Vipcrossstitch Reviews 181

I contacted the company because I couldn't place an order. I had placed one previously with a minor issue (the state of Illinois was not listed in the USA for shipping or billing so I had to leave a note in special instructions), but the order was billed and shipped without issue.

When I tried to order again, my bank kept flagging it as fraud because I couldn't put my correct state in for billing. I contacted the company, and after explaining the issue (with a screenshot showing what the problem was), they were able to get the problem corrected so I can make an order.

I appreciate their helpfulness, pleasant e-mail experience, and willingness to solve the problem. I look forward to future orders.

Excellent communication and spectacular products. 100% recommended.

When ever there is a problem, they are quick to reply. Love the stamped crosstitches, especially Joy Sunday and Spring.

Love this company very helpful and reliable, reaches out to you correct any issues

I have purchased several times from VIP, but on a whim I asked them to add more Christian cross stitch and they did!! I was able to purchase a lovely kit and can't wait to buy more. It was so wonderful to have my comment noticed and to get a new variety of kits to pick from :) The prices are so very reasonable and even though I have had to tweak a little of the letters when I work up the kits - they are so well made and have plenty of floss too. I have even purchased notions that I have been very pleased with too.

Der Service ist sehr gut

Tolle Bilder, sehr netter Kundenservice, bestelle gerne wieder 👍🏼

I love this store for all my cross stitch purchases. Not only do they have the best prices but they also have the best customer service.
A few times I have needed their assistance and they responded very quickly. The issues have always been corrected. I never hesitate to purchase from vipcrossstitch.

Very prompt and friendly customer service. Understood the problem I was. Saving and found an agreeable solution. I highly recommend this company for your cross stitch shopping.

Sehr nettes Personal und sehr professionell, lösen schnell aufgetauchtes Problem. Die Qualität ist top uns sie sind sehr schnell mit Lieferung. 🥰

Omg.... discovered this company by accident! I was paying 100€'s for my hobbie now its just a fraction of the price. They have a good customer service.

I absolutely love this company! Their customer service is fantastic. I asked for replacement paper patterns for two of my kits and got PDFs for them the following day. They have a wonderful selection of products and I’ve been happy with all of them. Definitely recommend!!

This company has exceed my expectations! I made an order and then was browsing the website and found another print I wanted instead. I emailed their customer service and they responded swiftly. They were very prompt in there responses and even help me link the new order with my account. I’m looking forward to receiving the product.

I ordered the wrong product, and they helped me fix it immediately! Super helpful and genuinely good hearted people!

Eine tolle Firma
Hat man eine Frage oder ein Problem wird gleich geantwortet und man bekommt Hilfe
Super Service und schöne Produkte

Très bon site de point de croix pour tout les budgets
Service client très agréable et a l écoute

The customer service is outstanding! The prices are great and there is always a freebie or discount to be had. I have ordered from Vipcrossstitch several times and plan to place more orders in the future. They have a great selection to choose from. The kits I have received have been great... I am very pleased with them and the entire experience 😀

The product pricing is fair.
Orders arrive quickly amd customer service replies to emails within a few hours.
My go to shop when it comes to cross stitch

The site is very easy to navigate and costumer service is amazing they answered my questions right away. I love their products and designs for crossstitch I will definitely come back.

I really like their selection of cross stitch kits. Any minor issues I’ve had with my orders, their customer service has been really quick to respond and has offered help. Will continue to use them in the future