vetchy.com Reviews 

Received my bikini within 5 days of ordering it and the sizing is perfect!

I saw these reviews and was rather scared to order, but given that I’m located in the US and this company ships from California, I had none of the issues noted by others. They shipped in a week after ordering during a holiday (not super speed but it seems like a smaller company and I was notified of the order progress along the way) plus I’m so happy with the swim suit. It’s a great quality and fit, in my opinion, and I like that it has better coverage on the bottoms than many other companies now. No complaints here!

DO NOT ORDER!

I wish I had come on here first and read the same reviews. I treated myself to trying two bikinis that cost way more than I would usually spend at £250, only to be charged additional £105 in customs charges that I had no choice to pay because if I refused, Vetchy wouldn’t refund my payment. Shocking unhelpful company who shouldn’t be shipping aboard without providing a duty of care to customers.

Ordered a bikini and sarong which was not cheap and a special treat. On arrival in the UK, I was shocked to be charged £78 in customs charges which I could not afford. I wrote to Vetchy customer service to say that Parcelforce would be returning the items to Vetchy because the customs charges would not be paid and that I was expecting a refund for returned goods. No one has ever responded to me and I am now £187 down with no items to show for it. Do not order from this company if you live in the UK.

Beware International Customers. I live in Italy and was shocked to be presented with a customs/ duties charge of €53 in order to accept the delivery of a bikini. I had already paid €28 for express delivery (non-refundable) and wasn't clear on whether I'd be entitled to a refund for the item, so faced a difficult decision whether to accept or reject the package. I paid and then double sting - the bikini is totally different than expected and not a good fit at all. I used their fit guide before ordering so was pretty confident it would be fine. I'm so annoyed and customer service have been the worst - not helpful at all, just quoting generic stuff from their website. If I want to return it, I'll have to pay for the return (there is no return label), so I'll essentially be paying the price of the bikini again when you consider the delivery charge, taxes and return cost. Don't make the same mistake I did and go with another brand with more transparent pricing and easy returns.

I bought a bikini online through this company seen on Facebook, it’s wasn’t as expected so I sent it back to the company which is in America, expecting a free returns label. I buy a lot of products from the USA so this is normal, anyway no free label and got charged just under £20 to ship it back. I have contacted the company but no response to this issue, I definitely won’t use them again very disappointed.

Loose threads, material does not ‘fold’ where it should (not seamed together well). Marketing photos look great but in reality- bad.
Would not recommend and very disappointed by quality of item.

Daniel in customer service is both rude and unhelpful. Waiting for my shipment to arrive and whether or not I like the bikinis I’ll never shop here again.

DO NOT ORDER FROM VETCHY IF IN UK!

On the website, they say "free shipping costs to UK."

I've then had a UPS import fee come through for £139.09! This is for the delivery of three swimsuits!!

Thought there must be some mistake, so I sent Vetchy an email explaining that I'd already paid shipping costs so the items delivered in 5-7 working days. This is the email I received back:

Thank you for reaching out to us.

We understand that this can be frustrating but unfortunately import duties are beyond our control.

All international packages may be subject to import duties and taxes and are not included in the price at checkout.
These fees are charged by your country of import and we have no control over any customs/duties fees associated with your order.
VETCHY is not responsible for these charges.

Kindly contact the carrier or your local post office to settle this charges in order to release your package as soon as possible.

Shipping & Returns Policy
For orders that are refused upon deliver, we will not offer refunds for the merchandise or shipping.
We will not be responsible for paying for the return fees when the package is abandoned.

If you have any further questions please don't hesitate to reach out.

Best regards,

Daniel
VETCHY
Online Customer Care.

...

Unless you want to pay 1/3rd of the price again for import fees, save yourself and order a swimsuit from a UK brand instead