I had a very positive experience with Vetting. The process was smooth, and I really appreciated the prompt response and support from Dhruv Joshi, who was extremely helpful in resolving my issue quickl... Toon meer
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These guys are brilliant. Firstly the contact details for support are easy to find. They dont make you run around or talk to a chatbot to get an answer. Secondly when you email support, their response... Toon meer
Bedrijf heeft geantwoord
I suspect they use outsourced staff who have no clue how the UK or Europe's names are formed(Maiden, divorcees, hyphenated) because they just keep repeating themselves. They send email alerts to re... Toon meer
Bedrijf heeft geantwoord
Vetting.com made my back ground check process for my new job really easy and stress-free. The website was simple to use, and I got clear updates every step of the way. My entire background check pro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Background Screening & Referencing. Simpler, faster, safer. The Vetting.com platform centralises all of your background screening in one location for a faster, fully compliant and more cost-effective process. Our system is intuitive, slick and seamless, doing all the hard work digitally, in the background, speeding things up while maintaining full visibility for compliance purposes. The result? A smooth, comprehensive background screening process and a fabulous customer experience.
Contactgegevens
7 Bell Yard, WC2A 2JR, London, Verenigd Koninkrijk
- support@vetting.com
- vetting.com
4,2
Goed
188 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Incompetent
I suspect they use outsourced staff who have no clue how the UK or Europe's names are formed(Maiden, divorcees, hyphenated) because they just keep repeating themselves.
They send email alerts to referees despite none provided. They ask for phone numbers but have no provision to do so. I mean what a joke !
Lastly, they even reply to emails copying employers getting personal about your character and ability based on the emails you had with them. So they are HR as well lol.
Unprofessional.
3 maart 2025
Review zonder uitnodiging
Antwoord van VETTING.com
Hi there Stephan,
Sadly we knew to expect your review, as despite the clear and concise resolutions from our dedicated support team function, and attention from multiple people within our company, you remained unhappy.
I will keep this brief - our screening service is reliant on the exact parameters set by our customers, the companies and organisations that hold accounts with us. We provide the ability for our customers to have their account exactly as they need and want it to be. However, we are also bound by the rules, legislation and guidance specific to the checks we provide.
Certain verifications must conform to the requirements of the check, legally. In your case this was not an issue with regards to the platform or our service, more that legal verifications in conjunction with the legal parameters of a check could not be met for specific reasons.
With regards to information sharing, our email was only a "reply all" to an email that you had already sent, providing absolute clarity on our internal processes in conjunction with legal requirements.
We take pride in our service provision, and in line with this we take pride in being absolutely credible in doing so. We take our reputation extremely seriously, and only ever take the path that is right, with integrity. We simply will not bend the rules.
I hope that you can fully understand the position that we take, as a credible background screening solution provider.
Kind regards
Director of Operations - VETTING.com
Wonderful and Supportive Team
Hi There, I had wonderful experience to get DBS checked through VETTING team. They have amazing portal for the checks initiation. I had an issue related to data and when I mailed support team for help, Vasudha analyzed the issue quickly and helped proactively. Thanks to Vasudha and Team.
17 februari 2025
Review zonder uitnodiging
Prompt responses from Ankit
Prompt responses from Ankit. Great service.
13 februari 2025
Review zonder uitnodiging
Professional and clear
13 februari 2025
Review zonder uitnodiging
Antwoord van VETTING.com
Hi from the VETTING.com team,
Thank you for taking the time to provide us with a positive review. This means a great deal to use, being a totally customer and candidate focussed company. We pride ourselves on our service delivery, both through the intuitive platform and our underpinning support teams.
We are glad that you found the experience, and our support, a positive one. I was especially pleased to see comments such as "professional and clear", as this is the reputation we want to have in our landscape.
Kind regards and thank you again for taking the time.
VETTING.com
Very user friendly and quick to use
20 januari 2025
Review zonder uitnodiging
Antwoord van VETTING.com
Hi from the VETTING.com team,
Thank you for taking the time to provide us with a positive review. This means a great deal to use, being a totally customer and candidate focussed company. We pride ourselves on our service delivery, both through the intuitive platform and our underpinning support teams.
We are glad that you found the experience, and our support, a positive one.
Kind regards
VETTING.com
We’ve had a fantastic experience with…
We’ve had a fantastic experience with Vetting.com, and we’re especially grateful to Kate, our account manager. She’s been incredibly helpful, responsive, and always made sure our needs were met. Kate has made the entire process so much easier, and we truly appreciate her support.
18 december 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi from the VETTING.com team,
Thank you ever so much for taking the time to provide your review of your experience with our intuitive platform. We take pride in working with our customers to ensure their accounts are easy to use for their candidates. I am very grateful to you as a direct customer for taking the time out of your day
I am so proud to hear of your positive experience with our wonderful account Manager, Kate. Each and every member of our teams take pride in their support for our customers and their candidates, and it is tremendous to hear positive feedback.
