vetchy.com Reviews 

I love the Vetchy suits I have but and ordered another one however Hello,

My recent order has not moved since August 6th in california. I emailed customer service 5 times and have gotten no response which is very disappointing and unlike them, but I would really like this suit before summer is over its never taken this long to be delivered.

I previously owned 3 Vetchy swimsuits. They fit amazingly well when very few things fit me (a 34G and the MDD were perfect with the stretch.)
After having a reduction surgery, I wanted to replace just the tops, and Vetchy customer service worked with me on a special order. After I received them, I realized they still weren't the correct size. It took me two returns- and they even made an exception for the second return. I am thrilled with the quick response, quick shipping, and wonderful customer service! I love their swimwear- it's flattering on so many different body types.

I cannot yet rate the swimming suit itself because I ordered it now 14 days ago and have yet to receive it. I ordered it in plenty of time since it is stateside shipping to have it by next week which is my vacation.
After receiving no correspondence from the emails that I have sent I ordered another one and chose expedited shipping which cost $30.
So clearly if you want normal shipping, you will have to spend the extra $30

All I want to do is buy bottoms. I bought a suit. Wore it felt like the bottoms were too big, bought a second suit, different color with the alternate sizing was a much better fit. All I need to do is buy the bottoms for a suit I have already worn. I can't return it, I don;t need the top, I only need the bottoms. I have sent many email asking about how to do this and they will not even get back to me. I don't need the whole suit, the top fits fine. Why won't you respond Vetchy?

DO NOT BUY. NO OPTIONS IF PRODUCT DOES NOT WORK FOR YOU OTHER THAN BEING OUT OF MONEY. I ordered 2 swimsuits totaling $296.00 and they did not work out. The options to return is a fee for restocking or gift card for an exchange. I chose to exchange. Those suits did not work and I realized the brand was not for me. I chose this time to take the hit for restocking and was told due to a gift card I can only get a credit. I went back and forth with so-called customer service explaining the gift card was an exchange not a gift card purchase and understand there will be a fee for the full return. They will not budge. So, I have to use the 'gift card'. This time thinking coverup or something else. Guess what, I was given 2 different codes and neither works. I now am not getting any responses back. Vetchy has my money and the product and I cannot get any assistance.
Upon further review I noticed that if there is notification delivery was made and you do not have the product. Vetchy will not assist and the policy is to tell you to make a police report.

I ordered for the first time and the top didnt fit right for my size. I emailed them and they helped to replace it right away and gave me recommendations based on the measurements I sent to. them, I thought the swimwear is amazing and less expensive than other brands for the quality and the cup you are getting. Not sure why others had such a weird experience mine was great.

This company is sketchy. They don’t respond to emails and don’t have a phone number

Buy this suit if you want to wait 90 days for it.

Don’t buy from them. Awful customer service. I purchased a top and bottom from them, only the top came and they wanted multiple pictures of proof I didn’t get them bottom. I even did an express order for my trip just in case sizes were wrong. Didn’t hear back from them in a week and now they want me to just return my order because they said it won’t be here in time…meanwhile they could have just sent the bottoms when I originally said they never came it wouldn’t have been a problem. Super inconvenient and awful customer service

If I could rate 0 I would. This is a scam company. I followed their guidelines and purchased multiple suits. None were correct and I returned well within the 14 day window. I have waited over a month for a refund and there is no customer support. A bot send an email that a human will be in contact and they do not. Many are seeking legal help for this fraudulent company.

Don’t waste your money here! They do not respond to emails been trying to get a return shipping label for 3 weeks no response and the bathing suiets are terrible! The material is NOT worth the money! Big scam!!

This company is nothing but fraud! I ordered swimsuit - they said it was delivered and it wasn’t, “ customer service” told me to call police since they are not able to provide proof of delivery, they said on our end it was “ marked as delivered “ !!!! WOW customer service !

Upsize especially on the top. I bought three suits. A girlfriend of mine bought two and neither of us have luck with the tops fitting

Such a scam of a company. Purchased 2 suits at $158/each and they were advertised as eligible for return w/in 14 days. They did not fit, so I went to initiate a return and was told they were final sale and 40% off and not eligible for return. They are not on sale at all. They are listed as $158 on their site with no sale or final sale label. If $158 is 40% off that would mean the suits are $395 at their regular price?!?!? I think not.

I actually had to start an investigation with my bank for what I feel is a fraudulent company refusing to honor their advertised policies.

Would love for someone at Vetchy to call me. They only email and it’s takes DAYS to hear from anyone.

The slowest return policy of any company I’ve done business with. They received all the items 14 days ago and still haven’t issued a refund. You reach out to customer service and they are super slow to respond and when they finally do they say their returns are handled by a third party that processes multiple companies returns….. thank you for your patience. Unbelievable. They get to keep your money for weeks until they decide to refund you. I won’t order from them again for this reason alone. Bathing suits are hard not every suit looks great on every person. They need to fix this ridiculous return problem.

Vetchy is a thief company! They take your money, and there's no way to reach them directly! Their online process is ineffective and leads to nowhere. PLEASE, I WARN YOU NOT TO PURCHASE FROM THIS COMPANY!

I ordered 3 bikinis online based on their sizing guide and the bottoms fit perfectly, but the tops were too small. I went to exchange the tops for a larger size, but unfortunately, they were too big and didn't work either.

I went to return the suits and customer service told me I was out of the original 14-day window, which is insane because I was out of the window because I made an exchange to try and make the suits work. They only have email customer support and they take days to get back to you, and they would not budge on letting me return the suits that do not fit.

Now I'm stuck with multiple suits that do not fit. If I had known making an exchange would prevent me from returning the suits, I would have never ordered from this brand.

I’m very surprised. After my initial contact to request an exchange for a smaller size bottom was acknowledged, they stopped responding to my emails. It’s been four days now and after writing to two different email addresses, I’m still not getting a response. I would like to know how I can find someone at the company who cares, at this point. Very sad. Not inexpensive merchandise to not be able to get a proper size.

I had to return the top for a larger size. Now it fits better but it’s tight around the ribs and not very comfortable. The bottom is strange. They advised a size up for more coverage but the bottoms are baggy and when they get wet they hang like a wet diaper. I’m not sure I could advise buying this if you want to get it wet. I may ask customer service if they all have this material and see about an exchange.

So both bikinis didn't fit. The quality was ok, not impressive. Whatever. But I returned items , they were delivered back to their facility according to tracking history UPS provided. It has been several weeks now and I didn't hear back from them, and didn't get my money back. Will have to contact my bank now. Think twice before you order.