We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Toon meer
Bedrijf heeft geantwoord
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Toon meer
Bedrijf heeft geantwoord
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Geschreven door het bedrijf
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Contactgegevens
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Verenigd Koninkrijk
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful assessor
21 mei 2026
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Eye opening and Informative
the inspector explained how my building was being assessed and pointed out how my fittings could be classified. Felt a little pressurised on the follow up after booking my inspection but all in all the experience was efficient and informative highlighting what were pluses in the inspection
21 mei 2026
Antwoord van Vibrant Energy Matters
Hi Ian,
Thank you so much for your review and feedback.
We really appreciate it and hope to service you again soon.
We also apologise for any pressure you felt on the follow up and will provide feedback to our teams.
Kind Regards
Vibrant
The gentleman who came was very polite
The gentleman who came was very polite, efficient and friendly.
I can't say that I agree with the conclusions but wasn't given an opportunity to question things.
20 mei 2026
Antwoord van Vibrant Energy Matters
Hi Edward,
Thank you so much for your review and feedback.
We would like to discuss the conclusions with you so can you please send your name, address and contact details to CustomerServices@vem.co.uk and someone will be in touch.
Kind Regards
Vibrant
Person (Femi) who did the assessment…
Person (Femi) who did the assessment was very polite and just went about jis work quietly, respectfully and in a professional manner.
Ftom service side co firmatoon and remjnder was very useful.
19 mei 2026
Antwoord van Vibrant Energy Matters
Hi Audrey,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Rubbish service
I had a call from the individual doing the EPC to ask if I could attend early. Had to call 1.5 hours after agreed time to see where he was, told would be 1 hour -1.5 hours. Chased again after 2.25 hours told he would be a couple minutes. So asked to get to the property early and then arrives over 4 hours later. Not a great experience. EPC is questionable as when he went to inspect the loft advised assumed insulation without checking, would be able to if he had brought a ladder. Very unprofessional in my opinion!
15 mei 2026
Antwoord van Vibrant Energy Matters
Hi Al,
We are really sorry to hear your feedback about the poor service you have received.
This is not the service we expect to provide our customers.
So we can look into it further, can you please send us your name, address and contact details to CustomerServices@vem.co.uk and someone will be in touch to discuss.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Anna,
Thank you for your fantastic review and feedback.
We are really pleased you took the time out to leave us a review and hope to service you again soon.
Kind Regards
Vibrant
Checkout Report Significant Errors
Vibrant conducted a checkout review of a rented property I manage. The review missed significant damage to the property, including broken window, holes in the carpet and un approved painting. The reports quality was very poor and clearly not reviewed against the state of the property in the check-in report.
19 februari 2026
Review zonder uitnodiging
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards
Andrea
The Vibrant representative was very…
The Vibrant representative was very knowledgeable and efficient at producing the survey. He was very helpful and explained to me what it was all about and the results for my property.
13 mei 2026
Antwoord van Vibrant Energy Matters
Hi Andy,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Tony,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Caroline,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Professional and thoughtful throughout!
From start to finish VEM and Jonathan Gibbons (the actual assessor) were professional and thorough. It has been a pleasure to use your services once again. Thanks you!
14 mei 2026
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
We will certainly pass the feedback onto Jonathan.
Kind Regards
Vibrant
Great
The lady who came to do our report was amazing didnt feel like having a stranger in our home. She was very knowledgeable and answer any questions we had would highly recommend your company
12 mei 2026
Antwoord van Vibrant Energy Matters
Hi Kate,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
On time ,very quick process
7 mei 2026
Antwoord van Vibrant Energy Matters
Hi Susan,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Excellent service
Excellent communication, appointment made swiftly and report received within two days. Really good performance all round
21 april 2026
Antwoord van Vibrant Energy Matters
Hi Sally,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Communication was clear and the…
Communication was clear and the assessor turned up when he said he would and completed the assessment efficiently and professionally.
28 april 2026
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi Ange,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Antwoord van Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Engineer was on time and very…
Engineer was on time and very Efficient. Looked at all he had to and said we were okay and had no problems
8 mei 2026
Antwoord van Vibrant Energy Matters
Hi Val,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
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