I crashed my poor DJI mini 3 Pro. All the previous damage had accumulated leaving her in rough shape. They fixed her up right quick!!! & the price was great. They even fixed a part I didnt realize I b... Toon meer
Bedrijf heeft geantwoord
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Fast and clear response to my message enquiry. My questions were answered by a knowledgeable sales associate. The items were shipped in short order. A bit disappointed that the props were not avail... Toon meer
Bedrijf heeft geantwoord
Recently required service on a Chasing M2 that has been giving me troubles intermittently for a few years now. I was very happy to find that Volatus now has a Chasing trained tech and within 2 days my... Toon meer
Bedrijf heeft geantwoord
1. In advance phone advice of the likely cause and remedy. 2. Fast turn around for quote and repair Suggestions 1. Make your web forms easier to use so an invoice and receipt can be more easily p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Volatus Drones Canada , where our mission is to empower drone professionals with best-in-class drone solutions and support . Our dedicated team serves a diverse array of professionals from public safety, energy and utilities, environmental conservation, construction engineering, civil engineering, mapping, surveying, and geomatics . Every day, they rely on our top-of-the-line unmanned systems to ensure the success and safety of their drone programs. As one of North America's fastest-growing distributors and integrators of unmanned aerial systems, we are 100% committed to enhancing our clients' experiences by providing complete aerial solutions that solve real-world challenges. At Volatus Drones, we offer end-to-end enterprise drone program support, which encompasses enterprise sales, thorough training, and comprehensive maintenance services . Our industry-leading support resources are designed to provide everything you need to maintain a successful and safe drone operation. We are proud to be official partners with many of the leading manufacturers in the industry, including DJI, Autel, CZI, Emesent, YellowScan, MicaSense, Skydio, AVSS, Pix4D, Chasing, PhaseOne, Flytbase , and more. Through our website, you can purchase drones, payloads, and related accessories . Additionally, we offer repair services by trained technicians and provide professional drone training programs to help you learn how to fly drones, gather sensor data, and get certified. Discover the difference with Volatus Drones Canada , where excellence in drone technology meets unparalleled customer service.
Contactgegevens
2045 Dundas St E, Unit 1, L4X 1M2, Mississauga, Canada
- info@volatusdrones.ca
- volatusdrones.ca
4,4
Uitstekend
96 reviews
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Great customer rep at front desk want…
Great customer rep at front desk want knowledgeable and helpful with my purchase
8 januari 2025
Très satisfait
Livraison rapide, article reçu tel que décrit et un prix compétitif par rapport à d'autres fournisseurs.
31 december 2024
Gained a new repeat customer
Responsive and professional staff. Eager to help!
Will definitely shop there again.
6 januari 2025
Very good expérience
I really like my expérience with your company and the item Price are really good
16 december 2024
Antwoord van Volatus Drones Canada
Thank you for your great review, Sylvain! We're thrilled to hear that you had a positive experience with us and that you're happy with our pricing. We truly appreciate your support and look forward to serving you again in the future!
I had a light crash with my first drone…
I had a light crash with my first drone which snapped the gimble and tore a damper. Volatus had all components and shipped out quick.
3 december 2024
Antwoord van Volatus Drones Canada
Thank you for sharing your experience! We're sorry to hear about the crash, but we're glad we could help get you the components you needed quickly. It's great to know that our team was able to assist in getting your drone back in action. If you need anything else, don't hesitate to reach out. Safe flying!
Antwoord van Volatus Drones Canada
Thank you for your review! We're so glad to hear that you had a great experience with our knowledgeable staff. We truly appreciate your feedback and are always here if you need further assistance.
Great knowledgeable staff
Great knowledgeable staff with in depth knowledge of the drones they sell.
26 november 2024
Antwoord van Volatus Drones Canada
Thank you for your kind review, Mark! We're thrilled to hear that you had a positive experience with our team. We take great pride in the knowledge and expertise of our staff and are glad it made a difference in your visit. If you ever need further assistance, don't hesitate to reach out. We look forward to serving you again!
No email received after ordering.
21 november 2024
Antwoord van Volatus Drones Canada
Thank you for your review. We're sorry to hear that you haven't received our email after placing your order. Our system automatically sends out confirmation emails, so it's possible that it may have ended up in your spam or junk folder. We recommend checking there, and if you still haven't received it, please don't hesitate to reach out to us directly, and we'll be happy to assist you further. We appreciate your patience!
Excelente atención y muy buenas todas…
Excelente atención y muy buenas todas las explicaciones con respecto a al uso del equipo y sus cuidados, lo recomiendo total con el máximo de estrellas
19 november 2024
Antwoord van Volatus Drones Canada
¡Muchas gracias por tu reseña de 5 estrellas! Nos alegra saber que la atención y las explicaciones sobre el uso y cuidado del equipo fueron de tu agrado. Estamos aquí para ayudarte en lo que necesites. ¡Gracias por recomendarnos!
We had a very friendly and helpful…
We had a very friendly and helpful experience and purchased the drone we were after
16 november 2024
Antwoord van Volatus Drones Canada
Thank you so much for your wonderful review! We’re thrilled to hear that you had a friendly and helpful experience with us and found the drone you were looking for. If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your new drone!
Antwoord van Volatus Drones Canada
Thank you for your fantastic review! We’re delighted to hear that you received your order the same day and that everything worked perfectly. If you need any further assistance or have any questions, feel free to reach out. Enjoy your purchase!
Good pricing at less than half the cost…
Good pricing at less than half the cost i was expecting. Very happy with that. Tjey shiped veru quickly and had it it 2 days. Although i xould have picked it up it would have cost double that cost in gas. So overall happy.
