I had a problem of technical nature which i was hoping we could resolve quickly. Ankit was exceptionally quick and helpful and solved my problem very very quickly. The whole experience with Vetting wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Vetting.com is like one stop shop for all your employment checks. I have used it before and using it now at current employer. The support that you get is seamless, they don't let you wait if there's s... Toon meer
Bedrijf heeft geantwoord
I suspect they use outsourced staff who have no clue how the UK or Europe's names are formed(Maiden, divorcees, hyphenated) because they just keep repeating themselves. They send email alerts to re... Toon meer
Bedrijf heeft geantwoord
These guys are brilliant. Firstly the contact details for support are easy to find. They dont make you run around or talk to a chatbot to get an answer. Secondly when you email support, their response... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Background Screening & Referencing. Simpler, faster, safer. The Vetting.com platform centralises all of your background screening in one location for a faster, fully compliant and more cost-effective process. Our system is intuitive, slick and seamless, doing all the hard work digitally, in the background, speeding things up while maintaining full visibility for compliance purposes. The result? A smooth, comprehensive background screening process and a fabulous customer experience.
Contactgegevens
7 Bell Yard, WC2A 2JR, London, Verenigd Koninkrijk
- support@vetting.com
- vetting.com
4,3
Uitstekend
196 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Niggles need ironing out
Completion of the form was ok, but small things that Vetting.com should have found and rectified by now. Eg. Why can't I get a sense of what type of information I'll need to complete at the start, and my progress throughout? I couldn't see a way to say that I still live in my current address- I had to put an end date in the future. Previous address dates needed to be exactly consecutive, even though exact dates weren't needed. Why does the driving license have a license number and a document number, and what does Region mean in this context? Why do I need to enter my National Insurance number twice? Why isn't my phone number on my profile formatted in the standard UK way? Etc etc.
14 oktober 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Jonny Crabb,
First and foremost, thank you ever so much for taking the time to provide an informative review. I am very grateful for your feedback, and there will be development that ensues.
With regards to some of the elements that you have raised there are of course reasons for why the platform asks for certain things, and why there are parameters set. Firstly, there are a few fields that require duplicity - this is much like a repeat of a password, or confirmation of email addresses to ensure manual completion - this serves as a discrepancy checker that forms an intrinsic part of the necessary verification processes required to follow legislation and guidelines. In order to meet the Government guidelines surrounding ID and address verification there are certain standards that we have to meet.
With regards to your address entries, we have to have start and end dates for the entirety of address history, including your latest address. The reason for this is that on the day you are completing the information that is your address, however a person could move the following day, week, month etc. If that happens then the check would be invalidated is let as address "current" or something similar. The only factual response is that on the day of submitting the check that is your home address.
With regards to inputting information from evidence of ID documents, it is absolutely necessary to ask for all fields, as our intuitive platform runs a series of technical tests to highlight any discrepancies, again to conform to certain standards that are required. What I have taken from your feedback is that things could have been clearer to ensure ease of completion - thank you!
I do hope that this response helps both you and any prospective candidates using our platform.
Kind regards
VETTING.com
my experience was very good.
26 september 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Karla Santos,
Thank you very much for providing your review - I wish you well with your onward employment.
Kind regards
VETTING.com
Website and all the information are accurate
Website and all the information are clearly stated and easy document upload.
11 september 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Solomon Somefun,
Thank you very much indeed for your positive review, and I am glad that you had a positive experience using our intuitive and slick platform for your onboarding. Here at VETTING.com we wish you well in your employment.
Kind regards
VETTING.com
Hi for a person who doesn’t know Mind how to…
Hi for a person who doesn’t know how to use computers learning? I found it fairly easy to follow the instructions and do the job thank you.
2 augustus 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Bhupendra Chauhan,
Thank you very much indeed for your positive review and feedback. I am really pleased to learn that your experience of our platform was a positive one. We wish you the very best with your employment.
Kind regards
VETTING.com
Absolutely Terrible Processing System
Absolutely terrible system for a supposed vetting service.
Their system requires you to add a valid National insurance number but then won’t accept them thereby stalling the process.
Generally speaking people being vetted are doing so for important usually time sensitive reasons I.e jobs and really don’t need the unnecessary delays this company forces on you by having a defective system.
I wouldn’t advise any company to use them for their vetting services.
I am seriously considering rejecting the offer of employment with the company I’m doing this for just based on the ridiculous levels of inefficiency their choice of vetting company displays.
I really don’t need the hassle.
25 juli 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Mr Crabtree,
My sincere apologies for the experience that you initially received in using our platform. Your case received scrutiny from the Director of Operations of VETTING.com who personally reached out to ensure a comprehensive resolution for your background screening.
As discussed through the resolution there were factors outside of the control of VETTING.com that contributed to access issues that you faced when you initially commenced the screening checks. There had been a delay in the author's commencement of the checks of just over a week, and when issues were faced there was no reach out to our dedicated support team to find the resolution. Our response was therefore only possible following the receipt of the review on this platform.
VETTING.com were very pleased to be able to then support you through the process and ensure that all checks were submitted in good time following intervention. The only reason for the delay in the response to this review was down to an understanding that there was going to be a pertinent and appropriate update from the author.
