property, guaranteeing you speed, certainty and simplicity. No more waiting for estate agents, solicitors, buyers and the dreaded chain. Every traditional house sale has at least one hitch, and always takes longer than you hoped. Sell your house to Upstix and free yourself from that uncertainty and stress.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

240 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 26% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,2

Alle reviews

(240)

47 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Tried to use UPSTIXs twice within the…

Tried to use UPSTIXs twice within the last year for two different properties. Both times after speaking to them on the phone, they have never got back to me.

The first time they happily took all the details, said they’d call me back later that day. Never got back to me. I tired calling but they never answered the phone or got back to me when emailing etc.

The second time most recently (within the last week) they took all of the details, said they’d hear back from their underwriters later that day. A week on, nothing. Not even a courtesy email or text to say they aren’t interested.

Time wasters

3 februari 2025
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Dear Cameron,

Thank you for your feedback, and we sincerely apologise for your experience. We understand how frustrating it must have been not to receive a response after reaching out to us twice.

After looking into this, we can see that Kris has now spoken with you, and unfortunately, a combination of technical issues and changes within our team meant that your enquiries were missed. This is absolutely not the level of service we aim to provide, and we take full responsibility for the oversight.

We truly appreciate you bringing this to our attention, as it highlights areas where we need to improve. We are making significant changes to ensure this doesn’t happen again, including refining our internal processes and improving communication.

We apologise again for any inconvenience this has caused and hope that, despite this experience, we may have the opportunity to assist you in the future.

Beoordeeld met 5 van de 5 sterren

Approachable, knowledgeable & driven!

I have been working with Upstix for around 6 months now and I have found the team, particularly Josh, to be approachable, knowledgeable and driven! Upstix, even though relatively new to the market, has a unique offering, adding value for its customers.

29 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Personally I have received exceptional service

Personally, I can only say positive things about UPSTIX. We have been working with this company for some time, and the service we have received has been exceptional. I have personally dealt with Josh Shaw and Simon Barton, both of whom are always responsive and willing to go the extra mile. Nothing is ever too much trouble, and we always receive a prompt reply. We would highly recommend UPSTIX. They provide a tailored service to meet each individual’s needs.

29 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Waste of time

Waste of time, kept saying there's an error please try again

28 januari 2025
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Hi Matt,

Sorry for the frustration. We recently had a technical issue that affected some users trying to get an instant valuation. It’s now fixed, and we’d be happy to provide your valuation if you’d like to try again or share your details with us directly.

We appreciate your feedback as it helped us catch and resolve this issue quickly. Let us know if we can assist further.

Thanks,

Jack

Beoordeeld met 1 van de 5 sterren

You didn't call at 10am or at 11:45am…

You didn't call at 10am or at 11:45am on 26/12/24. You obviously don't have Customer service skills. Yes i appreciate it's the Xmas holidays but why promise a call!

26 december 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Hi Lesley,

I understand you’ve already discussed this with Kris, who explained that a technical error in our booking system mistakenly showed availability for Christmas and Boxing Day when there was none.

We’ve addressed this issue with our technical team to ensure it doesn’t happen again, as we’re committed to providing the best possible service to our customers.

Thank you for your understanding.

Beoordeeld met 1 van de 5 sterren

Offensive offer

Offensive offer. Offered nearly half of what the property was worth. Avoid.

17 december 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Thank you for your feedback.

Our offer is based on a thorough analysis of market data and input from local estate agents. We strive to be transparent in our evaluations to ensure sellers have all the relevant information.

We apologise if the offer did not meet your expectations and I'm more than happy to discuss this further with you.

Best regards,
Kris

Beoordeeld met 1 van de 5 sterren

Pulled out of deal and hour before we…

Pulled out of deal and hour before we were signing for new property, could have been worse I could have signed for new house and would have been left with two houses. Think before you enter into a deal with these guys, all looks well upfront put they want to have a buyer for your property before they do the deal with you.

31 oktober 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Hi Peter,

We’re truly sorry for the stress and disappointment caused by your experience. This was due to an issue with our process, which is not reflective of the service we typically offer. Unfortunately, it led to an inaccurate valuation and, regrettably, a decision to withdraw our offer. We fully understand the inconvenience this caused and take full responsibility for letting you down.

