I have been looking for a car for weeks! And I kept running into issues because I’m self employed, and if that wasn’t an issue it was my poor credit that created the issue. Jordan and his team... Toon meer
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Iv been in the market for a vehicle for over a year now trying to get some wheels, I stumbled apon VAC and gave them a shot & on the first try, BAM! just like that I'm approved for a vehicle. The onl... Toon meer
Bedrijf heeft geantwoord
VAC was such a great company to deal with when looking for a new vehicle. Rodney was awesome and helped me through every step along the way! Definitely recommend this company if you’re looking to get... Toon meer
Bought my 2021 Nissan Kicks from Rodney at VAC. Being a senior I was a little nervous about the process of buying a vehicle over the phone but he put me at ease He had me approved within a short peri... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Do you want to get a car loan in Canada? Loan processing has never been so simple, fast, and reliable. Apply today and get driving!
Contactgegevens
3B-110 Chain Lake Drive, B3S1P7, Halifax, Canada
- +1 902 902 2105
- vehicleapprovalcentre.com
4,2
Goed
95 reviews
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Bought the 2019 Hyundai Santa Fe from…
Bought the 2019 Hyundai Santa Fe from Daren in may roughly . Was looking for awd but they couldn’t find one but said they would include winter tires on top of the alllseason . Car deleiverwd no winter tires and I reached out to the company and Daren with no response . Stay away from these people
26 mei 2022
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Dear Billy,
Thank you for sharing your feedback, and I deeply apologize for the confusion and inconvenience regarding the winter tires. Your experience does not reflect the standards we strive to maintain at our dealership.
I would like to clarify that we were previously partnered with another dealership, but we have decided to part ways due to inconsistencies like the one you've experienced. We recognize the importance of delivering on our promises, and it's evident that we fell short in this case.
I would greatly appreciate the opportunity to make things right. If you could please contact me directly at justin@vehicleapprovalcentre.com, I will personally look into this matter and work with you to resolve it as quickly as possible. We value your business, and I want to ensure that you are completely satisfied with your purchase.
Again, I apologize for this situation and hope to hear from you soon.
Sincerely,
Justin
VAC
Finally got in touch with someone
Finally got in touch with someone, they promised to look into my issues, I am hoping for good results.
8 augustus 2022
Review zonder uitnodiging
I bought a car from nova scotia vehicle…
I bought a car from nova scotia vehicle credit approval center in darthmough nova scotia first one was a Nissan first I had trouble getting my paper work .but after 2 months I traded in mone and bough enother one well let's say this time around its been hell and back been over 2 months trying to get my paper work they sends it down with no.p.o.box on it then they sends it down by pulotor with no street address then after we gets it it's for the wrong vehicle its for the one we traded back then all I hears is we are sorry we are sorry then it's taking that long to get our finial paper work so we can get our plate for it. we go up and the enspection slip is out because it took over 2 months then I had to make an appointment back home called then with time and date then she says she going to call and set up for payment for the new inspection to be done then my wife goes up to get it done tells them who it's threw they never hears tell of them well well this has been the worst dealings that I had to go threw for buying a vehicle from this crowd I have a big write on Facebook about it also it's under Philipmahaney and I would love to hear people's feed back there more detail there about them
6 augustus 2022
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Dear Philip,
We are genuinely sorry to hear about the difficulties you've encountered during your recent purchase. Your experience is absolutely not reflective of the standards we aim to uphold at our center.
I would like to assure you that we have taken notice of the issues you faced, and I am deeply troubled by what has transpired. It's worth mentioning that we were partnered with another dealership during this time, but we have since decided to part ways due to experiences like yours. We believe in maintaining transparency, honesty, and efficiency with our customers, and it's clear that these values were not upheld in your case.
I understand that an apology at this stage doesn't correct the past, but I'd like to personally take responsibility for finding a solution. Please reach out to me directly at justin@vehicleapprovalcentr.com, so we can discuss the situation in detail and take immediate steps to resolve it.
Your feedback is incredibly valuable to us, and we'll take all necessary measures to prevent similar incidents from occurring in the future. Once again, we sincerely apologize, and I look forward to speaking with you soon to make this right.
