I crashed my poor DJI mini 3 Pro. All the previous damage had accumulated leaving her in rough shape. They fixed her up right quick!!! & the price was great. They even fixed a part I didnt realize I b... Toon meer
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Fast and clear response to my message enquiry. My questions were answered by a knowledgeable sales associate. The items were shipped in short order. A bit disappointed that the props were not avail... Toon meer
Bedrijf heeft geantwoord
Recently required service on a Chasing M2 that has been giving me troubles intermittently for a few years now. I was very happy to find that Volatus now has a Chasing trained tech and within 2 days my... Toon meer
Bedrijf heeft geantwoord
1. In advance phone advice of the likely cause and remedy. 2. Fast turn around for quote and repair Suggestions 1. Make your web forms easier to use so an invoice and receipt can be more easily p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Volatus Drones Canada , where our mission is to empower drone professionals with best-in-class drone solutions and support . Our dedicated team serves a diverse array of professionals from public safety, energy and utilities, environmental conservation, construction engineering, civil engineering, mapping, surveying, and geomatics . Every day, they rely on our top-of-the-line unmanned systems to ensure the success and safety of their drone programs. As one of North America's fastest-growing distributors and integrators of unmanned aerial systems, we are 100% committed to enhancing our clients' experiences by providing complete aerial solutions that solve real-world challenges. At Volatus Drones, we offer end-to-end enterprise drone program support, which encompasses enterprise sales, thorough training, and comprehensive maintenance services . Our industry-leading support resources are designed to provide everything you need to maintain a successful and safe drone operation. We are proud to be official partners with many of the leading manufacturers in the industry, including DJI, Autel, CZI, Emesent, YellowScan, MicaSense, Skydio, AVSS, Pix4D, Chasing, PhaseOne, Flytbase , and more. Through our website, you can purchase drones, payloads, and related accessories . Additionally, we offer repair services by trained technicians and provide professional drone training programs to help you learn how to fly drones, gather sensor data, and get certified. Discover the difference with Volatus Drones Canada , where excellence in drone technology meets unparalleled customer service.
Contactgegevens
2045 Dundas St E, Unit 1, L4X 1M2, Mississauga, Canada
- info@volatusdrones.ca
- volatusdrones.ca
4,4
Uitstekend
96 reviews
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MOST IMPORTANT IS FRIENDY SERVICE WITH…
MOST IMPORTANT IS FRIENDY SERVICE WITH KNOWLEGE, THE RIGHT COMBINATION TO A VERY HAPPY CUSTOMER. I HAVE DOING BUSINESS WITH THESE FRIENDS FOR ALMOST 10 YEARS.
15 juli 2023
Antwoord van Volatus Drones Canada
Hey Luis,
Wow, thanks a lot for your fantastic review! We're so glad to hear that our friendly service and expertise have kept you happy for almost a decade.
We truly appreciate your loyalty and trust in us. If there's ever anything else you need or if you want to share more feedback, feel free to reach out anytime.
happy customer
Customer service is up to par. They’re very professional and people friendly. And they get the job job
14 maart 2024
Antwoord van Volatus Drones Canada
Hey Ojarvy,
Thank you so much for your awesome review! We're thrilled to hear that you found our customer service professional and friendly.
If there's anything else we can do for you, just let us know. We're here to help!
Quick to sell, slow to support
While I got charged immediately and shipping was fairly prompt, the post sales customer service was non-existant. My e-mail re. my purcahses was not even responded to, and we were forced to drive to their physical location to get any assistance.
15 juli 2024
Antwoord van Volatus Drones Canada
Dear Brian,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our post-sales customer service.
It's disappointing to hear that your email regarding your purchase was not responded to promptly. This does not align with the level of service we aim to provide. Please know that we are actively working to improve our communication channels to ensure all customer inquiries are addressed in a timely manner.
We appreciate your effort in visiting our physical location to seek assistance. Your feedback is invaluable to us as we strive to enhance our customer support processes and ensure a better experience for all our customers.
If there's anything else we can do for you or if you have any further concerns to discuss, please feel free to reach out directly. We're committed to resolving any issues and improving our service.
Poor customer service & waste of money.
I bought an ESC board to replace in my Avata.
The ESC seemed to not be working because the solders were done properly, motor had the initial check spin and the rest of the drone was working except the ESC was giving me error constantly.