At Upstix, our aim is to provide a faster, more reliable home-selling experience, but in this case, we fell short of that promise. We’ve since taken steps to improve our processes and ensure this doesn’t happen again.

We did provide compensation to cover any costs you incurred, along with an additional goodwill gesture, as a small way to acknowledge the impact on you. If you’d like to discuss this further, please don’t hesitate to get in touch directly. Your feedback is invaluable as we work hard to build trust and deliver on our commitment to helping customers move with confidence.

Best regards,
Kris

Beoordeeld met 5 van de 5 sterren

Upstix were transparent and very…

Upstix were transparent and very helpful with every stage of my journey- I didn't end up progressing and Duncan was even helpful with some recommendations in my steps elsewhere. fantastic experience

28 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

UPSTIX do what they say

UPSTIX do what they say. They buy your house quickly. I researched other house buying companies that were unscrupulous. I dealt with Duncan AT UPSTIX, he was fair and professional. Transaction went well and I wound recommend them.
Thank you UPSTIX

26 november 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Quick and easy

Quick and easy. Acts as a good marker for knowledge but as expected with these things, a very under value offer.

26 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very competent representatives

Very competent representatives who are extremely professional and efficient.

18 november 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Thank you for your kind words! We're glad our team’s professionalism and efficiency met your expectations. 😊

Beoordeeld met 5 van de 5 sterren

Acting as Liquidators of a company

Acting as Liquidators of a company, we recently instructed Upstix to assist with the realisation of a company-owned property. The property had been on the market with traditional agents for nine months and the mounting costs of marketing and maintaining the property had become a concern.

Upstix were instructed and within just seven days, their solicitors were actively pushing for completion.

The team demonstrated professionalism and expertise throughout, ensuring minimal disruption and delivering results quickly. Their offer was both fair and competitive, which was a key factor in our decision to instruct them in the matter.

I would strongly recommend Upstix Ltd. to insolvency practitioners looking for a reliable and effective partner in similar cases.

Justin Brown, Director
Currie Young Limited

26 november 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Thank you for sharing your experience! We're delighted to have provided a quick, professional, and efficient solution during a challenging situation. It's great to hear our fair and competitive approach met your needs. We truly appreciate your recommendation and look forward to supporting you with other cases in the future.

Beoordeeld met 5 van de 5 sterren

Great communication throughout

Great communication throughout. Kris has been extremely helpful, knowledgeable and professional. Clear and no hidden surprises. Sale went smoothly and stress free.

20 september 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Thank you! We're thrilled to hear Kris provided excellent communication and made the process smooth and stress-free. Your feedback means a lot!

Beoordeeld met 5 van de 5 sterren

Great

Alex has been great! I was reassured about all the steps, given help and support. Good company

31 oktober 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Thank you! We're glad Alex provided the support and reassurance you needed. We appreciate your feedback.

Beoordeeld met 5 van de 5 sterren

Highly Recommend- Great Team, Clear Communication, Excellent Service

The whole team was brilliant - special mentions to Alex, Kris & Olivia! From valuation to completion the whole process was clear and the team stay in communication throughout the whole process. Highly recommend - The process is exactly as described!

11 oktober 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Thank you for your amazing feedback. We're delighted to hear that Alex, Kris, and Olivia made such a positive impression and kept everything clear and communicative throughout the process. It’s fantastic to know the experience was just as described—we truly aim to make everything seamless for our clients.

Beoordeeld met 5 van de 5 sterren

What a pleasant experience.

What a pleasant experience from start to finish. Handled by Alex and his team.
They brought out property for cash and stuck to the agreed initial valuation which other cash buyers fail to do. Also the speed in which it progressed.

Definitely recommend UPSTIX.

28 oktober 2024
Review zonder uitnodiging
Logo Upstix

Antwoord van Upstix

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Alex and the team. At UPSTIX, we pride ourselves on delivering transparent, fast, and reliable service. It’s wonderful to know we met your expectations and provided a smooth process. Your recommendation means a lot to us—thank you! 😊

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