Best Regards,
Justin
VAC
VAC is the worst customer service
I was in need of a new car, the compmany I’ve dealt with before, I thought it was bad. Until I purchased a vehicle from VAC. I applied on line, fingers crossed. Within minutes, I got a call with great news, which sounded great at the time. The delivery part was the most hassle of all. It was delivered at dark, papers ready to sign and in a rush to go. So whatever I was pleased with what I saw on the outside. Well the inside of the car, is horrible, they said they cleaned it. Just looked like it was vacuumed. White stains all over the back seat, brown or red stains all on top of the roof. Then I had a family member look under and all he seen was rust. Their response is, what did you expect, it’s 2015. I had a 2014 before - no rust. 2 months in, car is squeaking making noises and radio isn’t working. I’ve reached out and was ignored.
5 augustus 2022
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Dear Teressa,
Thank you for taking the time to share your experience with VAC. We're truly sorry to hear about the issues you encountered with your vehicle purchase. We understand how such an experience can be frustrating, and we would like to address your concerns directly.
At the time of your purchase, VAC was partnered with another dealership, which was responsible for the preparation and delivery of the vehicles. Your review has brought to light some concerning issues with their practices, and we want to assure you that we take this feedback seriously.
Since your purchase, we have evaluated our partnership and decided to part ways with that particular dealership. This decision was made precisely to prevent situations like the one you faced. Our commitment to customer satisfaction is paramount, and we have implemented new processes to ensure that future customers receive vehicles that meet our high standards for quality and cleanliness.
We regret that your experience was not up to our usual standards, and we would like to make things right. Please reach out to our customer service team at your earliest convenience, and we will do our best to address the issues with your vehicle.
Once again, we apologize for the inconvenience and thank you for helping us identify areas where we can improve. Your feedback is invaluable, and we hope to have the opportunity to serve you better in the future.
Best Regards,
VAC
VAC are crooks
Absolutely terrible people working here. They sell cars with issues, deliver them at dark so you can't see them, and then laugh at you when you're upset about it. Shop somewhere else. You will be thankful you did.
20 juli 2022
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Dear Kate,
Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you encountered during your recent interaction with our dealership.
At the time of your purchase, we were partnered with another dealership, and unfortunately, there were some issues during that partnership that did not align with our commitment to quality and customer satisfaction. We want you to know that we have since parted ways with that dealership precisely for reasons like the one you've experienced.
Your feedback is important to us and helps us to make necessary improvements to our service. We would like the opportunity to discuss this matter further and work towards a resolution that ensures your satisfaction.
Please feel free to reach out to us directly at justin@vehicleapprovalcentre.com, and we will make it a priority to address your concerns. Once again, we deeply regret the inconvenience you have faced, and we hope to have the chance to make things right.
Best Regards,
VAC
Shop around before going to these guys
Shop around before going to these guys. They made me believe they were the only people who would approve me. They weren’t. I have terrible credit. There’s more places out there! My car salesman acted like I was nothing. Promised me a car two days in a row. And “unforeseen problems” were wrong with car so he didn’t deliver the car when he said he would. When I questioned him. He said “you know, I’m not really making money on this deal..”. Thanks. Then they said they went above and beyond for me. My ass! Made me feel like crap. And I instantly got approved somewhere else. When I voiced my concerns and how upset I was he sent the manager to talk to me , who’s first response was, “you want out of the deal?” Like I thought I was suppose to be treated with respect and at least like someone at this company have a fu$&. Worst service ever! And they wanted me to pay bills-weekly 187 for 5 years. Now I found a car for 158 biweekly for 3 years! Glad this happened... saved me 8,9 gran?! So thanks vechicle approval center. Could have been wasting 9 grand on ur terrible service!! Never been so disappointed by a sales person. I worked in sales. They didn’t care if they got my business or not. Tried to bully me into buying car. Was brutal. So shop around!!! There’s better deals out there!! And if these guys will approve you so will someone else!!!
7 april 2022
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Dear Kerri,
I am truly sorry to read about your disappointing experience at Vehicle Approval Centre. Your feedback is very valuable, and I want to address your concerns openly.
