We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Toon meer
Bedrijf heeft geantwoord
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Toon meer
Bedrijf heeft geantwoord
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Geschreven door het bedrijf
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Contactgegevens
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Verenigd Koninkrijk
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Manjinder Kooner the Adviser was very…
Manjinder Kooner the Adviser was very helpful and is advise as saved me money and put my mind at rest on certain issues that I had
Great guy many thanks
21 juli 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi Julian,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Good experience
Polite explained everything that he was doing and was quick and efficient
16 juli 2026
Antwoord van Vibrant Energy Matters
Hi Lynda,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
EPC survey
The gentleman who came to survey the house was very professional and arrived on time. He phoned in the morning to give a 15min time window, which helped me plan my day.
Offered me some good advice too going forward to save money on energy bills.
18 juli 2026
Antwoord van Vibrant Energy Matters
Hi Mr Mootien,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Dawid,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Good communication
Good communication, flexibility of booking date/time and helpful customer service of Vibrant.
13 juli 2026
Antwoord van Vibrant Energy Matters
Hi Mz Alanie,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Great help and advice.
Mani Kooner was extremely helpful. He responded quickly and fully. His answers were clear and comprehensive. All in all a great service. Truly enlightening.
16 juli 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi Mike,
Thank you for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
A smooth experience
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean & tidy. The whole process went very smoothly. My only grouch is the number of automatic messages I received - far too many! Deduct half a star for this
10 juli 2026
Antwoord van Vibrant Energy Matters
Hi Jill,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
We will certainly give your feedback in regards to the automatic messages. We apologise for any inconvenience caused.
Kind regards
Vibrant
The service was fantastic
The service, communication and helpful staff were second to none. I would highly recommend this company. Alan who completed the inspection was friendly and kept me updated on the time of his visit.
14 juli 2026
Antwoord van Vibrant Energy Matters
Hi Alison,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
An excellent service.
14 juli 2026
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Very professional
Very professional. Clear communication and booking process. Reliable and effective service.Very courteous and friendly staff.
10 juli 2026
Antwoord van Vibrant Energy Matters
Hi John,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Fiona came and phoned first to let me…
Fiona came and phoned first to let me know exactly time of arrival, took her shoes of at the door. Told me what she was doing and was very efficient.
8 juli 2026
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Very personable gentleman and readily…
Very personable gentleman and readily answered our questions.
7 juli 2026
Antwoord van Vibrant Energy Matters
Hi Margaret,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
The booking process was easy
The booking process was easy. When Martin arrived he was great and explained everything to us and answered all our questions. He was very professional
7 juli 2026
Antwoord van Vibrant Energy Matters
Hi Adelle,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Andy,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Bad experience
16 juli 2025
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Andrea
Questions over EPC rating
A very polite, professional gentleman (Manjinder) answered all of my questions I had regarding areas of my EPC I was unhappy with. The call was on time and any areas which could not be answered immediately was resolved with a prompt phone call back.He worked with me to show me how I could improve my EPC rating.
7 juli 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi Karen,
Thank you so much for your fantastic review and feedback.
We are pleased that Manjinder was able to support you with your queries.
We hope to service you again soon.
Kind Regards
Vibrant
Great service.
Communication and updates on the appointment was really good. Assessor was respectful and friendly and report was delivered promptly. Very happy with the service.
1 juli 2026
Antwoord van Vibrant Energy Matters
Hi Jane,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
No report received.
The surveyor turned up on time and completed the survey. But the report came through on an email with a link to the report that didn't work. I tried replying but it was a no reply email. So I still haven't received the report 9 days on.
30 juni 2026
Antwoord van Vibrant Energy Matters
Hi Hugh,
Please accept our apologies for the link not working.
Can you please send your name, contact number, address and email address to CustomerServices@vem.co.uk and they will send the report over and fix any issues.
Kind Regards
Vibrant
Polite and quick
30 juni 2026
Antwoord van Vibrant Energy Matters
Hi Kevin,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly and polite.
Friendly and polite.
Easy to deal with.
Thorough service and great communication once finished.
3 juli 2026
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
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