If you have any feedback for development, we are always grateful for this - our in house development provision are always keen to tweak the customer experience where possible.
Kind regards, and thanks again
VETTING.com
Good system and great support
17 december 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi from the VETTING.com team,
Thank you for taking the time to provide us with a positive review. This means a great deal to use, being a totally customer and candidate focussed company. We pride ourselves on our service delivery, both through the intuitive platform and our underpinning support teams.
We are glad that you found the experience, and our support, a positive one.
Kind regards
VETTING.com
Amazing experience
Amazing experience.
All was sorted so quickly and smooth by Vasudha Chandra, your agent. Thank you!
4 december 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi from the VETTING.com team,
Thank you ever so much for taking the time to provide your review of your experience with our intuitive platform. We take pride in working with our customers to ensure their accounts are easy to use for their candidates.
I am so proud to hear of your positive experience with our wonderful support team member, Vasudha. Each and every member of our teams take pride in their support for our customers and their candidates, and it is tremendous to hear positive feedback.
Kind regards
VETTING.com
I have updated my references but…
I have updated my references but vetting. com can't see the update.
This issue is on going for ever
4 november 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Good morning Mrs. Krish,
Firstly my sincere apologies that your experiences with our intuitive and slick platform have fallen below your expectations. This is something that we at VETTING.com take extremely seriously, we pride ourselves not only on our platform but our underpinning support services to our customers and their candidates.
I have struggled to fully identify you from just your surname, so I have selected the "request information" option on the Trustpilot platform - I am hoping that you can provide a little more detail so that we may properly deal with the issues you have been experiencing. Please reach out to support@vetting.com if you need help - the team will always respond within 24 hours on week days, usually within a couple of hours!
From my cursory research I may have located your candidate profile - it would seem that after 1 month of the check being raised by our customer they had not remembered to manually extend the deliberate automated expiry that we set for these checks. We set such an expiry as a form of personal data information security, so that your personal details do not remain permanently live to the referees you may have selected. The option to extend the expiry is always available from our customer who would have added you to our platform.
Please do reach out if you need any support, but also if you ever have any feedback, as we are always keen to add all candidate feedback to our development journey.
Kind regards
VETTING.com
Poor process
Poor process, including failed upload of photos on multiple occasions.
No phone number for support.
18 november 2024
Review zonder uitnodiging
They have been very helpful
They have been very helpful, in everything that I need to know, and informative
13 november 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear David,
Thank you for taking the time to provide a review of our services, we are always delighted to learn that the candidates of our customers have had a positive experience with our intuitive platform. If you required the services of our on hand support team I hope that this was also a positive experience for you?
We are trying to lead the way in providing the very best service in the background screening industry, we welcome all feedback so that we can continue to develop remain current.
Thank you again for the time you have taken to pop onto Trustpilot and provide this review.
Kind regards
VETTING.com
Awful process
Awful process. They want a facial photo, then upload a photo of the passport and that keeps coming back as " failed" upload. Not clear on if it wants both pages or just the one. I wish companies would stop using these god awful companies with their god awful apps. They dont work and are frustrating
7 november 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Hi there from the VETTING.com team,
I am sorry to understand that your experience of our platform was no to your expectations. Whilst I was not able to link you to a candidate profile on our platform by name I would urge you to reach out and contact our friendly and speedy support team who will always help out where there are struggles.
In accordance with the guidance and legislation surrounding proof of right to work and background screening checks in general, there are only two ways of verifying a persons identity. The first way is through face to face review of a person and their identity evidence. Since COVID the government have extended this to digital processes to make the journey for both employers and prospective employees considerably easier and time efficient. As a result this is a service that we offer to our customers, who use us to onboard their talented workforces.
We must maintain very high and compliant standards to ensure the ID verification process stands scrutiny. On occasions there will be elements and factors that mean document uploads fail as a result of the entire document (all four corners) not being visible, or lighting conditions rendering the liveness checks less reliable. These are things we must allow to ensure we comply with biometric testing to be valid for its purpose.
I am not sure we can be held accountable for the decision made by a prospective employer to use an online ID verification process, which seems to be the main gripe here. Please do email in to support@vetting.com if there is anything at all that we can do to support you, now or in the future, with your use of our platform.
Kind regards
VETTING.com
Niggles need ironing out
Completion of the form was ok, but small things that Vetting.com should have found and rectified by now. Eg. Why can't I get a sense of what type of information I'll need to complete at the start, and my progress throughout? I couldn't see a way to say that I still live in my current address- I had to put an end date in the future. Previous address dates needed to be exactly consecutive, even though exact dates weren't needed. Why does the driving license have a license number and a document number, and what does Region mean in this context? Why do I need to enter my National Insurance number twice? Why isn't my phone number on my profile formatted in the standard UK way? Etc etc.
