We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Toon meer
Bedrijf heeft geantwoord
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Toon meer
Bedrijf heeft geantwoord
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Geschreven door het bedrijf
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Contactgegevens
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Verenigd Koninkrijk
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Polite and friendly
The assessor was very polite and friendly, and the results were online for me to view the next day.
2 juli 2026
Antwoord van Vibrant Energy Matters
Hi Neil,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very pleasant representative
Very pleasant representative.
Good to deal with, easy to book and very friendly.
1 juli 2026
Antwoord van Vibrant Energy Matters
Hi Kathryn,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Peter,
Thank you so much for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Still waiting for the report
27 juni 2026
Antwoord van Vibrant Energy Matters
Hi,
Please accept our apologies that you have not received your report.
If your report was instructed through an estate agent, we have a requirement to send the report back to them directly for them to forward to you.
If you ordered it directly through Vibrant, please email CustomerServices@vem.co.uk and we can send a copy over to you.
Kind Regards
Vibrant
I wasn't happy with my EPC when I first…
I wasn't happy with my EPC when I first got it. So I complained - that resulted in Charlotte taking her time to talk me through my EPC explaining everything in detail without the usual tech speak to avoid anything. I am now happy with my EPC understand the ratings and how I can improve the rating without paying thousands. The time she spent to explain it to me was worth the cost of the EPC
23 juni 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your review and feedback.
We are sorry for any confusion caused but we are pleased that you manage to resolve any queries with our technical manager Charlotte.
We hope to service you again soon.
Kind Regards
Vibrant
The response I received was on time
The response I received was on time, clear, informative and very helpful.
29 juni 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi Stuart,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Julia,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Post assessment follow up call with…
Post assessment follow up call with Mani was both informative and incredibly helpful. I wish everybody else was as helpful
29 juni 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi David,
Thank you so much for your fantastic review.
Mani is one of your experienced technical managers and we are pleased you had the opportunity to speak with him.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
All went well
All went well, contacted the day before to arrange an earlier time. Very detailed inspection and report.
25 juni 2026
Antwoord van Vibrant Energy Matters
Hi Anthony,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Thorough and succinct
23 juni 2026
Antwoord van Vibrant Energy Matters
Hi Elizabeth,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
it was all straight forward
23 juni 2026
Antwoord van Vibrant Energy Matters
Hi Thomas,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Efficient visit
Steve arrived early, got on with the survey.
No problems I would use vibrant again.
27 juni 2026
Antwoord van Vibrant Energy Matters
Hi Alan,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very good.
Very good.
Friendly, professional assessor, gave brief but comprehensive advice on what the assessment entailed.
Report available online on the same day as the assessment.
Minor amendment regarding smart meter made to the report quickly when requested, after additional info sent by homeowner.
(The only reason for 4 stars instead of 5 is that the assessor did not ask for evidence of the smart meter being active during the assessment visit. However, that's probably usual practice as homeowners might often not be available during assessments).
23 juni 2026
Antwoord van Vibrant Energy Matters
Hi Sue,
Thank you so much for your excellent review and feedback.
I have sent your feedback into our operations, so thank you for raising your points about the smart meters.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very polite and effiecent engineer.
Very polite and effiecent engineer.
Explained the procedure,and showed the result of the survey.
25 juni 2026
Antwoord van Vibrant Energy Matters
Hi Derek,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Manjinder Kooner was very helpful
Manjinder Kooner was very helpful, knowledgeable and patient from the outset as we needed to review our housing portfolio. There was no heavy sales pressure from him and you got the feeling that he genuinely wanted to help in improving our EPC ratings. Would would definitely continue to use the company who seem trustworthy and reliable.
25 juni 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi Chris,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Excellent service from start to finish…
Excellent service from start to finish . I received a phone call 30 mins before arrival which was very helpful.The process was thoroughly conducted with great attention to detail. I was able to evidence all expected questions and the property achieved the desired result. Thanks for a very detailed assessment with an improved outcome.
24 juni 2026
Antwoord van Vibrant Energy Matters
Hi Sheelagh,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very friendly male assessor who…
Very friendly male assessor who explained all aspects of his visit. i look forward to his report. On a single visit it is difficult to comment further at present. I need to receive his full report.
21 juni 2026
Antwoord van Vibrant Energy Matters
Hi Jack,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Professional service
Representative arrived at the time arranged and gave us a pre-arrival message too. Professional manner and helpful replies to our questions.
23 juni 2026
Antwoord van Vibrant Energy Matters
Hi Harry,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
EPC plus survey via Skipton
Appointment made same week as application. Oliver was very punctual and professional. Explained what he had to do and conducted the visit quickly and explained everything. This was a free epc plus survey through the Skipton Building Society.
18 juni 2026
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Great experience and very informative
The guy who did the assessment was kind, considerate and explained everything so well.
16 juni 2026
Antwoord van Vibrant Energy Matters
Hi Victoria,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
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