Vinissimus Reviews 

I ordered wine from Vinissimus thinking it was a UK-based store, since their website is .co.uk and they show prices in GBP.
In reality, the order was shipped from Spain, travelled through France, and finally reached the UK in 9 DAYS— in the middle of summer, with temperatures around 40°C. This is WINE, not canned goods.

When I realised the delay and risk, I asked them to cancel the order before delivery. They ignored my request and gave no response. By the time it arrived, the wine had already been on a long European road trip.

Completely misleading, unacceptable shipping practices, and poor customer service. I will never order from them again, and I strongly advise others to check reviews before buying.

I wish I had read these reviews before purchasing. Ordered on 20th June and was advised on 02.07.25 it was on its way to be delivered on 08.07.25. This date came and went with no update. I contacted them on 09.07.25 and was told it was held up in customs . I received no contact until 21.07.25 when I was told it would be with me any day. This was the last contact. I have requested a refund and sent numerous emails but have had no response.
The company does not care and only exists to steal money. I have escalated to consumer standards in Spain and fully intend to chase via social media. Please don’t fall for this

I placed an order for 12 bottles on 19th June. On 18th July (3 weeks after the suggested delivery date) only 3 bottles arrived. Assuming there was another delivery arriving I unboxed and threw away the packaging. On chasing the remaining bottles I was informed that unless I could supply images of the shipping label, a photo of the outer and inner box and photos of the bottles received they could not make a claim with the shipping company. Effectively I have received 25% of a an order worth over £300 and I’ve been told there’s nothing they can do to complete my order or refund me. Effectively I’ve been robbed of £267!! Zero customer service, despite my being a loyal customer for over 5 years. I have made a claim with my bank to try and get the money back but for everyone else, please steer clear!

Ive changed my mind. they are good but their digital customer service (ie status tracking and phone service needs work.

I experienced problems with my last shipment but thought I would give the company a second chance.
Ordered more wine on June 11th, shipped on the 16th. Returned to the company by customs for incorrect paperwork.
Company stated they have re-processed my order on the 23rd and shipped it.
It’s now July 2nd and my shipment still hasn’t arrived.
Opened a case with PayPal for a refund, not sure if I will receive my shipment or my refund first.
I will not order from a company based in Spain carrying a UK web address again.

Like everyone else on here, the oeder was never received and on calling "Customer Service" the call is never picked up after being connected. A total scam, avoid like the plague!!

Very frustrating to work with, They say things have been delivered when they have not been. I don not recommend at all.

Really slow delivery for items in stock is very disappointing. I don't think I'd use them again. Over two weeks! Also 5 days after they said the courier had it??? No tracking details till the day of delivery. Something isn't adding up.

I placed an order and with no confirmed delivery date I got a little worried. Looked at reviews and found awful entries so got more concerned. Contacted Vinissimus who replied very quickly to my emails which put my mind at rest. Order arrived in plenty of time before Christmas and a day before their estimation. I will be using this site again. It's a shame that people mostly leave feedback when things go wrong because had I read these reviews prior to ordering I wouldn't have ordered from them. I only gave 4 stars because it would be nice to an estimated delivery date at point of purchase.

‘In stock and ready to ship’ means nothing.

My first order in February took 14 days to be delivered, despite all items being in stock and showing as a couple of days for delivery. My most recent order was placed on 01/01/2024 but was delivered yesterday missing one of the bottles. I contacted customer services who have dealt with a quickly and have arranged a refund for the missing bottle, along with a ‘Merry Christmas’ but it simply isn’t good enough. If I’d known that the order was going to take almost three weeks, I would’ve ordered our Christmas wine from elsewhere.

Avoid, avoid, avoid - ordered wine on line but was delayed and then delayed again. Rang and emailed it goes into a void but not heard a thing - utterly disappointed as this was our Christmas wine. Seeing below I doubt I will hear anything and wish I had checked the Trust Pilot reviews.

Dreadful…..scammers in fact, with a premium rate phone line that keeps you on hold, but never reply’s….the wine (cava) I received is flat…opened two bottles and the corks had shrunk so much and they had force metal clips over the corks to keep them from leaking…dreadful…

All this, after I tried time and time again to cancel..

Slow delivery despite them using DHL.

Wines arrived OK but not yet tried. I felt the wine looks good if a bit pricey. Fancy website

I see a number of reviews suggesting that there are problems with delivery in the UK, due to Brexit. From my own experience in Spain, and seeing other Spanish reviews, I don't think the problems are solely due to delivery outside of Spain.
I ordered 2 bottles in a wooden gift box and was given an estimated delivery date of 14th-15th August, so assumed it would arrive in plenty of time for our anniversary. On 16th August I received an email indicating that the order couldn't be sent until the 20th. It arrived on 22nd August, without the box. I called and was given the option of either the box coming at a later date or a refund for the box, but no further compensation. The money was promptly refunded, but I have no interest in ordering from this company again. Their logistics and customer service leave a lot to be desired,

Terrible experience. Delivery took ages. One of the wines was corked. Customer service emails come back illegible- literally can’t read them. Will never use again. Dreadful

I really can’t recommend this company. Their website stated a wine I wanted was in stock so I paid for a case plus an odd bottle to try. They couldn’t deliver the wine without offering a reason. I ended up paying a full case delivery charge for a single bottle. I thought I was dealing with a British company but they are Spanish. They offered no goodwill in apology.

Great website and wines until you need to deal with the company and customer service. My order was delayed, and delayed again, and eventually the customer service team began emailing to request that I pay more money for the wines to be delivered, apparently because the price had gone up since I made the original order!

I thought it must be some kind of a scam. I am still waiting for the refund to be processed. Whilst the prices seem great, as soon as you need support the customer experience falls apart. I’m embarrassed to have recommended the service to my friends.

This used to be a great place to buy Spanish wine at reasonable prices.
They have now put them up to ridiculous levels and they can be picked up often 25/30% cheaper at other Spanish exporters such as Decantalo or at home.
Give them a miss.

I was really impressed with this company, when I sourced some white Rioja recently (Flor de Muga Blanco).
They were very competitive price wise with free delivery offered on orders over £200.
I placed the order on 23rd October knowing that it was coming from Spain, with an anticipated delivery date between the 6th & 13th November.
The wine arrived early on 1st November 2023. The bottles were packaged well with no breakages.
It was a very smooth transaction and I will definitely be buying from them again.
But to echo other peoples comments, please accept that your wine may be coming from another country, so you need to be patient when it comes to delivery, as leaving negative feedback could be unfair.

Ordered a bottle of Gran Enemigo' Gualtallary Single Vineyard 2019. Arrived quicker than I expected, well packaged and the delivery charge was much more reasonable than other wine merchants I've used. Yes the wine comes from their storage facility in Spain, so you have to allow time for you wine to pass customes. However, if you know this and manage your expectations there are a great range of quality wines available. I've had wine delivered from France, Italy and another company in Spain before (yes UK websites but most say in the delivery fine print it comes from storage elsewhere). So I never expect it will arrive super fast but my order actually came quicker than I anticipated (oddly Italy and Spain seem to arrive way faster than France). If you need some plonk fast for an upcoming party maybe try your local oddbins or supermarket instead. I didn't have a problem on this occasion with the courier DHL other than there delivery status last night said we have your parcel, then all of a sudden this morning a text tells me it's out for delivery today. Overall I'd use vinissimus again, their site has a good range of filters to find exactly what you want, in whatever budget range you have (from famous vineyards to bargain bin). They also display awards clearly and allow you to filter by things like parker points. I think here (vinissimus) and a couple of Italian merchants I use will be my go to in the future.