I ordered two bottles of wine on August 27th at 8:00 a.m. I paid extra for two day shipping. The ship date on the receipt was August 28th. I did not received the order until September 3rd. Fed Ex is a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Just a bunch of automated emails, poor response times, and no personal service like I get with my other wine merchants.
Vinfolio offers great wine choices and competitive prices. The individual we work with knows us and recommends wines based on that knowledge. He also gives us opportunities to try new wines and ch... Toon meer
Bedrijf heeft geantwoord
Great experience, easy ordering and fast shipment. The only wished that the bottles were shipped in cardboard instead of styrofoam, or at least give customers the option. I receive wines from my club... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Contactgegevens
500 Devlin Road, Suite 102, 94558, Napa, Verenigde Staten
- 4159461300
- service@vinfolio.com
- vinfolio.com
3,9
Goed
261 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
0verall great
Great storage facility and for selling wine. Love the home delivery service in Bay Area. Duncan is the best!
25 juni 2021
Antwoord van Vinfolio
Thank you so much for working with us and for taking the time to write a review! We're looking forward to continuing working with and for you!
Storage processing and app speed has…
Storage processing and app speed has improved since my last review.
19 mei 2021
Antwoord van Vinfolio
We appreciate the positive feedback! Thank you!
Antwoord van Vinfolio
We appreciate the positive feedback! Thank you for your business!
Very good collection of nice wines at a…
Very good collection of nice wines at a competitive price
17 mei 2021
Antwoord van Vinfolio
We appreciate the positive feedback! Thank you for your business!
Antwoord van Vinfolio
We appreciate the positive feedback! Thank you for your business!
Unacceptable service
After almost one month, no resolution of the problem nor an update of the situation! Basically, I gave paid wines and at the mercy of Vinfolio to enjoy them!
7 mei 2021
Antwoord van Vinfolio
Hi - Thank you so much for the feedback. We have had your private client sales rep contact you regarding this issue. If your questions are still not answered, please call us at (800) 969-1961 and ask to be directed to the director of client services. He will be happy to help
Antwoord van Vinfolio
We appreciate the positive feedback! Thank you for your business!
Antwoord van Vinfolio
Thanks for sharing! We’re so glad you had a good experience with Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
need to create a mobile friendly…
need to create a mobile friendly vincellar interface, and also Android app
15 april 2021
Antwoord van Vinfolio
Thanks for sharing! We appreciate your feedback. We will be taking your suggestions into consideration.
Your service has been everything I…
Your service has been everything I would expect from a personalized and professional remote wine cellar. Thanks Rachael and Vinfolio.
13 april 2021
Antwoord van Vinfolio
Thanks for sharing! We’re so glad you had a good experience with Rachael and Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
Wine stuck in storage with no way to get it out
I have an outstanding delivery request for over a month. After repeated contacts to customer service there is still no date and no clarity on when the delivery will happen. Completely unacceptable approach towards service levels and basic customer support.
12 april 2021
Antwoord van Vinfolio
Thanks for messaging us. We are sorry to hear that your wine delivery didn’t go as planned and we welcome the opportunity to improve our service.
A member of our team has reached out to you, but you can also email us at service@vinfolio.com or call 1-800-969-1961, Monday - Friday from 9am to 5pm PST.
Group Event
Our group event required Vinfolio to ship to 30 different locations with short notice and they did a great job of getting it right. All boxes were delivered on time and in good shape.
8 april 2021
Antwoord van Vinfolio
Thanks for sharing! We’re so glad you had a good experience with Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
Sarah Parker is a joy to deal with
Sarah Parker is a joy to deal with, always very helpful. Thanks as always
31 maart 2021
Antwoord van Vinfolio
Hi Matthew, Thanks for sharing! We’re so glad you had a good experience with Sarah! We're excited to continue to fulfill all your fine-wine needs in the future.
Great Wine Shop, Storage Facility and Wine Cellar Management Software
I have been a multi-services customer of Vinfolio for close to 20 years and am a huge fan. I store wine with them, shop for hard to find bottles, and use their software to manage my collection. Highly recommended on all counts!
29 maart 2021
Antwoord van Vinfolio
Thanks for sharing! We’re are very grateful for your business and are excited to continue to fulfill all your fine-wine needs in the future.
Website needs better customer…
Website needs better customer interface. Very difficult to figure out how to move more than one brand from cellar to delivery.
24 maart 2021
Antwoord van Vinfolio
Hi Michelle, Thanks for messaging us. We are sorry to hear that your experience with Vinfolio hasn't been ideal, and we welcome the opportunity to improve our service. We will be taking your suggestions into consideration.
please get back to me on my long…
please get back to me on my long outstanding missing bottles
19 maart 2021
Excellent service in getting my…
Excellent service in getting my shipment out quickly before the weather would prevent it from being shipped until the fall!
18 maart 2021
Difficult to interact with the storage company.
Its actually hard to to navigate the vincellar experience.
Also, i get three reminders a day to review vinfolio. Feels like they are spamming me to review them, when i spent over a year trying to contact them to store my wine.
15 maart 2021
Extremely slow availability in wines…
Extremely slow availability in wines ordered. Still waiting on bottles ordered over a year ago
6 maart 2021
Antwoord van Vinfolio
Thanks for sharing! We’re so glad you had a good experience with Peter. We're excited to continue to fulfill all your fine-wine needs in the future.
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