I contacted support and they told me that no replacements are to be provided for single parts.
I call this a waste of money and poor customer service. I decided to send me drone to DJI repair service which promptly adressed the issues and repair it. Do not waste your money!
1 juni 2024
Antwoord van Volatus Drones Canada
Hello Marco,
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with your ESC board replacement. We aim to provide reliable products and support, and we regret falling short of your expectations in this instance.
We would like to provide you with a resolution, please contact us directly at 1(855)741-8324 ext. 103. We highly value your business and eagerly anticipate the opportunity to enhance our service to you in the future.
Don’t take your drone to get fixed by…
Don’t take your drone to get fixed by these people rip off
5 juli 2024
Antwoord van Volatus Drones Canada
Hello Bob,
We sincerely regret the inconvenience you experienced and appreciate your feedback. Our commitment remains steadfast in providing fair pricing and delivering excellent service. Due to manufacturer restrictions, we were constrained in the repairs we could perform. We provided you a quote for a gimbal replacement which also comes with a 30-day warranty to ensure its functionality. As certified repair technicians, we cannot perform repairs using third-party parts, and the pricing is set by the manufacturers.
If you have any further concerns or feedback, please feel free to contact us directly at 1(855)741-8324 ext.103. We highly value your business and eagerly anticipate the opportunity to enhance our service to you in the future.
The ordering process at Volatus was a…
The ordering process at Volatus was a breeze, and the staff, especially Rachel, were incredibly helpful and knowledgeable. Rachel, as the manager, truly goes above and beyond to ensure customer satisfaction, making the experience exceptional. Highly recommended!"
13 juli 2024
Antwoord van Volatus Drones Canada
Thank you so much for your kind words! It’s wonderful to hear that you had a smooth ordering process and a positive experience with our team. We always strive to ensure our clients are well taken care of, and we're glad that came through in your visit. Your recommendation means a lot to us. We look forward to serving you again soon.
Speedy order processing and shipping!
8 juli 2024
Antwoord van Volatus Drones Canada
Thank you for your feedback! We're thrilled to hear that you were pleased with our speedy order processing and shipping. We look forward to serving you again in the future!
Antwoord van Volatus Drones Canada
Thank you for your review! We're delighted to hear that our sales associate provided you with informative guidance. We pride ourselves on our knowledgeable staff, and it's great to know they made a positive impact on your experience.
Antwoord van Volatus Drones Canada
Thank you for your kind words! We're pleased to hear that you found our services cost-friendly, punctual, and communicative. We strive to meet our customers' needs in every aspect, and your feedback reassures us that we're on the right track. We look forward to serving you again!
Antwoord van Volatus Drones Canada
Dear Jason,
We aim to provide the best support possible, and it's wonderful to know we met your expectations. We look forward to helping you again!
Good Service
1. In advance phone advice of the likely cause and remedy.
2. Fast turn around for quote and repair
Suggestions
1. Make your web forms easier to use so an invoice and receipt can be more easily provided.
2. My MicoSD card placed in my box went missing. Place the MicroSD card in an envelope for the customer.
6 juli 2024
Antwoord van Volatus Drones Canada
Thank you for your detailed feedback! We're glad to hear you appreciated our phone advice and the quick turnaround for your quote and repair.
We also value your suggestions and will work on making our web forms more user-friendly to ensure easier access to invoices and receipts. We're sorry to hear about the missing MicroSD card and appreciate your suggestion to place it in an envelope for added security. Your input helps us improve our services, and we look forward to serving you even better in the future.
Best regards,
Exceptional service for Chasing M2…
Recently required service on a Chasing M2 that has been giving me troubles intermittently for a few years now. I was very happy to find that Volatus now has a Chasing trained tech and within 2 days my M2 was returned both repaired and upgraded. The service and communication was excellent and I will be returning to Volatus for all of my Chasing and DJI requirements. Highly recommend.
5 juli 2024
Antwoord van Volatus Drones Canada
Dear Alan,
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our service department regarding your Chasing M2.
We're pleased to inform you that Volatus Drones is also an authorized warranty center for Chasing products. Having a Chasing trained technician on our team allows us to provide specialized service and support for your devices.
