Urmston Carpets Reviews 

Avoid. We paid a deposit to have laminate flooring supplied and fitted, and the entire experience was an absolute shambles from start to finish.

Communication was practically non-existent. We had measurers turn up, not even bother ringing the doorbell or phoning us, and leave in under a minute. When we tried to sort it out, we were constantly ghosted, promised callbacks that never happened, and left chasing them for weeks.

Two weeks after paying the deposit, they tried to pressure us into picking a completely different floor that they had in stock rather than the one we had chosen and paid for. Fitting dates were pushed back again and again, with very little effort to actually contact fitters or get anything booked in.

After weeks of endless excuses, missed appointments, and unreturned calls, they simply refused to do the job. It was painfully obvious they just couldn't source a fitter and decided to make their operational failure our problem. Completely unprofessional, unreliable, and a massive waste of time.

Rude customer service. Wanted a grand up front then quickly said he will take 500 instead when i hesitated. Give me a 2 minute quote and when i asked can we get someone out for measurements he said no they need deposit first even tho it advertises free measurement. He proceeded to say they are not busy fools but looks like they are as i was a cash paying customer and they wont be getting my custom AVOID

Was really excited after ordering carpets from here as they were recommended to us but have been really disappointed with the fitting and the after service with them, (they really didn’t care and just passed us back to the fitter as supposedly our contract was with him - not them). As far as I was concerned we were dealing with them as they organised the fitter. So I had to ask the fitter to return due to the carpet having bumps in it but this took a week, so now we still have marks left from the bumps that are clearly noticeable. So have now paid someone else to rectify the problem.

I had LVT flooring fitted to hallway and carpet to stairs and landing. The carpet is ok. However the LVT was very poorly fitted with gaps appearing after the installation. I contacted the shop and was told the fitter would contact me to sort it out. A week went by and no contact. Followed up with the shop again but still no contact. Went into the shop and was assured he would call me the following day and you guessed it …. No contact
It’s been a few months now so clearly there is no interest in providing any customer service.
My advice is to go elsewhere if you value customer service!!

Good value for money, professional staff, efficient delivery and carpet fitting

I bought carpets for stairs landing and 2 bedrooms I had good service in the shop and was told a fitter would come arranged by urmston carpets .The fitter completed the rooms ok but instead of fitting around the spindles on the landing for a proper fit he just folded carpet over leaving a gap showing floor boards. I contacted the shop to complain they said they would arrange for the fitter to come but he hasn’t responded Urmston Carpets say it’s for the fitter to sort ,poor service now I’m left with gaps at edge of carpet