Vanwise  Reviews 

Irfan and Taj recently helped us with all the information we needed to buy a van. They were very helpful and went above and beyond. I would definitely recommend this company and Irfan and Taj!!
Thank you guys, you made this experience super quick and easy!
Thanks
Charlie

Irfan and Taj went above and beyond with their service at Vanwise Group, their customer service was fantastic. I would highly recommend.

Dealing with Taj was amazing friendly helpful and we brought the van that we was after thank you Taj will be back

Bought a ford connect van from paul and dimitri 3 weeks ago. Great van, and great customer service.

the boss got some new maxus vans and the service from Dimitri and Paul was brilliant. Definitely recommend

great service very helpful especially taj. great when they send you a video look around the van and very quick on paperwork no need to be sitting around for hours.
would highly recomend.
tony.

Well where do I start Sam took my call dealt with my enquiry immediately, passed my details to Irfan sales manager I was called quickly sent photos of my part exchange, it was valued close to the figure I had in mind and we struck a deal, I arrived there at 8.30 am was welcomed with a cup of coffee after 240 mile trip, I was met by Taj who dealt with my paperwork and part ex they arranged removal of my private plate for me sorted the tax for my new van and my drive away insurance, I was back on my way at 10am, I can honestly say I was really pleased with the service provided by all members of staff at van wise and would not hesitate to recommend then to anyone needing a new van, service second to none all querys answered without hesitation, absolute pleasure to deal with, well done guys keep up the good work and I'm sure you will be seeing me again many thanks
M Robinson

Was so helpful and Van was a good price and was a good experience all round

Very easy to deal with. Great service and good van. Much better than a main dealer we also used at the same time.

Hi my names is Mr bassett I purchased a vw caddy maxi van was very clean and was very pleased with it .TAJ was the salesperson a very helpful person , though out the transaction he's kept in touch with me , a pleasure to deal with him, all in all a good service happy with the deal I got thanks van wise, cheers taj top gezza .

I bought a van during pandemic. I purchased the vehicle in full when I arrived to collect vehicle it wasn’t the one advertised. I still took the van the tyres were not legal and there was a problem with the guy issuing MOT there. I drove on motorway severe vibration. I managed to get this sorted 6 months down the line gearbox failed. Investigation found elastic bands used to hold gear lever in place. AA warranty sold as extra is not worth a penny as the try and wriggle out. No mechanic will touch warranty as they don’t pay the going rate per hour. STAY WELL CLEAR.

Purchased a Renault kangoo from vanwise staff were very friendly kept us updated on delivery date and process of buy made very simple and fast

Bought a 69 plate VW Caddy van LO69CXC from Irfan, van delivered with no V5c so we couldn't tax it and therefore use it, customer was collecting the same day, no spare key provided, osr reflector in rear bumper broken too. Irfan was going to call me to sort out, heard nothing. I was given a number by Joe to call to tax the van with DVLA, no joy as it wasn't in our name, in the end had to go to the Post Office to tax, long wait there, had to pay £25.00 to finally get it taxed, absolute pain and a waste of my time in the first week of September.
We paid good money for the van, which to be fair is a lovely van, but feel let down with these items and have had no contact from Van Wise since.
Disappointing service as we have bought successfully from you guys before, and it was fine then.

I enquired about a vehicle at 12.30 and was driving it home at 1630!. Fantastic service the sales team were a genuine pleasure to deal with. Rob Barnes

Not a perfect score because I feel after purchasing the van we could have been kept in the loop a little bit more, however all my issues were resolved and the van is good!