12 november 2024
Antwoord van Volatus Drones Canada
Thank you for your review! We’re glad you found our pricing competitive and our shipping fast. It’s great to know we could save you time and money. Your satisfaction means a lot to us!
The product introduction was very…
The product introduction was very detailed and the attitude was very friendly, helping us understand the functions of the drone in detail
5 november 2024
Antwoord van Volatus Drones Canada
Thank you so much for your kind words! We’re thrilled to hear that you found our product introduction detailed and our team friendly. It’s great to know that we could help you understand the functions of the drone. Your satisfaction is our top priority, and we appreciate your feedback!
Get a second quote on repairs!!!
If bringing in drones for repair I suggest you either go directly to dji or get a second quote from another company.
I brought in a mini 3 drone that had a broken gimbal. There quote was $900. When going through the quote they added unnecessary equipment and repairs to drive the bill up.
I requested a repair directly from dji and the total cost to repair the drone was $79usd which I was happy to pay.
I really don’t take this sort of price gouging, theft poor business practices lightly. I will be making a personal goal to share this experience with drone community. Thanks for the poor business practices
27 september 2024
Review zonder uitnodiging
Antwoord van Volatus Drones Canada
Aerial Performance Media,
Thank you so much for sharing your feedback. We’re truly sorry to hear that your experience with our service didn’t meet your expectations. We take all client concerns seriously and are always looking for ways to improve, especially when it comes to transparent pricing and clear communication.
When creating repair estimates, we conduct a detailed evaluation of the damage, parts needed, and the work involved. Sometimes, during this process, we may discover additional issues that need attention to ensure your drone is fully operational, which can lead to a higher quote.
While DJI offers repair services directly, there can be longer wait times, limited parts, or restricted service options depending on the issue at hand. Our goal is to provide a more personalized, hands-on experience that offers flexibility and tailored solutions for each customer’s unique situation.
We completely respect that pricing can vary and that you selected the option that was best for you. Our priority is always to find the best solution for every customer, whether that’s through us, DJI, or other service providers.
Your feedback is invaluable to us, and we’d love the opportunity to make this right. If you have any further questions, or if you’d be open to giving us another chance, please don’t hesitate to reach out to us directly at Lindsey.pool@volatusaerospace.com. We’re here to help!
The excellent customer service by sebastian
The excellent customer service I received from Sebastian was excellent. He's very informative, polite and takes the time to explain every detail of the product.
9 oktober 2024
Antwoord van Volatus Drones Canada
Thank you so much for your glowing review! We’re thrilled to hear about your positive experience with Sebastian. Providing detailed and courteous service is something we strive for, and it’s wonderful to know Sebastian exceeded your expectations. We’ll be sure to pass along your kind words to him. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help!
I ended up going to the wrong location…
I ended up going to the wrong location because google was not updated for the address. The clerk at the store indicated after the fact that I showed up at the old location that there was an issue with with Google, but the change was updated on their website. 99% of people will google your address and then start their journey. People will not go to the website to check for the address change. I had many conversations on the phone with them, in which they could have mentioned that the old location is closed and they have moved. From my POV time and money was waster on Transport, however they did open early the following day for me to go get the drone that I was looking for. If the googled address was having an issue i think customers should be told on the phone immediately so customers are aware.
19 september 2024
Antwoord van Volatus Drones Canada
Hello,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We understand how frustrating this situation must have been. We've tried changing our google address but unfortunately this process takes time since its on google hands and we are not able to speed up this process faster.
We tried to compensate for the issue by offering you a better deal, as we discussed over the phone, and also try to adjust to your schedule since it was a little limited. Unfortunately, there was a mistake on our part in assuming you had the correct address.
We value your business and are committed to making things right. Please reach out to us directly so we can resolve this matter to your satisfaction.
Thank you for your understanding.
Fast
Fast. Wish it would of been dropped off at door. Had to go to post office twice to pick it up.thx
23 september 2024
Antwoord van Volatus Drones Canada
Hi,
Thank you for your 5-star review! We’re glad to hear that you found our service fast. We apologize for the inconvenience of having to go to the post office twice to pick up your package. We’ll take your feedback into account to improve our delivery process.
Thanks again for your support!
No response to questions
I called to ask a question only to be forwarded to an extension that disconnected me after a robot voice said ok. Then I wrote an email asking this question but no one responded. So who knows if this has the parts I need.
23 september 2024
Antwoord van Volatus Drones Canada
Hi,
Thank you for your feedback. We apologize for this inconvenience you experienced on trying to connect with us. Since our move, we've experienced some technical issues regarding our extensions and that's why we couldn't connect with you. We have already reached out to you by email to address your questions and help resolve the issue.
Please check your inbox and let us know if there is anything else we can assist you with.
Thank you for your understanding.
The prop guard fits perfectly for my…
The prop guard fits perfectly for my drone and Amir was very helpful on the phone and in person.
21 september 2024
Antwoord van Volatus Drones Canada
Hi,
Thank you for your wonderful review! We’re thrilled to hear that the prop guard fits perfectly for your drone. It’s great to know that Amir was able to assist you both on the phone and in person. Your satisfaction is our top priority.
Thanks again for your support!
You’ve made your review process too…
You’ve made your review process too complicated and require too much time
27 augustus 2024
Antwoord van Volatus Drones Canada
Hi,
Thank you for your 5-star review! We appreciate your feedback about the review process. We’re sorry to hear that it felt complicated and time-consuming. We’ll take your comments into consideration to make improvements.
Thanks again for your support!
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