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Beoordeeld met 5 van de 5 sterren

Great experience. FedEx lost part of the order but the team at Wakelife quickly sent out another batch of ballast weights. No questions, just solutions. Solid company, and a great product.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great product and personalized service. The bags are perfect for wake shaping and moving easy moving opposed a big fixed water bladder that cannot be moved and takes up space. Owner Spencer phoned me... Toon meer

Beoordeeld met 1 van de 5 sterren

We ordered 10, #50 weighted bags about a month ago. USPS lost 8 of the bags. When corresponding with Spencer, he has stated twice he would send new bags and hasn't. We've given them the opportunity to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Wakelife is great. Like many businesses during 2nd Covid summer there are tons of supply constraints and a delay in shipping is understandable (there was also a warning at the time of order). A couple... Toon meer

Bedrijfsgegevens

  1. Bootonderdelen leverancier

Geschreven door het bedrijf

Affordable Ballast Bags For Surfing And Wakeboarding.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

94 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(94)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great product and personalized service

Great product and personalized service. The bags are perfect for wake shaping and moving easy moving opposed a big fixed water bladder that cannot be moved and takes up space. Owner Spencer phoned me back personally after I had left a message about US Mail delivery confusion. He's a motivated young man and he runs a family businesses with products made in America.
Top notch!

13 januari 2022
Beoordeeld met 5 van de 5 sterren

Great people, great product!

I worked with wake life through email to arrange a bulk order of ballast bags. They were fantastic with communication and the product shipped promptly. The product itself seems durable and like it will last. Thanks Wake Life!

7 december 2021
Beoordeeld met 5 van de 5 sterren

Wakelife is great

Wakelife is great. Like many businesses during 2nd Covid summer there are tons of supply constraints and a delay in shipping is understandable (there was also a warning at the time of order). A couple lost packages and prompt replies and replacements sent. 3rd person in our surf crew to order and all would highly recommend.

24 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy boater:)

Ordered some ballast bags from these guys.
Products were delivered in a timely manner.
Good communication from the office.
Thanks guys

15 juli 2021
Beoordeeld met 4 van de 5 sterren

USPS failure, but great customer service from Wake Life

I want to start out this review by saying Spencer has been great to work with, but unfortunately my buying experience did not go as planned. I ordered 10 50 lb. bags in May and received 1 about a month later. I kept contacting USPS with the tracking numbers and they could not find the bags. USPS would tell me that it was the shippers fault the bags did not arrive. Spencer sent out another order or bags and they disappeared in the shipping process again. Come to find out after another few weeks of digging into it, the USPS finally admitted that the problem is with their distribution center. The bags are on pallets and get put aside as bulk mail or just not handled due to the weight. The told me "maybe the bags will magically appear some day on your porch when someone processes them". Of course this was not a solution to me. Regrettably I ended up cancelling my order. Waiting on refund at this time. 6/28 - Update. The postal service delivered 6 of the 10 ordered on 6/26. Thanks again for reshipping Spencer.

25 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awesome company

Wake life has done an incredible job as a local company making high quality products. As many other individuals have expressed In their reviews, I did encounter delays and slight confusion with my order of 10 50lb bags. However, in reaching out to customer service, I received a response and explanation in mere minutes. It is not at all any company’s fault for the shipping carriers issues. Especially USPS during COVID. Overall, they did a fantastic job and have shipped new bags twice with no hesitation as USPS looses some along the way. I will be a returning customer :)

24 juni 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disappointed by customer service

We ordered 10, #50 weighted bags about a month ago. USPS lost 8 of the bags. When corresponding with Spencer, he has stated twice he would send new bags and hasn't. We've given them the opportunity to make it right knowing they don't have control over USPS. Disappointed as we tried to support a somewhat local shop. At this point thinking a refund is our best bet. Have also tried calling and texting the customer service number.

17 juni 2021
Review zonder uitnodiging
Logo Wake Life

Antwoord van Wake Life

Jeff,
We really apologize about the experience you had, we hate when we can't make things right and get the customer their bags. USPS can be very difficult to work with sometimes! We appreciate you trying to support a local shop, that doesn't go unrecognized and again we are so sorry we weren't able to get you all your bags.

Unfortunately we weren't able to track down those remaining bags so we have refunded you for the 8 bags that never showed up.

Thanks,
Wake Life

Beoordeeld met 5 van de 5 sterren

Can’t beat the price. Be prepared for delays from USPS. Customer service is amazing.

I purchased 10 50# bags at the end of February. I did this knowing that most reviews and Wake Life said that it’s taking a long time for bags to come in due to USPS. I am just hoping to get them by May for season. Spencer with Wake Life has been very helpful with his communication and working with USPS to locate bags and keep things moving. I can’t wait to get them in and expect them soon based on their feedback. If you want bags by summer, you better order soon! Great experience thus far, just know it is taking time to get them. Can’t beat the price though!!

18 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

20 Lead bags

I ordered 10 lead bags in November and 10 more in December. I received 19 of 20 right away. The 20th one got lost by USPS. I contacted Spencer and he sent me another one right away. Due to holidays, it took a couple of weeks to arrive but it arrived as promised. I appreciated the awesome customer service and quality lead bags. Will do business with them again.

9 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent company with great customer service

I have had nothing but great experiences with these guys. The post office damaged one of my bags during shipping and I may have accidentally damaged one sliding it off of my truck tailgate. Spencer took care of me and replaced both bags without question. Communication was definitely timely. Shipping is as fast as the post office can get it too you. Excellent customer service. I would not hesitate to do business with them again!

9 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Problem Resolution.

Ordered from them around Thanksgiving and a couple items I ordered had shipping delays which were not the fault of Wake Life. I’ve been impressed with their efforts to keep me informed as they worked with the USPS, including offering to give me a refund. No business is problem free but it’s how you handle those problems and I am really pleased with their personal service and efforts to resolve the situation.

8 januari 2021

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