Vola.roReviews 

Very reliable customer support, such a relief for me each time . It happened lately one of my flights was delayed by the air company, I asked for reimbursement, meanwhile they helped me to find me some other connections without paying the service tax again. No matter it was late in the evening, I was impressed by their fast answers to all my emails. Brilliant!

fast communication, problem solving very quickly 💯

Bought two tickets on the 28th of December. Yesterday (19th January) I was informed the flight no longer operates and I am given 2 options:

1 - a flight to a totally different location, much closer to home, at THE SAME PRICE
2 - reimbursement minus 100EURO

Vă mulțumim de conlucrare. Sînteți foarte receptivi. Am primit răspunsuri la toate întrebările parvenite de la achiziția biletului pînă la check-in, inclusiv zbor. Sîntem la a doua conlucrare cu D-stră și pe viitor doar Vola.ro !!!

fast response, with links that helped me to solve the checkin at two different airline companies, with all the information possible needed. Thank you!

Recomand cu mult drag, seriozitate, promptitudine, apelați cu încredere!

La efectuarea ceckin-ului nu am fost informat că trebuie să efectuez o verificare pe site-ul companiei de zbor, m-au anunțat cu 6 ore înainte că nu se mai poate. In plus biletul pe site-ul companiei de zbor cu 30 de euro mai ieftin

Multumesc muult ptr Vola.ro o companie superba cu oameni care te ajuta la orce ora recomand la toti care aveti nevoie de un bilet sa cumparati de aici respect Vola.ro

Personal foarte amabil și prompt iar timpul de așteptare maxim 2-3 min , față de alte companii unde așteptăm și 40 min

FAST AND VERY HELPFUL STAFF.
reduced my stress from100%to 0

I tried for a long time to make a payment related to a seat reservation and failed. I finally used the chat service and was patiently and politely guided to resolve the problem. Congratulations for your promptness.

Nota 10 bravo vola

Support excellent, as always, from my point if view.
Information provided is spot in, and assistance provided for my problem (a delayed check-in).
It’s not the first time I use Vola.ro but I am happy that up to this point, customer support assistance has the same value!

am avut o problema cu check in ul, si persoana de la vola, contactata pe chat, mi a raspuns foarte repede si a fost foarte disponibila pentru a ma ajuta; a fost o experienta foarte placuta, pe care mi as dori sa o am peste tot

De ceva timp cumpar bilete de pe acest site, de fiecare data problemele au fost rezolvate.Simplu, usor de folosit si la îndemână. Recomand cu drag Vola!

They were very prompt and responded very quickly on chat with the information I needed. I highly recommend!

There are many requests sent to the customer service department at Vola.ro They often receive complaints that are independent of themselves. It is not an excuse, but they are merely an intermediary. I am scoring them a wholeheartedly 5⭐️ for the role they played in brokering the approval of two airlines to accept my dog as a service animal in the cabin. You may think that having the documented proof of my need for a service dog should be enough. Sadly, it is not. Yet, a Romanian company operating in a country lagging behind in the area of respecting the rights of people living with a disability, has been SPECTACULAR in supporting me and my rights. There has been the expected back and and forth between Vola and the respective airlines but Vola never dropped the ball, not once did they make me feel my ask was eccentric, quite the contrary. Similarly,every agent went above and beyond to ensure I felt confident that they are on top of it and more so, that I am on top of it. Thank you vola.ro! Piper and I thank you, wholeheartedly.