At the time of your experience, we were partnered with another dealership, and it seems that your dissatisfaction stems from issues related to that partnership. Since then, we have re-evaluated our relationship and decided to split with that dealership for reasons exactly like the ones you have described.
I want to assure you that our priority is always to provide our customers with the best service, respect, and transparency. The experience you shared is entirely inconsistent with our values, and we have taken steps to ensure that this doesn't happen again in the future.
Your discovery of a better deal elsewhere is a clear indication that shopping around is a wise strategy, and we appreciate you bringing this to our attention. We are committed to competitive pricing and exceptional service, and your review will help us improve in those areas.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We would welcome an opportunity to regain your trust and provide you with the high-quality service that you deserve.
Thank you once again for taking the time to share your experience, and best wishes with your new vehicle.
Sincerely,
VAC
Nightmare Experience
If it was possible to rate this company zero stars I would.
0/10 in all aspects!
We purchased a vehicle for our growing family and only two days after the vehicle was delivered it started having issues.
I reached out to my sales representative only to be told that my mechanic was wrong and that don’t understand what an inspection consists of!
After several interactions with this sales rep, I was told the issues would be resolved as it was within the 30 days.
30 days goes by … nothing!
After speaking with the manager, I was told that the sales rep is no longer employed there and unfortunately we have surpassed our 30 days to have issues resolved.
Now, five months later, numerous phone calls and emails and the issue has yet to be resolved.
This companies failure to deal with this situation has placed myself and my family at risk.
I would NEVER recommend purchasing a vehicle from this company.
They are negligent and need to be held accountable.
9 maart 2022
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Dear Rebecca,
Thank you for taking the time to share your experience with us. We genuinely regret the unfortunate situation you have faced with your recent vehicle purchase, and we understand the frustration and concern it has caused you and your family.
At the time of your purchase, we were partnered with another dealership, and it appears that this situation might have arisen from challenges associated with that partnership. Please know that we have since ended this partnership precisely to avoid issues like the one you've experienced. Your experience is a stark reminder of why we made that decision, and we are committed to improving our processes to ensure our customers are protected in the future.
While we understand that this doesn't change what has happened to you, we would like to explore any possible ways we might still be able to assist you. Please reach out to us directly at justin@vehicleapprovalcentre.com, and we will do our utmost to address your concerns.
Once again, we apologize for this experience, and we hope to have the opportunity to regain your trust.
Best regards,
VAC
nightmare
Horrific nightmare, got a vehicle from them, issues with it 2 days later and they promised to fix it, then turn around and tell me that the salesman who made those promises is no longer an employee and they wont honor his guarantees. vehicle has been nothing but issues and their lack of response and willingness to help is horrific. I suggest never buying from there. I have a family and now a very unsafe vehicle and regret even looking at their company. They still 5 months later wont even call me back.
**edit , gave information and still no contact . Amanda Bellefontaine
8 maart 2022
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Dear Amanda,
I deeply regret hearing about the negative experience you had with us at Vehicle Approval Centre. Your concerns are both understood and valid, and I want to offer my sincerest apologies for the issues you've faced with your vehicle and the lack of response from our side.
During the time of your purchase, we were partnered with another dealership, and the situation you've described aligns with some of the challenges we were experiencing in that partnership. The inconsistency in communication and service, unfortunately, was a recurring problem, and it played a significant part in our decision to part ways with that dealership.
I want to assure you that your experience does not reflect our current standards and practices. Our aim has always been to provide our customers with safe and reliable vehicles, and we are actively working to enhance our service to avoid issues like this in the future.
Please allow us to make this right for you. I would like to invite you to get in touch with me directly at justin@vehicleapprovalcentre.com so we can discuss how we can address your concerns and find a solution that will hopefully restore your trust in our company.
Once again, I apologize for the inconvenience you've encountered, and I hope we have the opportunity to demonstrate our commitment to your satisfaction.