14 oktober 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Jonny Crabb,
First and foremost, thank you ever so much for taking the time to provide an informative review. I am very grateful for your feedback, and there will be development that ensues.
With regards to some of the elements that you have raised there are of course reasons for why the platform asks for certain things, and why there are parameters set. Firstly, there are a few fields that require duplicity - this is much like a repeat of a password, or confirmation of email addresses to ensure manual completion - this serves as a discrepancy checker that forms an intrinsic part of the necessary verification processes required to follow legislation and guidelines. In order to meet the Government guidelines surrounding ID and address verification there are certain standards that we have to meet.
With regards to your address entries, we have to have start and end dates for the entirety of address history, including your latest address. The reason for this is that on the day you are completing the information that is your address, however a person could move the following day, week, month etc. If that happens then the check would be invalidated is let as address "current" or something similar. The only factual response is that on the day of submitting the check that is your home address.
With regards to inputting information from evidence of ID documents, it is absolutely necessary to ask for all fields, as our intuitive platform runs a series of technical tests to highlight any discrepancies, again to conform to certain standards that are required. What I have taken from your feedback is that things could have been clearer to ensure ease of completion - thank you!
I do hope that this response helps both you and any prospective candidates using our platform.
Kind regards
VETTING.com
my experience was very good.
26 september 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Karla Santos,
Thank you very much for providing your review - I wish you well with your onward employment.
Kind regards
VETTING.com
Website and all the information are accurate
Website and all the information are clearly stated and easy document upload.
11 september 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Solomon Somefun,
Thank you very much indeed for your positive review, and I am glad that you had a positive experience using our intuitive and slick platform for your onboarding. Here at VETTING.com we wish you well in your employment.
Kind regards
VETTING.com
Hi for a person who doesn’t know Mind how to…
Hi for a person who doesn’t know how to use computers learning? I found it fairly easy to follow the instructions and do the job thank you.
2 augustus 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Bhupendra Chauhan,
Thank you very much indeed for your positive review and feedback. I am really pleased to learn that your experience of our platform was a positive one. We wish you the very best with your employment.
Kind regards
VETTING.com
Absolutely Terrible Processing System
Absolutely terrible system for a supposed vetting service.
Their system requires you to add a valid National insurance number but then won’t accept them thereby stalling the process.
Generally speaking people being vetted are doing so for important usually time sensitive reasons I.e jobs and really don’t need the unnecessary delays this company forces on you by having a defective system.
I wouldn’t advise any company to use them for their vetting services.
I am seriously considering rejecting the offer of employment with the company I’m doing this for just based on the ridiculous levels of inefficiency their choice of vetting company displays.
I really don’t need the hassle.
25 juli 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Mr Crabtree,
My sincere apologies for the experience that you initially received in using our platform. Your case received scrutiny from the Director of Operations of VETTING.com who personally reached out to ensure a comprehensive resolution for your background screening.
As discussed through the resolution there were factors outside of the control of VETTING.com that contributed to access issues that you faced when you initially commenced the screening checks. There had been a delay in the author's commencement of the checks of just over a week, and when issues were faced there was no reach out to our dedicated support team to find the resolution. Our response was therefore only possible following the receipt of the review on this platform.
VETTING.com were very pleased to be able to then support you through the process and ensure that all checks were submitted in good time following intervention. The only reason for the delay in the response to this review was down to an understanding that there was going to be a pertinent and appropriate update from the author.
Kind regards
VETTING.com
Did an excellent job for us
Did an excellent job for us - Reform UK
18 juni 2024
Review zonder uitnodiging
Requires the same information numerous…
Requires the same information numerous times
1 mei 2024
Review zonder uitnodiging
Antwoord van VETTING.com
Dear Mr Littlefair,
May I apologise if our service has fallen below the standards that we pride ourselves in delivering. I have reached out to invite you to provide more information on the issues that you faced, however received no response. I would also like to extend an invite to engage with our dedicated and committed support team should you require any help or assistance with our intuitive screening check platform.
Our platform is a safe, swift and holistic service for our customers to screen their existing and onboarding talent. As with any holistic screening service we have to ensure ID and address checking protocols are met, especially for proof of right to work, criminal and financial checks. We have integrated links with some suppliers who insist on processes that are unique to them. As a result documents do need to be positively added for each check to go through the stringent processes.
We welcome feedback, and hold regular internal meetings to ensure that the development roadmap is maintained with a well-decided priority grading.
Although I was assisted by Jade who…
Although I was assisted by Jade who helped me with my DBS part of the checks I am now required to submit more references and the information I have entered is not being accepted. Therefore I am not able to go forward to enable me to.work. I have emailed Vetting Company and have not had anyone reach back to me. Not happy or impressed.
Hildette Thomas-Lake
27 april 2024
Review zonder uitnodiging
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