I was in touch with Allen at Verify and I cannot praise him enough; indeed in this case he brought enormous credit to the company. He was totally attentive, sympathetic and caring, dealt impressively... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Allen was extremely helpful towards me in helping me get my DBS check verified. It was a struggle for me, but he guided me through the process very helpfully.
Bedrijf heeft geantwoord
It was great service provide by Allen. Response timing was very quick. I got my solution within few hours. I really appreciate their support and service. Thank you Allen😊
Bedrijf heeft geantwoord
After carefully re reading every page of the process, I understood it better. I'm old school, need a human guide. As do many people surely. Very glad to have found Allen there who's help with my broth... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Verify Online provides an immediate and effective decision on the legitimacy of a document by using a range of specialist techniques. Simply register an account online and upload a scan or photo of your document from your smartphone, tablet or computer. It couldn’t be easier. Verify Online will validate the uploaded document by using advanced mathematical algorithms, colour wave technology and by referencing a proprietary library of document images.
Contactgegevens
124 City Road, EC1V 2NX, London , Verenigd Koninkrijk
- 03330 300 007
- support@verifyonline.co.uk
- verifyonline.co.uk
4,7
Uitstekend
911 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Allen was very quick with getting the…
Allen was very quick with getting the issue sorted and managed to sort the issue straight away great customer service
29 maart 2026
Antwoord van Verify Online
Hi Josh, thanks so much for sharing this. It’s great to hear Allen was able to get everything sorted so quickly for you. He takes real pride in helping customers, and your feedback will mean a lot to him. We’re glad the experience felt smooth from start to finish.
Allen was so helpful
Allen was so helpful. Guided me through the process and e mailed me promptly. Can’t praise Allen enough. Thank you
26 maart 2026
Antwoord van Verify Online
Hi Sian, thank you for sharing this. It’s great to hear how helpful Allen was and that he guided you through everything so smoothly. I’ll make sure your feedback is passed on to him. We really appreciate you taking the time to leave such a kind review.
Great customer support - Allen!
Had an issue and their customer service team resolved very quickly!
24 maart 2026
Antwoord van Verify Online
Hi Ronan, thanks for sharing your experience. I’m glad our customer service team were able to sort things out quickly for you. We appreciate you taking the time to leave a review.
186685
186685 I have been going through the process of a DBS.
I have emailed them several times and I have at all times received a response very quickly. I emailed on a Sunday evening, expecting them to receive it early Monday morning, but I actually got a response that night, which I was not expecting. Superb response from a gentleman called Allan
20 maart 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Tobia, thank you for sharing this. We’re really pleased to hear that the process has been smooth and that our team has been quick to respond. It’s great to know Allen was able to support you so promptly, even out of hours. We’ll make sure your feedback is passed on to him.
We appreciate you taking the time to leave a review and for highlighting your experience.
Wonderful customer service
Allen has been extremely helpful and always responded to my need for help very quickly and clearly.
23 maart 2026
Antwoord van Verify Online
Hi Marcus, thank you for taking the time to share this. We’re delighted to hear how helpful Allen has been, and it’s great to know his quick, clear support made such a positive impact.
Allen was a great assistant
Allen was a great assistant , it really helped me a lot during my situation . Also he is very kind and patient.
19 maart 2026
Antwoord van Verify Online
Hi Servete, thank you so much for sharing this. We’re really glad to hear that Allen was able to support you when you needed it most. We appreciate you taking the time to leave this review.
Thank you
Thank you. Couldn’t work out how to use it , guidance from the team helped the procedure forward, quick response from Allen
18 maart 2026
Antwoord van Verify Online
Hi Tina, thank you for your review. I’m glad to hear your certificate arrived and that Allen’s guidance helped you move the process forward. We appreciate you taking the time to share your experience.
Antwoord van Verify Online
Thanks for your kind words. We’re glad you found us easy to contact and we’re always here to help whenever you need anything.
I had difficulty with completing an…
I had difficulty with completing an online verification and customer support had a fast response that was very helpful, straightforward and no fuss and also very friendly. Thanks again :).
16 maart 2026
Antwoord van Verify Online
Hi Leanne, thank you for sharing this. I’m really glad our team could step in quickly and make the verification process easier for you. It’s great to hear the support you received felt clear, helpful, and friendly. We appreciate you taking the time to leave a review and we’re always here if you need anything in the future.
Good service
Had a technical issue with getting on to the site but the issue was solved quickly by customer support.
Very helpful indeed
13 maart 2026
Antwoord van Verify Online
Hi Kirsty, thank you for your review. I’m glad to hear the technical issue was resolved quickly and that our support team was able to help. It’s great to know you found the service helpful.
Thanks to Allen all is good
Allen made the process much more bearable, very supportive and helpful. Quick to answer with good tips if things don't work as expected. Thanks very much for your help Allen!
