We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Toon meer
Bedrijf heeft geantwoord
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Toon meer
Bedrijf heeft geantwoord
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Geschreven door het bedrijf
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Contactgegevens
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Verenigd Koninkrijk
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Promised a call 30 minutes before…
Promised a call 30 minutes before arrival as house unoccupied , no call. Rang from the doorstep saying would only wait 5 minutes, got there , he was in the house for approx 4 minutes, never looked in the loft, didn’t even have ladders to do so. Ran around and the house took photos and left , totally unprofessional not happy at all , can’t wait for the report !
27 juli 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Good Morning,
We are really sorry for the experience you have had. This certainly isn't the level of service we strive to deliver. We would like to look into this further and discuss with you so please send an email to CustomerServices@vem.co.uk with your name, address and contact details and we will look into this.
Thank you
Tyler
Very efficient and helpful surveyor
Very efficient and helpful surveyor. Easy to book and very prompt with certificate return. Only point against was we do have a smart meter and certify the says none?
22 juli 2026
Antwoord van Vibrant Energy Matters
Hi Susan,
Thank you so much for your excellent review and feedback.
Please can you email CustomerServices@vem.co.uk and they can take a look at including the smart meter for you. Apologies for any inconvenience caused.
Kind Regards
Vibrant
Superbly efficient
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he explained the meaning of the rating we were given and took the time to give constructive advice, should we decide to stay in the property.
25 juli 2026
Antwoord van Vibrant Energy Matters
Hi Clare,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Highly Efficient
Appointment
made very quickly and was fully informed of progress with reminder texts. Paul the man who came on time was super efficient, polite and friendly, and our report was sent to us on the same day, many thanks
24 juli 2026
Antwoord van Vibrant Energy Matters
Hi Mrs King,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Quick and efficient service
Telephoned when he was on his way, very pleasant inspector, quick and efficient inspection
25 juli 2026
Antwoord van Vibrant Energy Matters
Hi David,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Punctual and thorough
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was a bit confused about several things. One I forgot to ask about was how after increasing the kitchen size by 8 sq m , the house area was now smaller than in the last EPC!!
23 juli 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi Anielka,
Thank you so much for your review and feedback.
If you can please email any questions into CustomerServices@vem.co.uk we will be happy to help.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
The guy that came to do my energy check…
The guy that came to do my energy check was friendly and polite. It didn’t take him long to do either.
23 juli 2026
Antwoord van Vibrant Energy Matters
Hi Katie,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
EPC -Home
Arrived within allocated timeslot, dealt with survey efficiently and EPC promptly submitted and uploaded to gov.uk epc portal.
8 juli 2026
Antwoord van Vibrant Energy Matters
Hi Paul,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Pleasant did what was needed as quickly…
Pleasant did what was needed as quickly as possible. Friendly and confident.
22 juli 2026
Antwoord van Vibrant Energy Matters
Hi Mrs Davies,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
The landlord asked you do it
21 juli 2026
Antwoord van Vibrant Energy Matters
Hi Lesley,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Manjinder Kooner the Adviser was very…
Manjinder Kooner the Adviser was very helpful and is advise as saved me money and put my mind at rest on certain issues that I had
Great guy many thanks
21 juli 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi Julian,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Good experience
Polite explained everything that he was doing and was quick and efficient
16 juli 2026
Antwoord van Vibrant Energy Matters
Hi Lynda,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
EPC survey
The gentleman who came to survey the house was very professional and arrived on time. He phoned in the morning to give a 15min time window, which helped me plan my day.
Offered me some good advice too going forward to save money on energy bills.
18 juli 2026
Antwoord van Vibrant Energy Matters
Hi Mr Mootien,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Dawid,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Good communication
Good communication, flexibility of booking date/time and helpful customer service of Vibrant.
13 juli 2026
Antwoord van Vibrant Energy Matters
Hi Mz Alanie,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Great help and advice.
Mani Kooner was extremely helpful. He responded quickly and fully. His answers were clear and comprehensive. All in all a great service. Truly enlightening.
16 juli 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi Mike,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
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