Kind regards
VETTING.com
Did an excellent job for us
Did an excellent job for us - Reform UK
18 juni 2024
Review zonder uitnodiging
Requires the same information numerous…
Requires the same information numerous times
1 mei 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Mr Littlefair,
May I apologise if our service has fallen below the standards that we pride ourselves in delivering. I have reached out to invite you to provide more information on the issues that you faced, however received no response. I would also like to extend an invite to engage with our dedicated and committed support team should you require any help or assistance with our intuitive screening check platform.
Our platform is a safe, swift and holistic service for our customers to screen their existing and onboarding talent. As with any holistic screening service we have to ensure ID and address checking protocols are met, especially for proof of right to work, criminal and financial checks. We have integrated links with some suppliers who insist on processes that are unique to them. As a result documents do need to be positively added for each check to go through the stringent processes.
We welcome feedback, and hold regular internal meetings to ensure that the development roadmap is maintained with a well-decided priority grading.
Although I was assisted by Jade who…
Although I was assisted by Jade who helped me with my DBS part of the checks I am now required to submit more references and the information I have entered is not being accepted. Therefore I am not able to go forward to enable me to.work. I have emailed Vetting Company and have not had anyone reach back to me. Not happy or impressed.
Hildette Thomas-Lake
27 april 2024
Review zonder uitnodiging
Very easy process would highly…
Very easy process would highly recommended to anyone
24 april 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi Justyna,
Thank you for leaving us a 5* review! Our aim is to make the process as quick and simple for candidates and employers!
Best wishes,
VETTING.com
it was ok
it was ok, had to keep adding bits but could only do this at certain times as I was at work and could not do it at home
9 april 2024
Antwoord van VETTING.com
Hi Lisa,
Thank you for taking the time to leave us a review. I'm glad the process was okay for you!
Best wishes,
VETTING.com
The incompetence (from the candidate side) is really "impressive".
No basic support! For example, after two referees' info is loaded, I cannot see the status for each! Plus, after two days there are no updating messages.
My referees are my ex-managers and they are busy so I can hardly keep texting them. it is better to have a status shown!
Also, no way to add an extra referee after the first submission. Tried to add my ex-colleague but could not.
The incompetence (from the candidate side) is really "impressive".
16 april 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi Cynthia,
I'm so sorry you feel you haven't received the support you should have. Unfortunately I can't locate your file on our system with your Trustpilot name, however, if you have any questions or need any help adding/changing details, please email support@vetting.com and we will help you out.
Please reach out to your potential employer or the person who requested the check from you for an update on the status of the check.
Best wishes,
VETTING.com
Effecient and Polite
Vetting.com support team are efficient and polite. They were able to support my request which led to a happy resolution.
29 februari 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi there,
Thank you for leaving us a review! It's great our Customer Support team were able to help you efficiently!
Best wishes,
VETTING.com
You all are amazing
You all are amazing. Helped a lot to complete my application. Thank you so much.
29 februari 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi Riya,
What a lovely review - thank you!! We're so pleased we our Customer Success and Support teams were able to help you complete your application.
Best of luck in your new positions!
Best wishes,
VETTING.com
I had a good experience with the…
I had a good experience with the vetting team, I had difficulties initially, with the guidance of the team I overcome it ,and they reply to all my mail in prompt and with helpful advices
Thank you
27 februari 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi Reya,
Thank you for your review! We're so pleased our Support team were able to help you with your difficulties quickly!
Best wishes,
VETTING.com
Antwoord van VETTING.com
Hi Anand,
Thank you for taking the time to leave us a review!
That's great that our Support team were able to help you quickly!
Best wishes,
VETTING.com
Great support experience
Support was really helpfull, email response was magnific!
1 februari 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi Lola,
Wow what a lovely review! We're so happy our Support team were able to help you!
Best wishes,
VETTING.com
A complicated process made very easy…
A complicated process made very easy thanks to the great support teams.
1 februari 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi Sean,
Thank you for taking the time to leave us a review! It's great that we were able to simplify things for you and our Support team could help!
Best wishes,
VETTING.com
Worst platform ever. Avoid if you can!
Just terrible... it thinks you're in the USA. Don't recognise the UK postcode, can't find the address even if you tape manually, force you to put the street number (we Don't have street numbers in the UK), and when you try to take a picture its open your gallery....etc.
The worst website I ever had to deal with!
This check should take 2 minutes, I spent a very frustrated half of hour.
15 januari 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi there,
Thank you for taking the time to leave us a review. I'm sorry to hear you had trouble with your checks. Unfortunately I can't locate you on the system to see what has happened, as I can't see your email address/name on your review.
VETTING.com is a UK registered company, with branches in Ireland, Australia and New Zealand. Our address look up function works with either the start of an address, or the postcode and is global. You would have been prompted to enter either a house number or name, as legally in the UK houses are required to have at least one of these.
There is also a link to help guides or a direct contact form to Support should you have needed it. If you are yet to complete your checks, please reach out to support@vetting.com if you require any further assistance and we will be happy to help.
Best wishes,
VETTING.com
Seemed ok but was bit confused as I had…
Seemed ok but was bit confused as I had to keep giving REFRENCES I hope this is satisfactory now though and I don't need to give again
Thanks
8 januari 2024
Antwoord van VETTING.com
Hi Daryn,
Thank you for leaving us a review! I'm sorry your references were confusing, but thank you for emailing our Support team. I'm glad we got to the bottom of the query and could help get them completed.
Best wishes,
VETTING.com
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