10 maart 2026
Antwoord van Verify Online
Hi Sandra, thank you for the kind words. I’m really glad to hear Allen was able to make the process easier for you. He takes a lot of pride in being supportive and quick to help, so your feedback means a great deal. I’ll be sure to pass this on to him.
I had a great experience with trust…
I had a great experience with trust pilot. Good co operation, good response, timely results, effective work, great choice
9 maart 2026
Antwoord van Verify Online
Hi Benazir, thank you for sharing your experience with us. It’s great to hear that you found our team cooperative, responsive, and effective. We’re glad the process felt smooth and timely for you. Your feedback means a lot.
Antwoord van Verify Online
Hi Richard, thanks for sharing your feedback. It’s great to hear the communication was clear and the support helpful. We’ll make sure Allen sees your message. If you need anything else along the way, we’re here to help.
Great Support from Allen!
Allen from the support team was so helpful. My queries were all resolved quickly and professionally. I was pleasantly surprised with how fast the response time was.
5 maart 2026
Antwoord van Verify Online
Hi Michael, thank you for your kind words. It’s great to hear that Allen was able to help and that everything was resolved quickly and professionally. We’re glad the fast response made a difference, and we appreciate you taking the time to share your experience. If there’s anything else you need, we’re always here to help.
DBS APPLICATION REVIEW by Yun-Yun
It was my first time to apply for a DBS online through an organization. There were some issues that confused me a bit during the process. Yet the support department was able to assist me with the problems by clear instructions and explanations.
I really appreciate their professional abilities , polite attitude. Most of all, they can always cope with my issues in time. I literally appreciate it.
3 maart 2026
Antwoord van Verify Online
Hi Peter, thank you for sharing such thoughtful feedback. It’s great to hear that, even with a few confusing moments during your first application, the support team were able to guide you through everything clearly and in good time. Your appreciation for the team’s patience and clarity will mean a lot to them, and we’ll make sure your comments are passed on.
I was having trouble getting myself…
I was having trouble getting myself verified. I emailed late evening and got an email back almost straight away. I got help from the amazing Allen, who sorted everything out in less than an hour. Great and friendly quick communication. Easy process
3 maart 2026
Antwoord van Verify Online
Hi, Billie, thank you for sharing this. It’s great to hear that Allen was able to step in so quickly and get your verification issue sorted. I’m glad the process felt easy once the issue was resolved.
I am happy with the assistance provided…
I am happy with the assistance provided by verify online , truly appreciated, Allen helped me out with my verification at every step and guided me well.
3 maart 2026
Antwoord van Verify Online
Hi Satya, thank you for sharing your feedback. It’s great to hear that you were happy with the assistance, and that Allen was able to guide you through each step of your verification so clearly.
Awful Website Experience
The website experience is awful for uploading an ID and one document. I uploaded my passport and a bank statement and the coding of the website is awful. Most of the pop ups shown didn't display properly, I was able to progress through by editting in the inspection console but clearly zero attention is made to the UX of this product. Furthermore, this was the 'online' version of verifying my document - which costed £11 which they took upfront. If I had given up and did the free manual version I can't imagine how awful the process would have been to get a refund. It's outrageous that this website is essentially the only recommended service for a DBS check.
EDIT: VerifyOnline responded to a complaint I made directly with them and refunded me the cost which was appreciated. I do still need to use the service to get my check completed and it is quite painful.
2 maart 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Paul, thank you for taking the time to share such detailed feedback. We're really sorry the upload process felt so frustrating. The experience you’ve described isn’t what we want for anyone, and your comments about the pop‑ups, layout issues, and overall usability are genuinely helpful for us to review.
To get this sorted properly — including checking the £11 charge and making sure everything is handled correctly — please contact support@verifyonline.co.uk so the team can look directly at your application and assist you.
I had a great experience.Allen was very…
I had a great experience.Allen was very quick in responding and sort out my issues very fastly and it was very easy to reach him
26 februari 2026
Antwoord van Verify Online
Hi Neethu, thank you for sharing your experience. We’re really pleased to hear that Allen was able to respond quickly and get everything sorted for you so smoothly. We appreciate you taking the time to leave this review.
Very impressed with customer support
I’m IT savvy and use computers every day for many different tasks. However, I realised this was probably going to a tricky process. I quickly ran into difficulty when the automated site didn’t send me an email to confirm my identity, after I made my payment. I was pretty worried because I needed the identity certificate quickly.
I contacted customer support by email and I quickly received a reply from Allen, who sorted out my issue in a single reply. He helped me through the process with simple instructions that anyone could understand. I’m pleased with the speed everything happened and that there was someone with good comprehension skills there to help me.
26 februari 2026
Antwoord van Verify Online
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Allen was able to step in quickly and get everything resolved for you.
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