Best regards,
VAC
Terrible worst customer service ever…
Terrible worst customer service ever would not recommend this Company to anyone. Buyers BEAWARE... They tell you what you want to hear to get you into one of their vehicles make promises to be looked after but once everything signed they ignore you.
4 januari 2022
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Dear Rebecca,
Thank you for taking the time to share your concerns. We deeply regret the experience you had, and we want you to know that we take your feedback very seriously.
At the time of your experience, we were partnered with another dealership, and we understand that this collaboration may have contributed to some of the issues you faced. We want to assure you that we have since recognized the need for improvement and have taken decisive action by splitting from that partnership. This decision was made in part to address problems like the one you encountered, as we strive to provide our customers with the best possible experience.
We would like to make things right, and we encourage you to reach out to us directly so that we can discuss your specific situation and find a suitable resolution. Your satisfaction is our top priority, and we are committed to making sure that our customers feel heard and well taken care of.
Once again, we apologize for any inconvenience this may have caused you, and we hope to have the opportunity to regain your trust.
Best regards,
VAC
Worse buying experience I've ever had
Worse buying experience I've ever had. I dealt with Alex. Although friendly and quick to help make the sale, over a month later and so many emails, I have yet to receive my registration, only an emailed copy if my loan agreement (and that's after I asked for it) no warranty documents, repairs discussed have been an on going discussion and he reverses the blame by saying that my phone only goes to voice mail when he tries to contact me. However, nit one single voicemail is left...I do not recommend.
24 september 2021
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Dear Carrie,
Thank you for taking the time to share your feedback. I want to extend our sincerest apologies for the experience you have had with our Vehicle Approval Centre, and in particular, with the service provided by Alex. It is clear that we did not meet your expectations, and for that, I am truly sorry.
Your comments have been taken very seriously, and I want to assure you that we will address each of your concerns. We understand the importance of a smooth vehicle purchasing process, including prompt registration, accurate warranty documentation, and clear communication regarding repairs.
I would like to personally oversee the resolution of your concerns. Please provide me with the best way to reach you, or feel free to contact me directly at justin@vehicleapprovalcentre.com. I will make sure that we resolve the registration issue, provide all necessary documents, and clarify any repairs discussed.
Regarding the communication challenges, we will investigate why voicemails were not left and why there seemed to be an ongoing issue in reaching you. Your feedback helps us identify areas for improvement, and we are committed to taking the necessary steps to prevent a similar situation in the future.
Again, I apologize for any inconvenience this has caused, and I hope that we can rebuild your trust in our services. Thank you for giving us the opportunity to address these concerns.
Best regards,
VAC
Highly recommend
Very easy to work with. Gave me lots of vehicle options to choose from until I found what I wanted.
10 juli 2021
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Dear Mr. MacDonald,
Thank you so much for taking the time to share your experience at Vehicle Approval Centre. It's fantastic to hear that our team was able to provide you with an array of options and assist you in finding the perfect vehicle to meet your needs.
Your satisfaction is our top priority, and your feedback helps us know we're on the right track. We hope you're enjoying your new vehicle, and please know that we're here for you should you need anything in the future.
Safe driving, and thank you again for choosing Vehicle Approval Centre!
Best regards,
VAC
I literally enjoyed my experience…
I literally enjoyed my experience with their team. They didn't let me know about behind the curtain processings. I never thought of getting a car just by sitting at home and that too with such good car loan of fair interest rates.. Thanks!
23 januari 2021
Review zonder uitnodiging
Antwoord van Vehicle Approval Centre
Hey Rebecca 👋
We are all about transparency! We appreciate your business :)
Antwoord van Vehicle Approval Centre
Hi Rebecca,
Thank you so much for taking the time to share your positive experience with us at Vehicle Approval Centre! We're thrilled to hear that you enjoyed our streamlined process, and that we could make getting a car loan as hassle-free as possible for you.
Our team works hard to make sure the complexities behind the scenes don't get in the way of our customers' experience, and we're glad that this approach resonated with you. Knowing that you were able to secure a fair interest rate and get a car right from the comfort of your home fills us with immense pride.
Thank you for choosing Vehicle Approval Centre. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Safe travels and enjoy your new car!
Best,
VAC
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