Last week I bought van smell horrible and Then they haven’t got spare tire.
But their stuff are extremely good

We bought a Peugeot boxer with less then 20000 on the clock within a month the engine management light was on so i called up and was told to take it to a main dealer as its under warranty.Main dealer reported the light had been on previously and been reset ! not repaired or investigated just reset,i called van wise to be met with poor customer service and was told if a light comes on we would reset it ..what would you expect us to do ! 3 days and £567 later we have our van back.The engine management light was because the service due on the van was not completed so the oil had failed the sensor.We will never return to Van wise Harlow and if i could remove the review from Van wise Harlow website i would..
And the person you need to complain to will not take calls has to be email ....Total rubbish

I have purchased two vehicles from Vanwise now, with the first one they strategically placed one of their Vanwise stickers to hide damage on the rear door, it wasn't till I got it home and removed the sticker that I discovered it. They accused me of damaging the door, after a while they did eventually repair this reluctantly.

The most recent purchase was October last year, I went into their store and requested a long wheel base Peugeot Expert. They said they had one in stock and proceeded with the purchase. It became clear there was several defects with the vans steering column and doors not shutting. They took the van back to repair it. After having it for a day they said there was nothing they can do.

I also noticed a lot of Peugeot Experts on the road that seemed longer than mine, after a quick google I discovered that they had in fact sold me a short wheel base van, when I explicitly asked for a long wheel base. How can a company be called Van "wise" when they lack a basic understanding of the vans they are selling?

I contacted Vanwise immediately and got messed around for months with nonsense replies and sometimes no response at all. By this point despite all my efforts I had got no where and had become incredibly frustrated with the whole situation. We are now in May, eventually one of their stakeholders got in contact with me via email. He had a very aggressive and unprofessional approach to the situation with an excessive use of emojis, clearly he had just discovered this function, there is a time and a place, not whilst trying to resolve a issue caused by incompetent staff.

After a lot of back and forth they agreed to issue a refund but then refused to pay back the full amount on the vehicle, even though the vehicle was in the same condition, if not better condition as I had the door repaired and upgraded the security when I first got the van. Also in order for me to receive the refund they asked me to produce a VAT invoice which seemed odd, anyone in the same situation as this, who wasn't VAT registered would have lost an additional 20% on the thousands already lost.

Its clear this stakeholders job is to deal with situations like this and make sure their bottom line is in the green rather than value their customers. He knew exactly what to say to bully me into making a decision I was not happy with. This whole situation was a result of their negligence, yet I am the one who's had to pay for it, not to mention the stress this has caused.

How I was treated throughout this was despicable, I strongly advise anyone looking to buy a vehicle from Vanwise to rethink their choice, there are plenty of other dealerships out there who care about their customers and who have a good knowledge of the vehicles they are selling.

Please don't make the same mistakes I've made.
Bought a van from Vanwise Harlow in January.
15 minutes after driving away from the Garage, the engine management light came up.
I was asked to bring the van back all the way from London to Marlow.
I was told that the repairs would be completed in a couple of days.
Didn't have the van back until days later.
I was left to pay the cost of hiring and other expenses.
I've had several other issues with the vehicle after it's been returned.
Be very careful.

Hi Lorena
Not sure what version of events you were given.
Please speak to Richard or Zara at you Marlow branch.
Just wanted you to know that since picking the van you've sold to me on 15/01/21 for almost £15000.00.
Please see list of repairs below
1) Add blue system repairs, carried out by EV Tech,company appointment by Vanwise.
It took 8 days on my expenses.
2) Securing unstable battery.
Carried out by the AA, just one day after the van has been returned from EV Tech.
3) Full service including 2 new tyres which were approaching the illegal limitations.
4) Timing belt recall
5) Fuel pipe replacement
6) ABS wire harness repairs
7)) Front shock Absorbers replacement.
The list goes on

I'm still waiting for an appointment from Vanwise to replace the matting which was covered up and disguised on the day I've collected the van.

I'm willing to hand deliver all documents as proof to a Marlow when it's convenient for you.
Also I've sent you an email.
I do hoped that you will find the time to reply.

Great service from start to finish. customer service at the highest level, even though my father is not an easy client, Aman Manocha and the other manager (sorry but I did not remember his name, very nice gentleman of Hungarian origin) spent as much time as we needed answering all questions and meeting our expectations. Thank you so much Harlow team !!