Vinissimus Reviews 

Have been using Vinissimus for many years with no problems but was wary of ordering post-Brexit. Read the reviews on Trustpilot, which seemed very negative due to UK delivery problems, but thought I would give it a go to find out for myself. Wine prices are up on their site (they are paying UK duty at their end) but on the other hand delivery charges are down. I ordered a case and while the order took longer to arrive than it would have pre-Brexit, the case arrived no problems and in line with my given delivery dates. So, I remain very happy with Vinissimus.

I have now received two cases of wine from Vinissimus. Be aware that they only dispatch to the UK once a week - on Thursdays I think. So if you order on Friday, there will be a longer turnaround. Also, if you order things that aren't in stock, it will take longer. From dispatch in Spain to arrival at my door seems to take 7-8 days, which I think is great. Packaging is excellent. Staff at Vinissimus are helpful - e.g. checking re substitutions if a vintage has run out - and the choice and price are excellent. I have had no Brexit- related hassles regarding duty costs - this is all factored into the price. So you are paying UK prices, but have a far greater range of choice than at any UK wine merchant. I am extremely happy with Vinissimus UK and will definitely be using them again

Given the transportation issues of importing wines from the EU into the UK, I am not surprised there can be delayed in orders. I was patient and waited around 4wks for my order to arrive, slightly longer than the estimated initial timeframe. The wines come carefully boxed up and well protected. An excellent selection of Italian wines on the website. So cannot fault the selection and reasonably priced too. I would recommend to anyone in the UK that is not in a rush and wants to buy quality wines.

We placed an order with Vinissimus and were a bit worried reading the latest reviews. However, we did not need to worry. Yes, the shipment was delayed 5 days but the customer services team were quick answering and helpful in clarifying the reasons for this. They gave us an accurate timing for the arrival of the shipment. We are certainly very impressed and will order from them again.

My tip would be to order 2 or 3 weeks earlier than you would’ve had before Brexit which is I suspect is the reason behind the delays

Ordered two bottles of wine that I wanted to give as a present. They did not arrive on time within the delivery date so I asked for a refund, which I was given pretty quickly, and I was told they will cancel the delibery with UPS.
They finally delivered the wine, which I didn’t want anymore, more than a month later. As a gesture of good will I told them I would be happy to return the wine if they could arrange for a collection. I gave them my availability and they also failed to arrange the collection. They seem to think I need to be available 24/7 for them when delivering the wine was their mistake.
The customer service is not professional at all constantly blaming UPS and Brexit but not taking any responsibility for their mistakes. They have a serious problem on their supply chain. Will not be ordering from them again. COMPLETE WASTE OF TIME

It is a scam company! Never received my order and they blame it all on UPS. Awful customer service, poor english, no apology, no update!

Had my order £450+ for 4weeks and did not deliver. Blamed UPS but when I checked with UPS they said they were not experiencing problems. Asked for refund and am still waiting. Absolute con !

As with other buyers in UK apparently UPS are the problem but actually if they had customer service they would have sorted by now with another delivery service. I ordered my wine over 7 weeks ago only because I received an email saying they had sorted out their delivery issues with the UK. It is a great shame as their wine choice has always was very good. I really want the wine and loathed to ask for refund knowing how painful that will also be.
Dreadful customer service, avoid

Terrible. Avoid at all costs.

It's very sad - it used to provide a great service. It doesn't seem to have managed Brexit at all well. Obviously prices have gone up, as we now have to pay British excise rather than Spanish which is diddly squat. But from the reviews below it seems that they still haven't organised their delivery chain. My last order, in March took about six weeks, but as a reward for my patience, I was given a discount against my next order. However, it doesn't seem a good idea to be redeeming it just now.

I like wine. I buy lots, from all over Europe. I use a variety of company's.
I thought I would give Vinissimus a try as I was looking for a particular Italian white which my wife loves and while searching it came up on Vinissimus's site on offer. So.........
21 May placed my order.
Two weeks later received an email saying the vintage I ordered was unavailable. Would I like the later vintage. OK, that'll do.
THEN they couldn't get the 8 bottles I ordered only six. OK, that'll do.
THEN there was a delay getting it from Spain. But its an Italian wine????
Delay, delay delay.
THEN Vinissimus's carrier UPS shut its warehouse where all the wine was shipped from. Really?
THEN yesterday 5th JULY!! I cancelled my order and received a refund.
I've ordered the wine from a trusted reputable wine importer who assured me I'll have it by this time next week.
Honestly thought that company's like this didn't exist anymore.
Allan. Disappointed. Liverpool.

Avoid. No wine, no response to emails, no answer from their phone numbers, which appear to be in Spain. Seems to be a scam.

I ordered my wine over a month ago with expected delivery in 10 days and... still no wine. Customer services kept assuring me it was on the way but it never arrived. Finally I requested a refund and they completely ignored me. The office contact numbers they provide ring through with no response and no answering machine. DO NOT BUY FROM THIS COMPANY

Ordered champagne as it was £10 cheaper per bottle from here. No delivery 6 weeks after and now they're not refunding my money either. Don't trust them and don't order from them. I didn't listen now I'm out £100.

Wines did not arrive after 3 weeks, too late for celebration they were bought for, offered me a refund, had charged me £40 and then said they refunded me in euros / £7 less than I was charged. They advertise a Uk address, London but have no Uk contact number. Avoid this company like the plague!!!!

Previously I had used Vinissimus and was happy with the level of service. However this time around they offered a very disappointing service. I ordered wines on the 3rd of May which were to be delivered between 14-24 which was fine as I needed them for a special occasion on the 28th. On the 25th I emailed Vinissimus to inquire as to why they hadn't arrived and was told they wouldn't be delivered until some time during the week commencing the 31st. A refund was offered which i had to accept as I had to go buy the wines elsewhere. If there are delays as a result of Brexit, then Vinissimus should warn their customers in advance and not advise of overly optimistic delivery times.

DO NOT BUY FROM HERE IF YOU WANT TO SEND A GIFT

Dreadful service and clueless support.

Delayed a birthday gift by over a month, sent the wrong bottle and struggled to read emails at every stage. Awful awful service

i made an order for a Xmas present on Dec 12. order initially delayed because one of the ordered item was not in stock, then cancelled because apparently was not possible to deliver for Christmas with the promise to refund. then, after i spent money to take alternative
arrangements ( as the order had been cancelled), they delivered the order and charged me. unacceptable service,

These guys are great. Always a good delivery, nothing broken so far in about 10 orders. I don't like the shipping costs at all, it can add £30 to your order - but they have some great wines for £7-8, which I can't see to find anywhere else. If I could change anything I'd suggest free delivery over £100 or with 12 bottles. If I've spent £200 on 12 bottles, it does hurt to pay an extra £30 shipping, but such is life.

I've bought from here a few times.
A fantastic selection.
Having been to this area of Spain (Duero) for work a few times, I've been fortunate to have had some superb wine of an evening - and at a very reasonable cost.
The RdD wines in the UK supermarkets are ok, but expensive really for the quality.
This place has hundreds to choose from, both cheaper and more expensive than UK, and all the ones I've tried have been excellent. And if you go expensive, they are truly superb!
Don't look anywhere else for your Christmas Reds.
The Rose and Whites are good too!!!!