We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Toon meer
Bedrijf heeft geantwoord
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Toon meer
Bedrijf heeft geantwoord
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Geschreven door het bedrijf
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Contactgegevens
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Verenigd Koninkrijk
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Engineer was on time and very…
Engineer was on time and very Efficient. Looked at all he had to and said we were okay and had no problems
8 mei 2026
Antwoord van Vibrant Energy Matters
Hi Val,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
never heard of these people
never heard of these people, but I got a request to write a review. how bizzarre is that?
10 september 2025
Antwoord van Vibrant Energy Matters
Hi Simon,
Apologies if you have been sent the review in error.
Thank you for letting us know.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Christine,
Thank you for your fantastic review and feedback.
We really appreciate you taking the time out to provide us feedback and hope to service you again soon.
Kind Regards
Vibrant
The surveyer was polite
The surveyer was polite, efficient,and helpful. Comunication was very good.
I would have liked some feed back to understand the out come of the report.
28 april 2026
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your great review and feedback.
If you would like to discuss your report in more detail, please email our customer service team at CustomerServices@vem.co.uk and one of the team will be in touch to discuss with you.
Kind Regards
Vibrant
Cannot for love or money get in touch…
Cannot for love or money get in touch with these people tried everything.Im trying to cancel an appointment as im not selling my house anymore so I guess I’ll have no choice as to let u waste ur time on visiting my home! Bad service!
4 mei 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi Fiona,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Vibrant
After having a booking changed
After having a booking changed, we were at home but whilst having a door bell that worked at 5.30 pm, we had to spend another afternoon, also the porch door was unlocked and TV on where we were. The engineer was extremely pleasant and informative and handled his role professionally. Thank you for the assurance.
29 april 2026
Antwoord van Vibrant Energy Matters
Hi Anthony,
Thank you so much for your great review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Efficient and knowledgeable.
I received my EPC assessment for my home free as a member of Skipton Building Society which was a lovely bonus. The assessor was punctual, friendly and knowledgeable. She did her assessment quickly and explained what was going on. The EPC certificate was in online to view within 24 hours. Very impressed with the service and would recommend.
1 mei 2026
Antwoord van Vibrant Energy Matters
Hi Fiona,
Thank you so much for your fantastic review and feedback, we really appreciate it.
We will ensure the assessor receives your feedback and kind words.
We hope to service you again soon.
Kind Regards
Vibrant
Your employee was very efficient
Your employee was very efficient, on time and was quick. However, I have not received his report !
J.H.C.
30 april 2026
Antwoord van Vibrant Energy Matters
Hi John,
Thank you so much for your great review and feedback, we really appreciate it.
Please email our customer service team at CustomerServices@vem.co.uk with your contact details and address and they will ensure that your report is sent to you.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Sharon,
Thank you for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly service and explained what he…
Friendly service and explained what he was checking for and why.
29 april 2026
Antwoord van Vibrant Energy Matters
Hi Christie,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly surveyor and respectful of the…
Friendly surveyor and respectful of the property.
28 april 2026
Antwoord van Vibrant Energy Matters
Hi Caroline,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
I am very pleased with the work carried…
I am very pleased with the work carried out. The person doing the plumbing was very efficient and the work carried out was 1st class.The electrician was also very good 👍
18 april 2026
Antwoord van Vibrant Energy Matters
Hi Leon,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very efficient service.
23 april 2026
Antwoord van Vibrant Energy Matters
Hi Ron,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
The Surveyor was a really nice and…
The Surveyor was a really nice and professional bloke. The report was carried out on time and without fuss.
22 april 2026
Antwoord van Vibrant Energy Matters
Hi Ed,
Thank you so much for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Have a great day.
Kind Regards
Vibrant
Very professional
Very professional, explained everything in detail, very interesting and kept me up to date with time slot, very useful.
22 april 2026
Antwoord van Vibrant Energy Matters
Hi Dawn,
Thank you so much for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant.
The assessor was excellent
The assessor was excellent, the only downside was the length of the appointment window, 1 until 5.30pm.
16 april 2026
Antwoord van Vibrant Energy Matters
Hi Michelle,
Thank you for your review and feedback, we really appreciate it.
We appreciate the length of the appointment window can be frustrating but we do expect our assessors to give you 30 minutes notice prior to arrival. We will certainly pass your feedback into our team.
Have a great day.
Kind Regards
Vibrant
Efficient
Arrived within the arranged time. Did a thorough walk through of my property for the EPC. The report came swiftly.
15 april 2026
Antwoord van Vibrant Energy Matters
Hi Pat,
Thank you for your fantastic review and feedback, we really appreciate it.
We hope to service you again soon.
Have a great day.
Kind Regards
Vibrant
Great friendly service
Great friendly service, very helpful and informative with consideration for our home
3 februari 2026
Antwoord van Vibrant Energy Matters
Hi Alan,
Thank you so much for your fantastic review and feedback, we really appreciate it.
We have a very experienced team on hand to help with your property needs any time.
Have a great day.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Katie,
Thank you so much for your review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.