We're glad that we could repair and upgrade your M2 promptly while keeping communication clear and efficient throughout the process. Your recommendation means a lot to us, and we look forward to serving you for all your Chasing and DJI needs in the future.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.
Volantus has very good customer…
Volantus has very good customer relations and a very knowledgeable staff.
I've enjoyed all my transaction with volantus.
Keep up the great work!!!!
11 juni 2024
Antwoord van Volatus Drones Canada
Dear Andy,
Thank you so much for your fantastic review! We're thrilled to hear that you've had positive experiences with Volatus Drones. Providing excellent customer service and having knowledgeable staff are priorities for us, and we're delighted that we've met your expectations.
Your encouragement means a lot to us, and we're committed to maintaining the high standards you've come to expect from us. If there's anything else we can do for you or if you have any further feedback to share, please feel free to reach out. We're here to help!
exactly what i ordered and came in 2…
exactly what i ordered and came in 2 days. Perfect price (aka not a rip off like amazon) 10/10 would order again
3 juni 2024
Antwoord van Volatus Drones Canada
Dear Jack,
Thank you so much for your wonderful review! We're thrilled to hear that your order arrived promptly and was exactly what you were looking for.
At Volatus Drones, we take pride in offering competitive pricing while maintaining quality and reliability. We're glad to hear that you found our prices fair and our service exceptional.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
New customer and perfect prompt service.
The battery was shipped right away and arrived quickly.
24 juni 2024
Antwoord van Volatus Drones Canada
Dear Andrew,
Thank you for your excellent review! We're delighted to hear that your battery order was promptly shipped and arrived quickly.
At Volatus Drones, we understand the importance of fast and efficient service, and we're thrilled that we could deliver on that for you. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We're here to help!
The rapidity of treating my demand and…
The rapidity of treating my demand and was the same for the efficiency to ship my order .
18 juni 2024
Antwoord van Volatus Drones Canada
Thank you so much for your fantastic review! We're thrilled to hear that you were impressed with both the speed of processing your order and the efficiency of our shipping service.
At Volatus Drones, we strive to ensure that our customers receive their orders quickly and seamlessly. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.
If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
I got it all!
I was able to get the info I needed over the phone and then make sure they had the product in stock and order it right away.
REALLY friendly AND knowledgeable staff, super easy to deal with.
17 juni 2024
Antwoord van Volatus Drones Canada
Dear Dan,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Providing excellent customer service is a top priority for us, and we're glad that our staff was able to assist you efficiently and with a friendly manner.
If there's anything else you need or if you have any further questions in the future, please feel free to reach out. We're here to help!
Great product selection and very timely…
Great product selection and very timely shipping. Would be 5 stars but the only shipping option was Canada Post Expedited. Shipping was almost 50% of the order price. Some other options for shipping would be great for small, non time-sensitive orders.
17 juni 2024
Antwoord van Volatus Drones Canada
Dear Shane,
Thank you for your feedback and for choosing Volatus Drones. We're thrilled to hear that you're pleased with our product selection and the timely shipping of your order.
We appreciate your suggestion regarding shipping options. We understand that having more choices can enhance the shopping experience, especially for smaller, non time-sensitive orders.
If there's anything else we can assist you with or if you have further suggestions, please don't hesitate to let us know. We're here to ensure your satisfaction.
After some issues with back orders…
After some issues with back orders sales rep was very helpful.
13 juni 2024
Antwoord van Volatus Drones Canada
Hi Aaron,
Thank you for sharing your experience with us. We're sorry to hear that you encountered issues with back orders initially, but we're delighted to hear that our sales representative was able to assist you effectively.
If there's anything else we can do for you or if you have any further feedback to share, please feel free to reach out. We're here to help.
Fast and clear response to my message…
Fast and clear response to my message enquiry. My questions were answered by a knowledgeable sales associate. The items were shipped in short order.
A bit disappointed that the props were not available with no expected date. I would shop with them again and recommend others to do the same.
28 mei 2024
Antwoord van Volatus Drones Canada
Dear Dave,
We're delighted that you appreciated our fast and clear response to your inquiry, and that our knowledgeable sales associate was able to assist you effectively. We apologize for the disappointment regarding the props not being available at this time.
Rest assured, we're actively working to restock and update our inventory. We appreciate your understanding and patience in this matter. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your support and recommendation.
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