Vanwise  Reviews 

From the beginning to the end, Anan and the rest of his team, including Zsolt and Darren were excellent. The finance team at Oodle that sorted the finances out were top class! The communication and the level of respect from both these companies were phenomenal. We were kept informed of the purchase every step of the way, great prices too! Highly highly recommended! Excellent customer services. Thank you very much. Mike & Karen, London.

Very friendly people and a great service provided. Would be happy to buy another vehicle from vanwise again.

Super service! Aman and Zsolt are very kind, helpful and professional guys.

Good experience!!
Very helpful Aman and Zsolt

Great place to buy your van and very friendly staff, Big Thank you to Irfan who was very helpful and was a one of the reasons that i buy the van from there, would recomend to friends and family

Very helpful, friendly and professional service from Amin & Zdolt.

Amin and Zsolt were very helpful salesman, we had a problem with bank transfer, but finally, let my brother in law use his credit card in person. Everything explained well. I love the car

Friendly courteous service. Car price correctly competitive and the car well prepared. Recommendable.

Happy with a service of Aman and Zsolt. Will recommend Vanwise.

Very good service and good customer Care, thank you Vanwise Harlow.

Thanks Darren great price for a good van pleased purchase

very professional and reliable and good service thank you Darren & Irfan

Really happy with my car.very helpfull.lovely team.

Great staff. Really friendly and helpful. Great service

Bought the van on 9th June 2020 and discovered the van was leaking oil 5 days later. After numerous telephone calls to Vanwise asking them to resolve the issue and emails complaining at the lack of action, absolutely nothing has been done. I have had to get the work carried out at my own expense and deal with the ugly oil patch on my drive. WE ARE STILL WAITING TO HEAR FROM THEM!! THIS IS APALLING CUSTOMER SERVICE!!!

Very helpful, purchased a great van that we are very pleased with.

Very disappointed. No problem with an appointment system in these times, but if you turn up on time, don’t leave someone in 30 deg heat walking the forecourt for 40 minutes with no contact from sales staff. Wasn’t the only one as well. Just walked out, did ring them to tell them, but when i said i didn’t want to re-book they put the phone down. Glad i didn’t pay the £100 reserve fee they wanted. Shame good selection of vans as well.

Friendly staff. I dealt with irfan explained everything to me very clearly.
Would definitely recommend talking to him if you are looking to get a new vehicle.

After a shaky start with discrepencies over price and towbar (now rectified) my van has now arrived and is in fair condition for age and at a reasonable price, i was disappointed that I could not negotiate on the price and to have no choice in the extra £199 fee for AA check and valet on the van only to arrive not clean on outside, again this has been rectified with a promise of a full vallet and some tlc on the small dent in rear door and couple of minor scratches when their garage opens after Covid. If you read other views they were good prior to covid then a couple of bad ones during Covid, lets hope this is just a blip due to lack of staff. And if the van goes as well as it sounds, and they fulfill the promise I would use vanwise again.

Nice van but poor organisation.
Bought a van advertised on AA, AutoTrader and ebay and whilst we are in a pandemic and we have to allow some things to be not quite right i feel that even taking this into account the overall rating is poor.
1) On arrival at the depot you'd expect to receive all the usual documentation and keys but i was given a key and a photo copy of the v5 - nothing else!
2)The ad very clearly stated spare key available and service history (ive kept screen shots) but i'm still waiting for both, but Vanwise have confirmed they have the key which is being sent and are waiting for the service history.
3) I paid the £199 for the customer care pack which includes AA history check, vehicle inspection, breakdown cover and warranty, GardX Interior and exterior protection and Driveaway Insurance. Nothing is as it seems and i think that trading standards need to be informed as a result.
Warranty I was offered extended warranty options but stated i was happy with the 3month standard warranty. No warranty was ever produced, just the statement vehicle is under manufacturers warranty.
GardX - You're not sure what its all about so you look at van wise's website for clarification and see the following:
GardX creates a highly resilient 4-layer protective coating to keep your paintwork sparkling for miles longer. But it isn’t just about being beautiful on the outside! This fantastic protection system also comes with ‘Stain Guard’, a solution specifically designed to keep your interior in tip-top shape. What’s more, GardX comes with a LIFETIME guarantee giving you complete peace of mind - it really is that good!

We apply the ultimate vehicle paint and interior protection system, to maintain showroom condition and safeguard your future part exchange price.

I asked for the lifetime guarantee document only to be told actually we only give it a treatment we dont do the full package that's the £59 upgrade we talked about - NO SUCH CONVERSATION TOOK PLACE.

4) The van - Its a year old in good condition but the few marks and dents it has were not clearly visible in any of the pictures which is very poor and misleading especially as given you couldn't visit the showroom, the sale falls under distance selling regulations and whilst i know i have 14 days to return the vehicle for a full refund how many people who buy vans can afford to take more time out to do this.

In addition the van has an oil leak which I noticed after a few days as oil spills stained my block paved driveway. It’s been into Fords who confirm it’s a 2 day repair and should have been picked up by the AA inspection. Yet another reason to have discourse with Vanwise as it’s going to cost me 2 days pay just after a lockdown which I’m afraid is just not acceptable.

In summary poor show, still outstanding issues and possibly a van being returned if Vanwise don't provide me with the outstanding items and satisfying the advertised package i.e. GardX and AA warranty or at least reimbursing me for them.