Vaonis Reviews 

Le Vespera Pro est un produit magnifique. La qualité de fabrication du produit et sa malette de transport est impressionnante, et les résultats sont incroyables.

The Vaonis team is very responsive and helpful. My Vespera telescope needed repair under warranty. I was given all instructions and documentation for returning the instrument to France (from the USA) at no cost to me. Vaonis is a quality organization that stands behind its products. The people there are dedicated to finding a solution to any problem and give excellent care to customers.

Gretchen vom Kundenservice war super hilfreich bei meinen vielen Anfängerfragen :) Ich bin sehr zufrieden mit Vaonis.

I submitted a request for information on getting a stretchy dust cover for my second-hand Vespera, but was told the company did not sell these. It took nearly a week for a response, so I wouldn't call that timely but was glad to receive a response to my inquiry.

Your customer service is excellent. I purchased a Vespera Pro and subsequently returned it. In hindsight, I should have bought a Vespera 2. I may do that sometime in the future. I would suggest you have the option of saving images in (png) as those are better than JPEGs for those of us who won't be doing extensive post processing on a computer.

Responded immediately to my questions.

I recently bought a Vaonis Vespera Pro and had a minor problem. The technical support team responded almost immediately to my email, answered my questions and sorted the issue. They could not have been more helpful.
I have been hugely impressed with the Vespera which has far exceeded my expectations. If you are looking for a fuss free way into astro imaging it is hard to beat.

I had an issue with my Vespera, and customer service resolved it in no time. Amazing experience!

From the beginning of the support request, the best support was given.
All problems encountered with the equipment and assistance after transportation were handled in the best possible way and very quickly.

J'ai contacté le support pour un probléme de configuration, et Gretchen a été super réactive et efficace. Elle a tout résolu rapidement. Service au top !

I bought the Vespera as a gift for my family, and it has brought us closer together. The telescope is easy to use, even for the kids, and the images are stunning. We've spent countless nights stargazing together, discovering new celestial objects, and learning more about the universe.

Happy with my limited edition scope. I recommend the brand !

I've had some technical issue with my Vespera II recently. Vaonis Customer Support gave me full help in solving the issue. Agnès Dailly, who is the competent support manager, gave me all the possible instructions in order to sort out the problem, even she asked to send the telescope to them in order to check and fix. I've sent the telescope (from Italy to France) at the beginning of August and received it back after 10 days, fully working. Everything was done at no cost due to the guaranty that still cover my Vespera II.
This was not the first time I've requested support from Vaonis, usually in order to have some operational instructions on using Vespera, sometime in order to suggest improvements. Always Ms. Dailly has responded immediately and effectively to all my emails.
I think that beside the good quality and reliability of the telescope (Vespera II is like this) what you whish from a provider is an excellent customer support, and Vaonis has it: intelligent approach!
For me this is a reason to consider Vaonis a top brand.

Ce qui me Plaît chez Vaonis, c'est leur engagement à innover. Les mises à jour de I'application apportent toujours de nouvelles fonctionnalités qui améliorent I'expérience utilisateur. De plus, leur support client est à la hauteur de la qualité de leurs produits. Un investissement que je ne regrette pas.

As a long-time astronomy enthusiast, I've tried various telescopes, but the Vespera Il stands out. The combination of easy of use, advanced features, and the quality of the images is unparalleled. The app is intuitive. Whether you're a beginner or an experienced stargazer, the Vespera Il is perfect.

Agnes provided exceptional support when I had a question about my order. It's clear that vaonis prioritizes customer satisfaction.

After years away from astronomy, vaonis reignited my passion. The Vespera is so easy to use and the images are stunning. It feels great to be back stargazing!

I backed the Hestia via Kickstarter. It was funded one year ago. The status says shipped, I have received no notification of shipping details and have not received the product.

It's available in shops all over the world but not available to Kickstarter backers.

Vaonis do not reply to messages and have provided no updates since June 27. The updates that we did receive were complete lies. There are a lot of disgruntled backers who have not received the product. There is no customer service and no product. Pathetic.

POURQUOI UNE ENTREPRISE FRANÇAISE ECRIT EN ANGLAIS À SES CLIENTS FRANCAIS ???

Pas de chance la panne tombée juste sur la nouvelle lune de mes vacances...