VELFAC Reviews 

Excellent service given I am a very happy customer
The communication was excellent and the window contractors were amazing on the day they completed the work quickly and efficiently.
The whole service from start to finish was excellent
Thank you

Extremely professional and efficient. Excellent customer service

Spent £17k on velfac and rational (both Dovista products) windows and doors via uk distributor ADW. These have been in place about a year and a half in an extension. Came back from a week away at Easter and internal pane of sliding door has cracked. Dovista, velfac uk and adw simply don’t want to know. Not covered by the 12 year warranty and £2k to replace. Extremely unhelpful, no one out to look at it, just suggesting settlement of building (nonsense) or thermal movement and don’t want to hear anything more. Really regretting using them. Our building company no longer using them as a result

We had mislaid a key for our windows. They responded to my phone call extremely quickly and in a very friendly manner. I got the impression that their customer support is excellent

We had an older system
Velfac 200 installed in two house and after 15 years the seals are swelling , handles won’t close . Main door handle broken . We cannot get replacement and as we live in Ireland no back up service. We are beyond disappointed.
We went for this system the most expensive of our options and we seriously regret the decision now

I was very grateful for the excellent customer service I received regarding the delivery of a door handle by a specific date.

I placed my order on line this morning with customer services and I have been told that the parts that I want are coming out in tonight's post.
Fantastic customer service team, particularly Lesley Millar.

Extremely impressed by Velfac's response to an issue we had with our door locking mechanism. Excellent communications and a very quick turn around when we really needed it.
Many thanks. Ryan

Well done VELFAC, thanks to Mark and Sean it looks like a resolution is possible. Really appreciate your time and effort for this ongoing situation.

Previously: Terrible after sales service. Despite providing the complete history and email trail of how they had patched up and repaired a problem at installation and having provided the name of their installer that failed to come out and fix the problem on 3 occasions, they are just not interested! Even though the problem started long before the warranty period, because we are now just out of warranty they wipe their hands! All we asked for was an engineer to come and assess the problem. Given the fault may lie with their initial installation, you would of thought a gesture of goodwill to assess the situation was not too much to ask! Beautiful bifold doors but totally unusable!!

Many thanks for sorting so promptly. We are very pleased with the refit and thanks to Jon and colleague who attended on site.
We really appreciate the good customer service we have received from Dovista. Top class. Thank-you

About 3 years after acquiring our apartment, realised that the handle of the door to the balcony was always coming off. Traced the supplier and contacted Dovista/Velac. The Customer Service agent showed me how to identify the model. Days later, I was sent a replacement door lock assembly not only for the balcony door but for the front door as well. All free of charge.

The Staff! Every member of the team I have spoken to has been super helpful, fast at responding and have gone out of their way to get the job done! I would definitely recommend working with the team!

AMAZING SARAH ON AFTERSALES HELPED ME TREMENDOUSLY&SO GREATLY APPRECIATED

Very customer oriented focus. Thanks for the great after sales service.

Excellent service for the uninitiated in the knowledge, awareness and technology, all without a catalogue and the minimum of fuss. Delivery as scheduled.
Photos helped both ways.

Excellent service, easy quick communication, friendly efficient staff (both he engineer and the person I was speaking to over email Michal)

deposit paid (admittedly via one of their approved and suggested distributors) in September, chasing phone calls to both Winrem and Velfac from December through to January (currently totalling 8 chasing phone calls to Velfac) and each time a promised call back from a lady who's name I can't remember or Benjamin.

Great looking windows (from the sample/showrooms I've seen) however I dreadful customer service.

Excellent, friendly and speedy service from helpful staff. Thank you

Don't have spare keys for my windows when selling flat and Stephen was very swift in responding to my request and even offered to send me keys free of charge.